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Review of HiJiffy

10
Faster guest responses and better reservations — reporting and integrations could go deeper
Head of Technology Strategy and Services from 500+ room City Center Hotels in Abu Dhabi (United Arab Emirates)
Verified
3 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
HiJiffy automates guest conversations across OTA channels, our website, social channels and inline chat. Our reservations team handles every chat with prompt, consistent responses. No guest request goes unanswered. Multi-lingual support serves our international guests in their own language and improves satisfaction. We see faster response times and better reservation capability across properties.
What do you dislike or think could be improved?
Deeper reporting on response times and conversion by channel and by property would help us measure value across our group. Closer integration with our PMS and CRS for reservation changes would reduce manual steps for the reservations team.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5
Carolina R. from HiJiffy replied
Hi Lijeesh, Thank you for the 10/10, and for taking the time to write such a thorough review. It’s great to hear HiJiffy is covering every guest touchpoint across your properties, from OTAs and your website to social and inline chat, and that no request goes unanswered. We’re especially glad the multilingual support is helping your international guests feel looked after in their own language.

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