TFE Hotels now receives 20% more booking conversions & 30% more leads with iVvy

REVENUE MANAGEMENT

Since 2012, iVvy has been TFE's trusted partner in providing a comprehensive booking engine and venue management software solution to keep their diverse portfolio of properties connected.

Why it matters: TFE Hotels can now effectively cross-sell properties by exhibiting all of their versatile spaces, from conference rooms to restaurants and bars; allowing clients to gain insight into every service available.

With one unified source for all operational metrics and standardised processes like quote, contract, and invoice creation, TFE Hotels have seen remarkable improvements, from accelerated response times and greater efficiency to data-backed decision-making using powerful reporting tools.

Top 3 Core Objectives: TFE Hotels was seeking a venue management software solution that could enable them to revolutionise venue management processes from end to end, assist all team members in an efficient and effective manner, and contribute to a seamless customer experience.

Speed-up booking processes: Using alternative venue management software, TFE Hotel’s quote creations were time-consuming, as was the conversion process, impacting response times and resulting in a less-than-efficient overall booking process.
Greater data visibility: With a widely dispersed chain of properties, TFE Hotels needed help to get an accurate overview of performance, both at a hotel and national level.
Improve management practices: TFE Hotels was seeking a venue management software solution that could enable them to revolutionise venue management processes from end to end.

Innovators Mentioned

TFE Hotels

IVvy

Shahnaz Bakhshay

Global Sales Officer

TFE Hotels

"iVvy is constantly innovating and upgrading, keeping up with changes in the market and trends. Tech teams are based locally and outstanding support has been given to our teams. It's a solid system and makes our team's life easier and more efficient"

Shahnaz Bakhshay

Global Sales Officer

👍 Global Sales Officer Shahnaz Bakhshay said that With a commitment to constant innovation and upgrades, iVvy remains at the forefront of the industry, adapting to market changes and trends while providing outstanding support.:

"iVvy is constantly innovating and upgrading, keeping up with changes in the market and trends. Tech teams are based locally and outstanding support has been given to our teams. It's a solid system and makes our team's life easier and more efficient"

⚖️ The selection process: During their research process, Shahnaz Bakhshay evaluated IVvy's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IVvy was the best fit solution:

Global Sales Officer Shahnaz Bakhshay said, about their decision: "We have been partners since 2012. It has been a long time, and that shows to show the strength of the platform and partnership."

📈 The results: TFE Hotels have integrated iVvy across all 73 properties worldwide with a team of approximately 230 users. Now with one unified source for all operational metrics, TFE Hotels have seen remarkable improvements, from accelerated response times and greater efficiency to powerful reporting tools that provide invaluable data-driven insights.

20% increase in booking conversions using live availability, instant booking functionality, and quote and contract templates.
Faster lead to conversion time with the ability to up-sell and cross-sell between properties using an all-in-one management system.
Through the digitisation of assets and automated processes, TFE Hotels now has the ability to provide instant quotes, saving time and money.

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