AeroGuest Upselling vs. Duve Upselling:
Which Is Right for You?

The Decision

Choosing the right upselling software is crucial for your hotel’s revenue and guest experience. Both AeroGuest Upselling and Duve Upselling aim to enhance guest engagement and increase ancillary sales, but their approaches and capabilities differ significantly. AeroGuest offers a straightforward, contactless check-in solution with a focus on automation, while Duve provides a broad suite of features that include personalized messaging, in-depth analytics, and integrations. Which will better fit your property’s specific needs?

Is AeroGuest or Duve Better for Hotels?

AeroGuest and Duve are both designed to boost revenue through upselling and streamline guest interactions, but they diverge in complexity and scope. AeroGuest’s core strength lies in contactless check-in and simple upselling features, making it ideal for properties prioritizing operational efficiency and minimal touchpoints. Duve, on the other hand, offers a wider array of tools like guest messaging, automation, and extensive integrations, making it suitable for hotels seeking a comprehensive guest engagement platform. Are you looking for a straightforward upselling tool or a full digital guest experience suite?

Duve vs AeroGuest: Which Should Your Hotel Choose?

If your hotel primarily needs to automate check-in, reduce staffing requirements, and offer contactless services, AeroGuest’s ease of use and specific features like self-service check-in and mobile key support (rated 4.33/5) make it the logical choice. However, if your strategy involves personalized communication, extensive upselling, and data-driven guest insights, Duve’s 252 reviews with a 4.79/5 rating and its multi-channel capabilities make it the better pick. For hotels aiming to grow revenues via targeted upselling and guest personalization, Duve is the superior option.

Is AeroGuest or Duve Easier to Use?

AeroGuest’s UI scores a 4.33/5, and reviews mention its contactless precheck-in process as simple and efficient. Conversely, Duve’s slightly higher 4.7/5 rating reflects its intuitive guest app, messaging system, and onboarding process, which many users say significantly reduces staff workload. With more recent reviews praising Duve’s user-friendly interface, it’s clear that Duve is easier for staff and guests to adopt. Edge: Duve.

Which Has Better Features: AeroGuest or Duve?

AeroGuest offers 10 unique features, including PMS integration, PCI compliance, and self-service check-in/out, focusing on operational automation. Duve provides 24 features, including in-house services, marketplace integrations, automated replies, and multi-lingual messaging, covering a broader guest experience spectrum. While AeroGuest excels in contactless check-in, Duve’s extensive feature set supports more personalized upselling and communication. Edge: Duve.

Which Has Better Customer Support: AeroGuest or Duve?

AeroGuest’s reviews show a support rating of 4.67/5, with some comments indicating room for improvement in responsiveness. Duve’s support is similarly rated at 4.63/5, with multiple reviews praising their quick resolution and professionalism, albeit occasional setup challenges. Considering recent reviews, Duve’s support team is slightly more recognized for effective assistance, but both platforms maintain high standards. Edge: Duve.

Which Has More Integrations: AeroGuest or Duve?

AeroGuest connects with 26 verified partners, including Opera and Opera-compatible PMS, but Duve’s 65 integrations, with shared partners like Mews, SiteMinder, and Oracle Hospitality, offer broader connectivity. Duve’s extensive marketplace and API options enable easier integration with third-party vendors and property systems. If seamless integration across various systems is a priority, Duve’s larger partner network gives it the advantage. Edge: Duve.

Which Do Hoteliers Rate Higher: AeroGuest or Duve?

Duve’s 270 reviews in the last six months and a 4.79/5 rating reflect a more current and positive sentiment, especially among boutique and luxury hotels. AeroGuest, with only three reviews and a 0/5 rating, indicates limited recent feedback and less confidence in its current performance. Given the volume and recency of reviews, Duve is clearly the more trusted and highly rated platform. Edge: Duve.

How Much Do AeroGuest and Duve Cost?

AeroGuest’s pricing details are not publicly available, but it appears to operate without explicit subscription fees or trial offerings. Duve charges a base price of $900, with no free tier or trial, potentially making it more costly for smaller hotels but offering a comprehensive suite of tools. Budget-conscious properties should consider whether Duve’s investment aligns with their expected revenue uplift.

What Type of Hotel Should Use AeroGuest?

Hotels that:

• Prioritize contactless check-in and operational automation.
• Have a lean staff structure or unstaffed receptions.
• Seek to reduce physical interactions and queues.
• Want an easy-to-deploy solution with minimal setup.
• Focus on mobile key and pre-arrival amenities.

Not ideal if:

• You require extensive guest personalization or complex upselling.
• Your property relies heavily on F&B pre-booking or in-app payments.
• You need a broad guest engagement system beyond check-in.

What Type of Hotel Should Use Duve?

Hotels that:

• Aim to deliver personalized guest experiences at scale.
• Want to increase ancillary revenue through targeted upselling.
• Need multi-channel communication including WhatsApp, SMS, and email.
• Seek detailed analytics and guest insights.
• Have multiple property types, including boutique, luxury, or serviced apartments.

Not ideal if:

• You are a small property with minimal automation needs.
• Your budget is limited, and you prefer a pay-as-you-go model.
• You prioritize a simple check-in process over comprehensive guest engagement.

Duve vs AeroGuest: The Bottom Line for Hotels

Duve’s broad feature set and recent positive reviews make it the top choice for hotels seeking a full guest engagement platform. AeroGuest excels in contactless check-in and operational automation but is limited in scope and currently lacks recent feedback to support a confident recommendation.

If your goal is to maximize revenue through personalized communication, upselling, and data insights, Duve offers more tools and proven success. For properties focused solely on contactless check-in and basic upselling, AeroGuest may suffice but lacks the depth of Duve’s capabilities.

In summary, for most hotels aiming to grow revenue and enhance guest interactions, Duve is the more comprehensive and trusted option today.