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Review of Triptease

10
Positive trends and faster guest messaging — longer free trial would help
Marketing Communications Manager from 500+ room Boutique Hotels in Singapore (Singapore)
Verified
4 days ago
Products Reviewed
Direct Booking Tools
Hotel Metasearch Management Software
What do you like most?
I have been using Triptease since my previous property and I would say that I have seen positive trends using its products. While I had issues with my account manager previously, I had feedback to the team and they were quick to resolve the situation. Things are picking up from there. We just started the digital marketing products with Triptease recently and the hotel is very pleased with the outcome despite the initial teething period. We are confident that the products will help our brand in converting more direct bookings in the near future (looking at 6 months down the road). I am also very pleased with every updates that Triptease has done to its product so far. With the help from its AI tool, we are very sure that we are able to deliver more messages that matter and relatable to our guests in a shorter period of time frame (as compared to if we were to do it manually).
What do you dislike or think could be improved?
To have a longer free trial period would be very helpful, especially for hotels with limited budget for Marketing spend like us. This will be a pitch to our management to increase our budget for the future.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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