CLLIX Apartments & Hotels lifts productivity 87% at Brisbane Skytower with Flexkeeping

OPERATIONS

CLLIX Apartments & Hotels, an Australian chain, uses Flexkeeping at Brisbane Skytower, a property with more than 435 short-term apartments. Productivity is up 87%, room allocation dropped from 3 hours to 15 minutes, and a rollout to 20+ more properties is next.

Why it matters: At a high-volume property, small inefficiencies multiply fast. Skytower handles hundreds of daily arrivals and departures, 50–60 housekeepers on peak days and a team speaking 9 languages. Workflows were split across multiple tools, offshore teams and manual handoffs. When new GM Arun Satheesh took over, Flexkeeping was in place but not fully optimized. A reset that consolidated everything on Flexkeeping cut human admin by 50% and gave front desk, housekeeping and maintenance a shared real-time view.

Flexkeeping Housekeeping, Maintenance and Automation tools, including Automated Cleanings and an RMS integration that moves tasks between departments automatically. The Flexie AI voice assistant and auto-translation into 200+ languages support a multilingual team. Centralized analytics will compare performance across the portfolio.

Top 3 Core Objectives: CLLIX wanted to cut the leadership time spent on room allocation, consolidate fragmented workflows and keep cleanliness high at a 435-apartment property, then repeat the model across the group.

Speed up room allocation: Reduce the hours leadership spent allocating rooms across hundreds of daily arrivals and departures.
Consolidate fragmented workflows: Replace multiple tools, offshore teams and manual handoffs with one platform
Protect cleanliness scores: Release rooms clean, complete and guest-ready, since cleanliness is a non-negotiable KPI that affects demand.

Innovators Mentioned

Flexkeeping

Arun Satheesh

General Manager

CLLIX Apartments & Hotels

"Now we can always give the guest what they need, on time. It impacts our net promoter score (NPS), TripAdvisor reviews, Google reviews, Booking.com reviews. Everything."

Arun Satheesh

General Manager

👍 General Manager Arun Satheesh said that Arun Satheesh says Flexkeeping helps the team give guests what they need on time, which shows up in NPS and review scores.:

"Now we can always give the guest what they need, on time. It impacts our net promoter score (NPS), TripAdvisor reviews, Google reviews, Booking.com reviews. Everything."

⚖️ The selection process: During their research process, Arun Satheesh evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

General Manager Arun Satheesh said, about their decision: "It’s such a simple app to use. There’s a one-day training, max. The onboarding speed has 100% helped our operations."

📈 The results: Brisbane Skytower reports an 87% productivity gain, 50% less human admin and a Booking.com cleanliness score above 8.8. CLLIX is now rolling Flexkeeping out to 20+ more properties