ALTA vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing a guest app platform for your hotel involves understanding different solutions' strengths and weaknesses. Both ALTA by ALTA and STAY Guest App aim to enhance guest experience and operational efficiency but diverge significantly in their approach, features, and market presence. Your decision hinges on what your hotel needs most—whether a more integrated, AI-driven management system or a feature-rich, easy-to-implement guest experience platform.

Are you prioritizing a well-established platform with extensive features, or are you looking for a solution with proven market presence and recent positive reviews?

Is ALTA or STAY Better for Hotels?

ALTA and STAY both address guest engagement and operational efficiency, but they do so in very different ways. ALTA positions itself as a comprehensive property management system with a focus on AI and automation, primarily targeting larger properties or chains seeking deep integration into their management processes. STAY, meanwhile, emphasizes a user-friendly, feature-packed guest experience OS that is easy to deploy, especially for independent hotels and chains wanting quick results.

While ALTA boasts a strong AI profile and is designed to optimize property management with insights and automation, it lacks recent user reviews and has no verified market presence. Conversely, STAY's recent surge in reviews—206 in the past six months—indicates growing confidence and proven reliability, especially among prominent hotel brands.

Both products aim to improve guest satisfaction and streamline service delivery, but the choice depends on whether you need a management-centric solution or a robust guest-facing platform.

Are you ready to commit to a product with a proven track record and recent positive feedback or to explore a more AI-driven management tool with a broader scope?

ALTA vs STAY: Which Should Your Hotel Choose?

If your hotel needs a management system that uses AI to analyze guest feedback, optimize operations, and provide insights, ALTA is the logical choice. It offers a broad AI profile and a holistic approach to property management, making it suitable for larger hotels or chains with complex operational needs.

If your hotel prioritizes improving the guest experience through features like messaging, room service ordering, and digital services, STAY is the clear winner. Its 20 verified integrations and 206 recent reviews with a high NPS score of 9.59 suggest that it resonates well with a diverse range of hotel types, especially those seeking an intuitive, feature-rich guest app.

In summary, pick ALTA if your focus is on AI-powered property management. Opt for STAY if your goal is to enhance guest engagement and streamline hotel services directly.

Is ALTA or STAY Easier to Use?

Based on current ratings, STAY outperforms ALTA markedly in ease of use; STAY has a 4.78/5 rating versus ALTA's 0/5. The 206 recent reviews for STAY highlight its intuitive interface, simple onboarding, and user-friendly CMS, with many hotel staff noting how straightforward it is to update content and manage requests.

ALTA, on the other hand, has no recent reviews and a 0/5 rating, indicating a lack of recent user feedback or possibly limited usability data. Without recent feedback confirming its ease of use, ALTA’s UI/UX remains questionable.

Edge: STAY.

Which Has Better Features: ALTA or STAY?

STAY offers 14 unique features, including guest messaging, mobile app, chatbots, request management, mobile checkout, and automatic translations, all aimed at enriching guest interactions. ALTA’s feature set is not explicitly listed but appears to focus more on AI-driven insights and property management rather than direct guest engagement.

The significant feature gap favors STAY, especially since its features directly impact guest satisfaction and operational efficiency. Its extensive integrations with platforms like SiteMinder, Mews, and Oracle Hospitality further enhance its functionality.

Edge: STAY.

Which Has Better Customer Support: ALTA or STAY?

Customer support ratings reveal a clear advantage for STAY, with a 4.83/5 rating based on recent reviews, compared to ALTA’s support score of 0/5. Multiple reviews praise STAY’s responsive, helpful, and proactive support team, emphasizing quick response times and effective onboarding.

ALTA’s support data is unavailable or outdated, making it difficult to judge. Given the recent positive feedback for STAY, the support experience appears more reliable and responsive.

Edge: STAY.

Which Has More Integrations: ALTA or STAY?

STAY integrates with 20 verified partners, including hotelkit, SiteMinder, Oracle Hospitality, and Mews, making it highly versatile for hotel operations. ALTA, however, has no verified integration partners listed, limiting its ability to connect seamlessly with other systems.

For hotels relying on multiple systems and seeking a connected ecosystem, STAY’s extensive integrations provide a significant advantage. This flexibility can streamline data flow and enhance operational efficiency.

Edge: STAY.

Which Do Hoteliers Rate Higher: ALTA or STAY?

Since ALTA has no recent reviews or ratings, it cannot be reliably rated by hoteliers. In contrast, STAY’s recent reviews and a 9.59/5 NPS score reflect high user satisfaction, especially among large hotel chains like NH Hotels and AMR Collection.

Review recency and volume strongly favor STAY, indicating that hoteliers find it more valuable, intuitive, and supportive of their needs.

Edge: STAY.

How Much Do ALTA and STAY Cost?

ALTA does not disclose pricing details, which suggests it may involve custom quotes or enterprise contracts. STAY’s straightforward pricing is $300 per month, with no implementation fees or trial options, making it transparent and predictable for budgeting.

The known, fixed price of STAY helps hotels evaluate ROI effectively, while ALTA’s opaque pricing may pose a barrier to decision-making.

What Type of Hotel Should Use ALTA?

• Hotels that need a comprehensive management system with integrated AI capabilities.
• Large hotel chains seeking to optimize operational decision-making and guest feedback analysis.
• Properties aiming to digitize and automate multiple management tasks from a single platform.
• Teams comfortable with complex systems and custom integrations.

Not ideal if:

• Your hotel relies heavily on guest-facing features without deep management needs.
• You prefer a simple, easy-to-deploy app without complex AI or management tools.
• You require recent reviews or proven market support.

What Type of Hotel Should Use STAY?

• Hotels of all sizes looking to enhance guest experience via digital service platforms.
• Independent hotels, boutique, or resort properties aiming for quick implementation.
• Chains like NH Hotels or AMR Collection needing robust integrations and analytics.
• Hotels prioritizing features like guest messaging, room service, and multilingual support.

Not ideal if:

• Your hotel is seeking a management-centric solution with AI-driven insights.
• You prefer extensive customization of backend management systems.
• You operate in regions with limited language support, as STAY has limited multilingual options.

The Bottom Line for Hotels

ALTA offers a robust AI-driven property management approach suited for large hotels and chains with complex operations. Its focus on automation and insights makes it ideal for management teams seeking data-driven decision support.

STAY excels in guest engagement, service digitization, and operational flexibility, with a proven track record and strong recent reviews. Its extensive features, integrations, and high user satisfaction make it the preferable choice for hotels prioritizing guest experience and ease of use.

Choose ALTA if your hotel needs a management-focused, AI-enhanced system. Opt for STAY if your priority is delivering a seamless, feature-rich guest experience with quick deployment and excellent support.

This detailed comparison should guide your decision based on what aligns best with your hotel’s operational goals and guest service strategies.