With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

REVENUE MANAGEMENT

The Picton Harbour Inn is a 3-star Prince Edward hotel in the heart of Ontario’s newest wine and culinary destination. The waterfront hotel features 29 rooms and 3 suites, plus a restaurant consistently voted as best breakfast in Picton.

Why it matters: At the time that Scott and the new ownership team took over in 2015, the hotel operated completely on pen and paper. Scott laughs as he recalls the gigantic 3-ring binder that held all their reservations. “It’s a smaller property, but when we’re at full occupancy, we’re almost 1000 room nights a month. We needed a cloud-based solution.”

The staff was nervous to switch to software but found Cloudbeds’ platform interface to be very easy-to-use and straightforward. “Cloudbeds is not intimidating. It’s so user-friendly and anyone on our staff can jump in and use it,” says Scott.

Top 3 Core Objectives: Picton Harbour Inn aimed to modernize their reservation system, enhance occupancy through data-driven reporting, and increase revenue with strategic pricing.

Digital transition: Switching from a manual, pen-and-paper system to Cloudbeds' digital, cloud-based solution, facilitating efficient management of a high volume of bookings with a user-friendly interface.
Optimized occupancy: Utilizing Cloudbeds' reporting tools, the Picton Inn effectively analyzed booking patterns and guest behaviors, leading to optimized pricing strategies and maximized occupancy rates.
Increased revenue: Implementing Cloudbeds' Pricing Intelligence Engine allowed the Inn to make data-informed pricing decisions, automate tasks, and significantly boost revenue

Innovators Mentioned

Cloudbeds

Scott Walcott

Owner of Walcott Hospitality

Picton Harbour Inn

"With the help of Cloudbeds' Pricing Intelligence Engine (PIE), we've made an additional $60K CAD in 6 months."

Scott Walcott

Owner of Walcott Hospitality

👍 Owner of Walcott Hospitality Scott Walcott said that Cloudbeds' Pricing Intelligence Engine (PIE) helped to boost revenue:

"With the help of Cloudbeds' Pricing Intelligence Engine (PIE), we've made an additional $60K CAD in 6 months."

⚖️ The selection process: During their research process, Scott Walcott evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Owner of Walcott Hospitality Scott Walcott said, about their decision: "We massively impacted our bottom line by reviewing occupancy reports in the offseason. For instance, we found that changing the pricing for a certain room type resulted in tens of thousands of incremental dollars."

📈 The results: Using Cloudbeds, Picton Harbour Inn streamlined their operations, boosted the occupancy rates, and significantly increased revenue.

Efficient digital transition: switched from pen-and-paper to a cloud-based system.
Occupancy optimization: analyzed booking data for maximized occupancy.
Revenue growth: utilized intelligent pricing for a significant income increase.