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Review of Lodgistics

10
Easy to use to keep track of requests reported efficiently. Tickets are a plus as well as the teams are always notified promptly.
Front Desk Agent from 500+ room Bed & Breakfast & Inns in Minneapolis (United States)
Verified
5 days ago
Products Reviewed
Staff Collaboration Tools
Hotel Maintenance Software
Housekeeping Software
What do you like most?
Lodgistics is a very useful tool for managing guest requests and maintenance issues in a hotel environment. It makes it much easier for hotel staff to communicate, track requests, and make sure important issues are followed up on in a timely manner. One of the biggest advantages is that guest requests can be entered and assigned quickly, allowing the appropriate department or team member to respond without unnecessary delays. Maintenance issues can also be documented and tracked, which helps prevent problems from being overlooked and provides better visibility into the status of repairs. The app also improves communication between departments. Instead of relying on phone calls, paperwork, or verbal messages, staff can see requests and updates in one place. This can make daily operations more organized and help provide a better experience for guests. Overall, Lodgistics is a helpful and practical system for hotel operations. It improves accountability, communication, and response times while making it easier to keep track of guest needs and maintenance concerns. With continued improvements to usability, notifications, and system speed, it could be an even more effective tool for hotel teams.
What do you dislike or think could be improved?
While the Lodgistics system is helpful for managing guest requests and maintenance issues, there are several areas that could be improved to make it more efficient and user-friendly for hotel staff. One area for improvement is the speed and reliability of the system. At times, delays in loading or updating requests can make it difficult for staff to know the current status of an issue. Faster updates and more reliable performance would help departments respond to guest needs more efficiently. The notification system could also be improved. Clearer and more consistent notifications would help ensure that important guest requests and urgent maintenance issues are not missed. It would also be helpful if notifications could be prioritized based on urgency. Another improvement would be better communication between departments. Having clearer notes, status updates, and assignment information would make it easier for staff to understand what has already been done and what still needs attention. This could reduce duplicate work and prevent requests from being overlooked. The system could also benefit from a more user-friendly interface. Simplifying certain steps for entering, updating, and closing requests would save time, especially for employees who use the system frequently during busy shifts. Finally, reporting and tracking features could be enhanced. More detailed reports on recurring maintenance problems, response times, unresolved requests, and department performance could help management identify trends and improve hotel operations. Overall, Lodgistics is a valuable tool, but improvements in system speed, notifications, communication, ease of use, and reporting would make it more effective and help hotel staff provide faster and better service to guests.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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