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Review of eTip

10
Easy gratuities and meaningful recognition — could use more reporting
Director of Opertations from 200 to 499 room Bed & Breakfast & Inns in Bloomington (United States)
Verified
3 days ago
Products Reviewed
Digital Tipping Solutions
What do you like most?
Our experience with eTip at Hyatt Regency Bloomington-Minneapolis has been exceptional. The platform has proven to be an effective, intuitive, and reliable solution that delivers meaningful benefits to both our associates and our guests. One of the most significant advantages has been the ease with which our housekeeping associates and shuttle drivers can receive gratuities. As fewer guests carry cash, eTip provides a convenient and accessible way for them to recognize outstanding service. Just as importantly, our associates genuinely appreciate the personalized feedback guests can leave alongside their tips. This added element of recognition has been particularly rewarding, reinforcing the connection between exceptional service and associate appreciation. Beyond the technology itself, eTip has consistently demonstrated what we value most in a business partnership: responsive support, proactive communication, and a genuine commitment to customer satisfaction. Their team is knowledgeable, professional, and consistently accessible when needed. From both an operational and associate engagement perspective, eTip has been an excellent addition to our property. We wholeheartedly recommend their services to other hospitality operators seeking a practical, reliable solution that enhances the guest experience while recognizing the associates who deliver it. An exceptional product, an outstanding partnership, and a well-deserved 10/10.
What do you dislike or think could be improved?
While our experience with eTip has been overwhelmingly positive, one opportunity for continued enhancement would be expanding the ways properties can leverage guest feedback and associate recognition. The comments our housekeeping associates and shuttle drivers receive are genuinely meaningful to them, and additional reporting or recognition tools could help hotel leadership celebrate exceptional service more effectively. This is less a criticism of the current platform and more an opportunity to build upon an already valuable feature. Overall, we remain extremely satisfied with both the product and the partnership.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Brendan W. from eTip replied
Thank you so much for the kind words and partnership, it means a lot! And awesome job with the program! Yes, we have some updates we're working on for the reviews/comments so more to come!

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