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Review of M3

1
Helpful punch alerts — but clearly an afterthought
Corporate Director, HR from 200 to 499 room Branded Hotels in Denver (United States)
Verified
2 days ago
Products Reviewed
Hotel Accounting Software
Scheduling & Workforce Management
Business Intelligence
What do you like most?
The main dashboard on Labor Management alerts you to any punch exceptions that will delay approval and processing of payroll. This is a helpful tool for managers, instead of having to look through each timecard. The dashboard also lists who is clocked in currently. This has helped identify issues within the hotel that may have gone unnoticed before.
What do you dislike or think could be improved?
There is so much that does not work well with M3 Labor Management. It is clear that M3 is an accounting tool and has added on LM as an afterthought and in a vague attempt at being an all-in-one package. It is not. There are glaring compliance concerns in that configuration of how clocking works is very limited. Reporting is extremely limited, and there are few internal checks and balance opportunities. Employees are relegated to paper forms for nearly anything, and managers must complete even the most basic tasks. The system is not user-friendly at all, and it shows that it was not created by or for HR professionals. It's clearly an add-on, afterthought, piece to make the accounting software more appealing. It should not replace your actual time-keeping process or program. Additionally, their customer service is incredibly difficult to get ahold of or results out of. If you can get in touch with someone (and that's usually a big if), they are unresponsive and often dismissive. Implementation and onboarding was a joke. Again, because it's an add-on piece to their main accounting program, it's the step-child of the suite. And it shows!
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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