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OPERATIONS

Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations

Verified case study Hotel Tech Report has reached out to hoteliers at Ô de Casa to verify this case study.
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How Ô de Casa, a 140-bed-hostel in São Paulo, enhances the guest experience and operational efficiency using Cloudbeds and integrated systems, including POS and housekeeping management.
Why it matters: Before Cloudbeds, Ô de Casa used another property management system. After much analysis and comparison with other providers, founder and co-owner Marina decided to sign up with Cloudbeds. Cloudbeds’ robust and precise system weighed heavily on her decision. In addition, Marina considers Cloudbeds to be a solution that caters well to the hostel market. “We really wanted to work with a company that was robust and attentive to the needs of the hostel market. This is essential for us,” explains Marina Moretti.

  • Connectivity with other solutions, especially POS, was another decisive factor in switching to the PMS, as it allowed the system to be turbocharged in a way that other solutions could not. Currently, Ô de Casa’s tech stack includes Glow POS for points of sale, Flexkeeping for housekeeping management, and Asksuite as a service chatbot. With these connected systems, the São Paulo hostel has managed to make its guests’ experience even more powerful.

Top 3 Core Objectives: Ô de Casa aimed to enhance its operations and guest experiences. They needed a solution which catered to their specific needs as a hostel and allowed for seamless integration of various systems.

  • Finding a flexible PMS: Ô de Casa specifically sought a system that understood the unique needs of hostels, such as managing rooms with various bed layouts.

  • Improving operational efficiency: Ô de Casa wanted to eliminate manual processes and reduce errors, which they achieved by integrating systems like their POS and housekeeping management with Cloudbeds.

  • Gaining data-driven insights: Ô de Casa wanted to be able to better forecast occupancy, understand pricing trends, and analyze guest data for strategic decision-making.

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Innovators Mentioned

Ô de Casa
Cloudbeds
MM
Marina Moretti
Hotel Tech Report reached out to Marina Moretti who verified this case study.

Founder and co-owner

Ô de Casa

"We really wanted to work with a company that was robust and also concerned about being very attentive to the hostel market. This is essential for us."

Marina Moretti

Founder and co-owner

👍 Founder and co-owner Marina Moretti said that Marina considers Cloudbeds a solution that caters well to the hostel market, which is a great differentiator for her.:

  • "We really wanted to work with a company that was robust and also concerned about being very attentive to the hostel market. This is essential for us."

⚖️ The selection process: During their research process, Marina Moretti evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

  • Founder and co-owner Marina Moretti said, about their decision: "Cloudbeds’ open API has allowed us to boost our system in a way that other systems could not. Having a POS system connected to Cloudbeds removes human error and optimizes our operation so that we don’t have to, for example, pass a bar bill onto a system bill. It also gives guests the experience of being able to easily place an order. Once they’re there, they don’t have to pay for everything on the spot."

📈 The results: Utilising Cloudbeds, Ô de Casa unlocks powerful API and integrations, unrivaled functionality for hostels, and reporting capabilities with valuable occupancy & pricing insights

  • A hostel-specific solution that caters to their specific needs: Ô de Casa successfully transitioned to Cloudbeds, a PMS that met their specific needs as a hostel, including the ability to manage rooms with different bed layouts.

  • Improved operational efficiency through system integration: Ô de Casa achieved significant improvements in operational efficiency by integrating various systems with Cloudbeds, including their POS (Glow POS), housekeeping management (Flexkeeping), and a service chatbot (Asksuite). This integration streamlined operations, reduced manual errors, and freed up staff time, demonstrating the power of a connected tech stack.

  • Enhanced guest experience and data-driven insights: Through Cloudbeds, Ô de Casa gained access to data and reporting functionalities that allowed them to understand guest preferences, forecast occupancy, and make informed pricing decisions. This data-driven approach facilitated a more personalized guest experience and enabled strategic decision-making, ultimately contributing to their success.

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