AeroGuest Upselling vs. MyStay:
Which Is Right for You?

The Decision

As a hotelier evaluating upselling solutions, your goal is to boost revenue while providing a smooth guest experience. AeroGuest and MyStay both aim to automate and enhance guest interactions, but they approach this with different emphases. AeroGuest focuses heavily on contactless check-in and operational automation, while MyStay emphasizes personalized communication and integrated upselling. Which product aligns best with your hotel’s priorities?

Both products aim to increase ancillary revenue and streamline guest service, but AeroGuest’s core strengths lie in contactless check-in and PMS integration, whereas MyStay excels in targeted marketing and comprehensive communication. Do these differences matter more than their overlapping features?

Is AeroGuest or MyStay Better for Hotels?

AeroGuest is designed for hotels seeking digital check-in, room selection, and operational automation. Its features support unstaffed or limited-staff hotels, especially those prioritizing contactless arrivals and departures. However, AeroGuest’s review count is minimal—only 3—and recent feedback is absent, making its data less reliable.

MyStay, with 41 reviews and recent feedback, is favored by a broader range of hotel types, notably boutique, serviced apartments, and city hotels. It offers automated communication, upselling, and contactless check-in/out, making it suitable for hotels prioritizing guest engagement and revenue growth.

While AeroGuest touts a suite of 11 unique features like multi-property dashboards and ID verification, its limited user feedback suggests less proven stability. Conversely, MyStay’s 2 exclusive features—offer templates and digital payments—are complemented by a broad, proven platform. Which set of features better matches your hotel’s operational needs?

AeroGuest vs MyStay: Which Should Your Hotel Choose?

If your hotel needs robust contactless check-in, room upgrades, and PMS integration, AeroGuest might seem appealing, especially if automation is a priority. Yet, its review count of just three recent reviews weakens confidence, and its user feedback is mixed on functionality and integration.

If your hotel requires a comprehensive guest communication platform that enhances personalization and cross-selling, MyStay is the clear choice. Its 41 recent reviews, with an average rating of 4.82/5, demonstrate consistent satisfaction across diverse hotel segments.

For properties aiming to reduce staff workload while increasing ancillary revenue via targeted marketing, MyStay’s focus on automated messaging and upsell tools makes it more suitable. AeroGuest’s emphasis on operational automation is better suited for hotels with existing staff who want contactless options.

Is AeroGuest or MyStay Easier to Use?

AeroGuest scores a 4.33/5 for ease of use, but with only three reviews, there’s limited data on actual user experience. Some feedback indicates that its limited in-app customization and integration challenges may hinder staff adoption.

MyStay scores slightly higher at 4.85/5 with 40 reviews, reflecting a generally intuitive interface, smooth onboarding, and high staff adoption. Customers highlight easy online check-in, automated communication, and straightforward upselling as major strengths.

Edge: MyStay.

Which Has Better Features: AeroGuest or MyStay?

AeroGuest offers 11 features exclusive to its platform, including PMS integration, PCI compliance, easy room selection, self-service check-in/out, and door lock integration. These are ideal for hotels seeking operational automation and contactless guest journeys.

MyStay provides 2 exclusive features—offer templates and digital payments—focused on guest communication and upselling. It also shares 7 core features with AeroGuest, such as automated messaging, contactless check-in/out, and integrations, totaling 7 shared features.

If your hotel values operational automation, AeroGuest’s features are more comprehensive. For a focus on personalized communication and revenue-driving marketing, MyStay’s features are better. Edge: AeroGuest — due to its broader feature set.

Which Has Better Customer Support: AeroGuest or MyStay?

AeroGuest’s support scores 4.67/5 based on limited reviews, with some users noting responsiveness but also expressing frustration over limited onboarding feedback and a lack of recent reviews. Its support appears functional but untested at scale.

MyStay scores slightly higher at 4.85/5, with users praising its quick, helpful support and seamless onboarding. Reviewers mention prompt assistance and ongoing communication, which contributes to a smoother implementation experience.

Edge: MyStay.

Which Has More Integrations: AeroGuest or MyStay?

AeroGuest connects with 26 verified partners, including major PMS and hardware providers like Opera, SALTO, and dormakaba, making it highly versatile for existing hotel systems.

MyStay offers integrations with 30 verified partners, including popular PMS, channel managers, and payment providers. Shared integrations include HotelTime, SiteMinder, and Oracle Hospitality.

While both platforms support extensive integrations, MyStay’s slightly higher partner count and broader regional presence give it an edge for hotels with diverse tech stacks. Edge: MyStay.

Which Do Hoteliers Rate Higher: AeroGuest or MyStay?

MyStay’s 40 recent reviews yield an impressive 4.82/5 rating, especially among boutique, serviced apartments, and city hotels. Review comments emphasize its ease of use, support, and revenue impact.

AeroGuest, with only 3 reviews and a 0/5 overall rating, lacks sufficient data for a meaningful comparison. The few user comments are mixed, with some praise for contactless check-in but concerns about limited functionality and integration issues.

Given the volume and recency, MyStay clearly leads in user satisfaction. Edge: MyStay.

How Much Do AeroGuest and MyStay Cost?

AeroGuest does not publicly list pricing; it appears to be custom-quoted or offered on a per-hotel basis, which can be costly for smaller properties. Its lack of a free tier or transparent pricing makes budgeting uncertain.

MyStay charges a base fee of $400 per month, with no mention of additional per-room fees or implementation costs. Its transparent pricing structure allows easier comparison and planning.

If budget certainty is essential, MyStay’s straightforward pricing offers more clarity. Edge: MyStay.

What Type of Hotel Should Use AeroGuest?

• Hotels that prioritize operational automation, such as contactless check-in/out, and integrated property management.
• Properties with existing staff who want to reduce manual tasks and improve efficiency.
• Hotels with unstaffed receptions or limited front desk staff.
• Chain hotels or multi-property groups needing centralized dashboards.

Not ideal if you:

• Need proven, extensive user feedback.
• Are seeking a platform with a strong focus on guest marketing and personalization.
• Prefer a solution with a large community of recent reviews and support.

What Type of Hotel Should Use MyStay?

• Hotels seeking an all-in-one platform for guest communication, upselling, and contactless check-in/out.
• Properties aiming to maximize revenue through targeted marketing and personalized guest experiences.
• Hotels of various sizes, especially boutique, serviced apartments, and city hotels.
• Teams that value integration with existing PMS and a flexible, scalable solution.

Not ideal if you:

• Require a platform focused solely on operational automation.
• Have complex customization needs not supported in current templates.
• Seek a platform with extensive hardware integrations beyond what’s listed.

The Bottom Line for Hotels

In summary, AeroGuest offers a wide array of operational features geared toward automating guest journeys and simplifying operations, but its limited review volume and mixed feedback weaken confidence in its current state.

MyStay, with over 40 recent reviews and a high rating, provides a well-rounded platform for guest communication, upselling, and contactless check-in/out, making it the more tested and trusted option. Its focus on personalization and revenue growth aligns better with hotels aiming to enhance guest experiences and boost profits.

If your hotel needs a proven, high-rated platform for communication and revenue enhancement, MyStay is the clear choice. If your focus is on automating front-desk operations and integrating PMS systems with contactless options, AeroGuest might be suitable, but proceed cautiously given limited recent feedback.

Note: For precise pricing and implementation details, contact the vendors directly to assess which solution fits your hotel’s specific needs and budget.