Compare Blackbell (formerly Hotelcloud) vs Flexkeeping (Guest Service) vs ALICE Guest Services by Actabl

Compare Blackbell (formerly Hotelcloud) vs Flexkeeping (Guest Service) vs ALICE Guest Services by Actabl

Concierge Software vendor comparison between Blackbell (formerly Hotelcloud) vs Flexkeeping (Guest Service) vs ALICE Guest Services by Actabl. Find out which Concierge Software is right for you based on realtime data from 667 verified hotelier reviews across 50 countries.

Ratings Summary

HT Score

Blackbell (formerly Hotelcloud)

unranked

Flexkeeping (Guest Service)

unranked

ALICE Guest Services by Actabl

100

Popularity

Blackbell (formerly Hotelcloud)

0 verified reviews

Flexkeeping (Guest Service)

21 verified reviews

ALICE Guest Services by Actabl

646 verified reviews

Likelihood to Recommend

Blackbell (formerly Hotelcloud)

0%

Flexkeeping (Guest Service)

99%

ALICE Guest Services by Actabl

91%

Ease of Use

Blackbell (formerly Hotelcloud)

0

Flexkeeping (Guest Service)

5

ALICE Guest Services by Actabl

4.6

ROI

Blackbell (formerly Hotelcloud)

0

Flexkeeping (Guest Service)

4.9

ALICE Guest Services by Actabl

4.5

Implementation

Blackbell (formerly Hotelcloud)

Not enough data available

Flexkeeping (Guest Service)

4.8

ALICE Guest Services by Actabl

4.4

Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

Flexkeeping (Guest Service)

4.9

Verified Customer Support

ALICE Guest Services by Actabl

4.5

Verified Customer Support

Certificate of Excellence

Blackbell (formerly Hotelcloud)

Flexkeeping (Guest Service)

ALICE Guest Services by Actabl

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

Flexkeeping (Guest Service)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Flexkeeping

vs.

Actabl

Actabl

Take recommendations quiz

Customers

Top 3 Segments

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

Flexkeeping (Guest Service)

Resorts - 32%

City Center Hotels - 19%

Bed & Breakfast & Inns - 10%

ALICE Guest Services by Actabl

Resorts - 32%

Boutiques - 15%

Luxury Hotels - 15%

Featured clients

-

Flexkeeping (Guest Service)

ALICE Guest Services by Actabl

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping (Guest Service)

Flexkeeping Sets the Standard!

Executive Housekeeping Manager

ALICE Guest Services by Actabl

Front Desk Worker

Front Desk Associate from Winter Haven (United States of America)

Most Positive Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping (Guest Service)

Save time - save money

Hotel Meneger

ALICE Guest Services by Actabl

Making your life easier, having everything organized

Concierge

Most Critical

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping (Guest Service)

Amazing company

GM

ALICE Guest Services by Actabl

Incredible Product with Great Customization

Guest Expereience Manager of Eau Palm Beach Resort & Spa

References

-

Flexkeeping (Guest Service)

Flexkeeping doesn’t have any references available

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

Flexkeeping (Guest Service)

Property Management Systems (12) Hotel Management Software (7) Channel Managers (3)

View all integrations (20)

ALICE Guest Services by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)

View all integrations (74)

Recent Company Updates

-

Flexkeeping (Guest Service)

Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences

Strawberry Chooses Flexkeeping to Completely Automate its Operations

ALICE Guest Services by Actabl

Actabl doesn’t have any recent company updates

Recent Articles

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

Flexkeeping (Guest Service)

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

2 years ago

ALICE Guest Services by Actabl

10 Pieces of Actionable Hotel Technology Advice from Leading Execs

Hotel Technology is Poised for a Major Correction: Here's What You Need to Know

4 years ago