Compare Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Alliants Concierge

Compare Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Alliants Concierge

Concierge Software vendor comparison between Blackbell (formerly Hotelcloud) vs ALICE Guest Services by Actabl vs Alliants Concierge. Find out which Concierge Software is right for you based on realtime data from 735 verified hotelier reviews across 54 countries.

Ratings Summary

HT Score

Blackbell (formerly Hotelcloud)

unranked

ALICE Guest Services by Actabl

100

Alliants Concierge

unranked

Popularity

Blackbell (formerly Hotelcloud)

0 verified reviews

ALICE Guest Services by Actabl

712 verified reviews

Alliants Concierge

23 verified reviews

Likelihood to Recommend

Blackbell (formerly Hotelcloud)

0%

ALICE Guest Services by Actabl

91%

Alliants Concierge

89%

Ease of Use

Blackbell (formerly Hotelcloud)

0

ALICE Guest Services by Actabl

4.6

Alliants Concierge

4.4

ROI

Blackbell (formerly Hotelcloud)

0

ALICE Guest Services by Actabl

4.4

Alliants Concierge

4.3

Implementation

Blackbell (formerly Hotelcloud)

Not enough data available

ALICE Guest Services by Actabl

4.4

Alliants Concierge

4.5

Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

ALICE Guest Services by Actabl

4.4

Verified Customer Support

Alliants Concierge

4.7

Verified Customer Support

Certificate of Excellence

Blackbell (formerly Hotelcloud)

ALICE Guest Services by Actabl

Alliants Concierge

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Alliants Concierge

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Actabl

Actabl

vs.

alliants

alliants

Take recommendations quiz

Customers

Top 3 Segments

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

ALICE Guest Services by Actabl

Resorts - 29%

Boutiques - 14%

Luxury Hotels - 14%

Alliants Concierge

Resorts - 30%

Other - 13%

City Center Hotels - 9%

Featured clients

-

ALICE Guest Services by Actabl

Alliants Concierge

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Alliants Concierge

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Actabl

Actabl

vs.

alliants

alliants

1-click quote request

What Customers Are Saying

Most Recent Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Great for Universal Hotel Communications

Convention Service Coordinator from Louisville (United States of America)

Alliants Concierge

Great Communication Tool

Chef Concierge, The Langham Chicago

Most Positive Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Set it up and forget it

Hotel Operations Manager

Alliants Concierge

The world's leading concierge diary, guest itinerary and messaging platform

Head Concierge

Most Critical

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

ALICE Guest Services by Actabl

Smooth flow via website

Director of Spa

Alliants Concierge

Great Communication Tool

Chef Concierge, The Langham Chicago

References

-

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

Alliants Concierge

Taylor Phillips
Front Office Manager Lyle

Stephanie W
Front of House Manager Nobu Hotel London Portman Square

Tim Weiland
General Manager The Alpina Gstaad

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

ALICE Guest Services by Actabl

Property Management Systems (29) Hotel Management Software (13) Hotel Restaurant POS Systems (12)

View all integrations (85)

Alliants Concierge

Property Management Systems (4) Business Intelligence (3) Hotel Keyless Entry Systems (3)

View all integrations (12)

Recent Company Updates

-

ALICE Guest Services by Actabl

New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

Alliants Concierge

alliants doesn’t have any recent company updates

Recent Articles

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

ALICE Guest Services by Actabl

ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

1 month ago

Alliants Concierge

Space Tourism: Lessons from Companies on the Next Frontier

35 Things a Hotel Concierge Can Do for Your Guests

3 years ago

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