Top 3 Core Objectives:
The three key objectives of Stoney Creek Hospitality were to enhance the user experience by improving the PMS, achieve seamless integrations for operational flexibility, and implement a dynamic revenue management system to streamline rate adjustments.
Improved User Experience:
Stoney Creek faced a challenge with its legacy Property Management System (PMS) due to its unintuitive user interface and unreliable customer support. They needed a PMS that would provide an intuitive user experience and responsive customer support to streamline operations.
Another key objective was to have a flexible and seamless integration architecture. Stoney Creek wanted to integrate new platforms into their PMS without difficulty or high costs. The goal was to enable swift adaptation to market demand changes through effective integrations.
Dynamic Revenue Management:
Stoney Creek needed their new PMS to work well with their new dynamic Revenue Management System (IDeaS) to automate rate calculations and adjustments. With a diverse portfolio of over 50 different room types, they aimed to simplify the rate management process and ensure maximum revenue without manual effort.