Compare Loop CXM (by Benbria) vs Flexkeeping (Glitch Management)

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Compare Loop CXM (by Benbria) vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Flexkeeping (Glitch Management) . Find out which Guest Surveys & Feedback is right for you based on realtime data from 20 verified hotelier reviews across 7 countries.

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked

Flexkeeping (Glitch Management)

unranked

Popularity

Loop CXM (by Benbria)

1 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Likelihood to Recommend

Loop CXM (by Benbria)

90%

Flexkeeping (Glitch Management)

99%

Ease of Use

Loop CXM (by Benbria)

4

Flexkeeping (Glitch Management)

5

ROI

Loop CXM (by Benbria)

4

Flexkeeping (Glitch Management)

4.8

Implementation

Loop CXM (by Benbria)

Not enough data available

Flexkeeping (Glitch Management)

4.9

Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria

vs.

Flexkeeping

vs.

Take recommendations quiz

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%

City Center Hotels - 16%

Casinos - 5%

Featured clients

-

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loop CXM (by Benbria)

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Benbria

vs.

Flexkeeping

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Flexkeeping (Glitch Management)

Amazing company

GM

References

-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

View all integrations (10)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)

View all integrations (18)

Recent Company Updates

-

Flexkeeping (Glitch Management)

Strawberry Chooses Flexkeeping to Completely Automate its Operations

Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams

Recent Articles

Loop CXM (by Benbria)

Using Contactless Channels To Enter a New Era of Running a Hotel

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

2 years ago

Flexkeeping (Glitch Management)

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

2 years ago

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