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Review of SiteMinder

10
Thanks SiteMinder!
Revenue Manager from 25-49 room Boutique Hotels in Medellin (Colombia)
Verified
2 months ago
Products Reviewed
Rate Shopping
Channel Managers
Booking Engine
What do you like most?
They are known for their prompt response times, friendliness, and respectful treatment of users. Furthermore, they demonstrate excellent problem-solving skills, providing effective and appropriate solutions in every situation.
What do you dislike or think could be improved?
It would be very helpful to have clear information about support availability hours, in order to have greater clarity about when we can communicate and receive assistance via chat in the hotelier account.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Brahyan, Thank you so much for your feedback. We’re delighted to hear that you find our team friendly and respectful, and we truly appreciate your recognition of our problem-solving efforts. To clarify our availability, our support team is accessible 24/7, with assistance available in English, Spanish, French, Italian, German, Portuguese, Indonesian and Thai, so you can always reach us in the way that suits you best. Warm regards, Zidane D

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