Why it matters:
Hospitality brands face the challenge of providing the best guest service with limited resources. Citybox's case proves how it's possible to decrease costs while increasing operational efficiency and guest satisfaction.
Bookboost’s platform enabled Citybox to manage guests' enquiries in all their properties in an efficient way.
With Bookboost’s Unified Inbox and Web Messenger, operators receive all enquiries from different communication channels (SMS, Whatsapp, etc.) in one central inbox. This gives them a general overview and more control over their communications.
At the same time, they identified frequently asked questions and created pre-set replies. This allows operators to promptly reply and save time to focus on more critical tasks.
In addition, if customers have a complaint, those are easily routed to the General Manager, enabling valuable and transparent communication.