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Review of SiteMinder

10
Centralized distribution and great support — reporting needs work
Cluster Director of Sales from 200 to 499 room Extended Stay & Serviced Apartments in Docklands (Australia)
Verified
2 days ago
Products Reviewed
Rate Shopping
Channel Managers
What do you like most?
Customer Service and valuable data - Centralised distribution – helps manage rates and availability across multiple booking channels. Revenue and distribution visibility – provides reporting and insights around bookings and distribution performance. Lata has been absolutely amazing! Her support, expertise and guidance have been invaluable in helping us make strategic business decisions with confidence. Her professionalism is exceptional, and she is always approachable, responsive and willing to go above and beyond to support her clients. Lata genuinely cares about achieving the best outcomes and is always happy to share her knowledge, provide guidance and offer assistance whenever needed. We truly appreciate her dedication, expertise and ongoing support. Lata is a fantastic professional who consistently goes the extra mile for her clients.
What do you dislike or think could be improved?
More flexible and easier-to-understand reporting, with stronger insights into booking trends and channel performance. Integration: Continue improving integrations with PMS, booking platforms and other hotel technology so information flows more smoothly. Training: More practical training resources and guidance for new users.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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