Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

OPERATIONS

Playpark Hospitality provides a hassle-free, contactless experience that enables its guests to enjoy the beauty of the Lake Tahoe Region. With three properties, they needed a partner who would provide support and product innovation.

Why it matters: Playpark Hospitality developed an entirely new guest experience that allowed guests to be autonomous during their stay. With operational workflows, they've increased visibility across functions to improve efficiency.

Cloudbeds provided a platform with all of the capabilities that Playpark was looking for, including an expansive marketplace of connected technologies, an integrated payment processing system, and Cloudbeds University, a robust training resource.

Top 3 Core Objectives: Playpark Hospitality needed a platform built for boutique hotels that could support their plans to scale.

An expansive marketplace: Playpark Hospitality needed a platform with an expansive marketplace of connected technologies to enable an automated and contactless experience.
Integrated payment processing: Playpark Hospitality needed a payment processing system that was integrated with their PMS so they could manage payments and refunds in one place.
Excellent training and support: Playpark Hospitality wanted a partner who provided robust training and support so that they could quickly onboard new hires and ask questions whenever necessary.

Innovators Mentioned

Playpark Hospitality

Cloudbeds

Ulysses Baltazar

Chief Technology Officer

Playpark Hospitality

"The Guest Experience is everything. We've created a fully contactless self-check-in experience that is hassle-free for guests and keeps our overhead costs low without compromising quality."

Ulysses Baltazar

Chief Technology Officer

👍 Chief Technology Officer Ulysses Baltazar said that They've been able to significantly improve the guest experience with limited resources.:

"The Guest Experience is everything. We've created a fully contactless self-check-in experience that is hassle-free for guests and keeps our overhead costs low without compromising quality."

⚖️ The selection process: During their research process, Ulysses Baltazar also researched Guesty, and ultimately decided Cloudbeds was the best fit for them.

Chief Technology Officer Ulysses Baltazar said, about their decision: "In as little as two weeks, we have had our staff ready to run shifts by themselves. And honestly, the biggest help has been Cloudbeds’ live chat support."

📈 The results: With Cloudbeds, Playpark Hospitality has been able to add new products and services to reduce overhead, drive more direct bookings, and improve the guest experience.

1,350 Google reviews
53,000 self check-ins
Onboarding new hires in less than 2 weeks

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