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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Bookboost’s platform enabled Citybox to manage guests' enquiries in all their properties in an efficient way. With Bookboost’s Unified Inbox and Web Messenger, operators receive all enquiries from different communication channels (SMS, Whatsapp, etc.) in one central inbox. This gives them a general overview and more control over their communications. At the same time, they identified frequently asked questions and created pre-set replies. This allows operators to promptly reply and save time to focus on more critical tasks. In addition, if customers have a complaint, those are easily routed to the General Manager, enabling valuable and transparent communication.
Cost efficient multi-property management: Manage the communication in all their properties at the same time with a limited amount of staff.
Provide centralised customer service: Develop digital communications to be able to reply in an efficient way to all incoming enquiries and meet travellers’ expectations.
Reduce repetitive tasks: Decrease the heavy workloads of staff who usually need to take care of the same tasks over and over again.
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