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Flexkeeping - Automation Suite
4.9 (26 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Flexkeeping - Automation Suite
Ranked 3 (out of 41) in Concierge Software
Connects all your departments to manage guest requests with ease.
97% recommended by 216 hotels
Bell - AI powered product analyst
I analyzed all of Flexkeeping’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
The app under review is noted for its exceptional ease of use and straightforward features, which align with the concierge software's goal of enhancing guest experiences and operational efficiency. Users appreciate its simplicity and effectiveness, suggesting immediate benefits for hotels striving to streamline guest interactions and manage requests efficiently, potentially leading to improved customer satisfaction and increased recommendation rates.
What Types of Hotels Flexkeeping is Popular For
Size
2 | X-Small (1-9 room)
35 | Small (10-49 room)
70 | Mid-Sized (50-99 room)
124 | Large (100-499 room)
38 | X-Large (500+ room)
Country
56 | Croatia
39 | Slovenia
31 | United Kingdom
20 | Australia
16 | Germany
13 | United States
9 | Austria
8 | Serbia
7 | Sweden
6 | Norway
6 | Spain
5 | Netherlands
5 | Denmark
4 | Bulgaria
4 | Costa Rica
4 | Italy
4 | Mexico
3 | Peru
3 | Colombia
2 | Argentina
2 | Canada
2 | Belgium
2 | Brazil
1 | Czech Republic
1 | Singapore
1 | Switzerland
1 | Vietnam
1 | Netherlands Antilles
1 | Zimbabwe
1 | South Africa
1 | Belize
1 | France
1 | Panama
1 | China
1 | Iceland
1 | Kenya
1 | Hungary
Type
116 | Boutique Hotels
89 | Luxury Hotels
88 | Resorts
82 | Branded Hotels
78 | City Center Hotels
73 | Airport/Conference Hotels
63 | Bed & Breakfast & Inns
60 | Limited Service & Budget Hotels
44 | Extended Stay & Serviced Apartments
27 | Hostels
17 | RV Parks & Campgrounds
10 | Vacation Rentals & Villas
8 | Casinos
6 | Motels
Region
203 | Europe
20 | Oceania
19 | North America
15 | South America
3 | Asia Pacific
3 | Africa
2 | Central America
Category
260 | Housekeeping Software
169 | Hotel Maintenance Software
110 | Staff Collaboration Tools
26 | Concierge Software
Didn’t find what you were looking for?
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Guest Service) is a digital housekeeping and operations management platform designed specifically for the hospitality industry. It enables properties to efficiently create, assign, prioritize, and monitor both individual and communal tasks, ensuring that everything is completed seamlessly. Additionally, the platform allows for the detailed recording, tracking, and management of lost and found items, ensuring their safe return to owners. With Flexkeeping (Guest Service), properties can streamline their operations, improve staff coordination, and deliver superior guest experiences, all while tracking task progress in real-time.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Flexkeeping Reviews Analyzed: 1
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Flexkeeping Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Flexkeeping
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Flexkeeping's Provided Description:
"Create, assign, prioritize, and monitor individual or communal tasks to ensure completion. Record, track, locate, and manage everything lost & found on your property to guarantee its safe return."
FAQs
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q4 '26 Concierge Software Survey Insights
Is Flexkeeping a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#2
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Mid-sized
98%
(99)
Eleanor is a top Concierge Software pick among mid-sized hotels on HotelTechReport because it enables guests to pre-book activities and dining effortlessly, enhancing overall convenience and empowering staff to focus on personalized service. Hoteliers note that it helps eliminate back-and-forth emails and minimizes booking errors, which is essential for streamlining operations.
#2
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Large
95%
(51)
Eleanor is a top Concierge Software pick among large hotels on HotelTechReport due to its effective booking management system that reduces issues like double bookings and scheduling conflicts, allowing smooth operations for staff and enhancing guest experiences.
Mid-sized
98%
(99)
#2
of 5
Eleanor is a top Concierge Software pick among mid-sized hotels on HotelTechReport because it enables guests to pre-book activities and dining effortlessly, enhancing overall convenience and empowering staff to focus on personalized service. Hoteliers note that it helps eliminate back-and-forth emails and minimizes booking errors, which is essential for streamlining operations.
Large
95%
(51)
#2
of 5
Eleanor is a top Concierge Software pick among large hotels on HotelTechReport due to its effective booking management system that reduces issues like double bookings and scheduling conflicts, allowing smooth operations for staff and enhancing guest experiences.
Rank
Hotel type
Popular alternatives
#2
of 5
Luxury Hotels
97%
(133)
Eleanor is a top Concierge Software pick among luxury hotels on HotelTechReport, noted for enabling guests to easily book activities and dining with real-time availability updates. Hoteliers appreciate that it eliminates the hassle of contacting staff for reservations, enhancing guest autonomy and satisfaction.
#2
of 3
Airport/Conference Hotels
96%
(91)
Eleanor is a top Concierge Software pick among conference hotels on HotelTechReport due to its ability to centralize booking management, allowing staff to handle reservations for activities like dining and spa treatments seamlessly from any mobile device. This real-time access not only improves guest convenience but also enhances operational efficiency.
#2
of 4
Bed & Breakfast & Inns
98%
(33)
Eleanor is a top Concierge Software pick among Bed-and-Breakfasts on HotelTechReport, praised for allowing guests to manage their entire itinerary in one app, which enhances convenience and boosts overall booking efficiency. This feature makes it easier for staff to handle reservations across dining, spa services, and activities.
Luxury Hotels
97%
(133)
#2
of 5
Eleanor is a top Concierge Software pick among luxury hotels on HotelTechReport, noted for enabling guests to easily book activities and dining with real-time availability updates. Hoteliers appreciate that it eliminates the hassle of contacting staff for reservations, enhancing guest autonomy and satisfaction.
Airport/Conference Hotels
96%
(91)
#2
of 3
Eleanor is a top Concierge Software pick among conference hotels on HotelTechReport due to its ability to centralize booking management, allowing staff to handle reservations for activities like dining and spa treatments seamlessly from any mobile device. This real-time access not only improves guest convenience but also enhances operational efficiency.
Bed & Breakfast & Inns
98%
(33)
#2
of 4
Eleanor is a top Concierge Software pick among Bed-and-Breakfasts on HotelTechReport, praised for allowing guests to manage their entire itinerary in one app, which enhances convenience and boosts overall booking efficiency. This feature makes it easier for staff to handle reservations across dining, spa services, and activities.
Rank
Region
Popular alternatives
#5
of 5
Europe
89%
(7)
alliants is a top Concierge Software pick among mid-sized hotels in Europe on HotelTechReport, praised for enabling staff to message guests and share tasks quickly, which enhances interaction and helps reduce payroll costs.
Europe
89%
(7)
#5
of 5
alliants is a top Concierge Software pick among mid-sized hotels in Europe on HotelTechReport, praised for enabling staff to message guests and share tasks quickly, which enhances interaction and helps reduce payroll costs.
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Flexkeeping Reviews Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping - Automation Suite is the #2 most trending product in the Concierge Software category (out of 41) and the #63 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Saved 66 hours and sees 450% ROI in one month with Flexkeeping
General Manager and Franchisee from 100 to 199 room Boutique in Brisbane (Australia)
Verified
5 days ago
We’re already seeing dividends on the investment. It’s well and truly paying itself back. Flexkeeping has been a game-changer for our 100-room property. The housekeeping module allows us to effortlessly assign and schedule rooms to clean, which has significantly boosted our team's efficiency. We also rely heavily on the hotel maintenance s...
Australia
Australia
General Manager and Franchisee
Large Hotel
10
How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping
Assistant General Manager from 500+ room Boutique in Oslo (Norway)
Verified
11 months ago
For the first time, every department is using the same system. Housekeeping, reception, maintenance, F&B, even events. Everyone is connected.
Norway
Norway
Assistant General Manager
X-Large Hotel
10
We automated 13,778 tasks in 3 Months With Flexkeeping
Director of Tech Hotel Openings & Systems from 200 to 499 room Boutique in Copenhagen (Denmark)
Verified
11 months ago
We automated 13,700 tasks, which gave back nearly 150 hours to our team to spend focusing on the guest experience.
Denmark
Denmark
Director of Tech Hotel Openings & Systems
Large Hotel
9
Implementing Flexkeeping during opening process
Project Manager Hotel Operations from 500+ room in Katwoude (Netherlands)
Verified
12 months ago
The implementation of Flexkeeping went really smooth and we are in close contact to make sure the newly renovated hotel runs smoothly with a new system. During a pre-opening process it is hard to start with a new operating system, but with good collaboration together with the Flexkeeping team we are making the utmost out of the app.
Netherlands
Netherlands
Project Manager Hotel Operations
X-Large Hotel
10
Very Good Experience
Operations Manager from 50-74 room Branded Hotel in (Iceland)
Verified
14 months ago
The app is very user friendly and it shows that it was done with people that worked in the area, what the hotels need for each situation making very reliable and user friendly. The customer support is also very good, being very fast the resolution or at least a feedback when the resolution is not possible immediately.
Iceland
Iceland
Operations Manager
Mid-Sized Hotel
10
Flexkeeping Sets the Standard!
Executive Housekeeping Manager from 50-74 room Extended Stay & Serviced Apartment in Adelaide (Australia)
Verified
2 years ago
All three of our properties, Miller, Franklin and Frome Apartments has taken its hospitality game to an entirely new level with Flexkeeping. This housekeeping software is nothing short of outstanding. From seamless task management to impeccable communication, Flexkeeping has transformed the way we operate. Gone are the days of manual assign...
Australia
Australia
Executive Housekeeping Manager
Mid-Sized Hotel
10
FLEXKEEPING ITS A GREAT¡
Supervisor Rooms Selina PERU from 75-99 room Boutique in Miraflores (Peru)
Verified
3 years ago
We optimize process and cost, We can to know all process Houeskeeping, Maintence and other for app. The information is fast and snapshop
Peru
Peru
Supervisor Rooms Selina PERU
Mid-Sized Hotel
10
Essential for Housekeeping & Maintenance
Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States)
Verified
3 years ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
United States
United States
Director
Small Hotel
10
Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from 500+ room Boutique in Rovinj (Croatia)
Verified
3 years ago
- Very good software solution, easy to use for all level employees, goo value for money
- Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company.
- Solved and covers and improved our entire internal communication
Croatia
Croatia
Manager Luxury Division
X-Large Hotel
9
Efficient and user friendly
Operations Manager from 25-49 room Boutique in London (United Kingdom)
Verified
4 years ago
Flexkeeping is great because it connects maintenance, housekeeping and reception on a single platform in order to ensure proper and easy management. Great for Head of Departments to measure service delivery efficiency.
United Kingdom
United Kingdom
Operations Manager
Small Hotel
- 1
- 2
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping supports hotels with bridging the gap between guest requests and operations. They can take for example upsells sold by Oaky and turn them into actionable tasks. This gives teams full visibility into responsibilities, timing, and ownership at every step so nothing slips through the cracks. Combined with automation through Mews, hotels gain a more efficient and effortless way to manage tasks across departments.
Showing all answers to: "What does this product or service do well?"
Flexkeeping supports hotels with bridging the gap between guest requests and operations. They can take for example upsells sold by Oaky and turn them into actionable tasks. This gives teams full visibility into responsibilities, timing, and ownership at every step so nothing slips through the cracks. Combined with automation through Mews, hotels gain a more efficient and effortless way to manage tasks across departments.
Flexkeeping keeps the operations team fully up to date by turning guest requests, like Oaky upsells, into clear tasks that won’t be overlooked. It gives staff straightforward instructions, reduces confusion, and helps ensure guests get exactly what they expect.
Flexkeeping does an excellent job automating day-to-day hotel operations across housekeeping, maintenance, and guest service. Tasks trigger instantly from live events — whether a room becomes clean, a guest requests something, or maintenance needs arise — and get routed to the right team without manual effort.
Flexkeeping unifies hotel operations with automation, best‑in‑class housekeeping, maintenance management, and staff collaboration. It streamlines room turns, routes and tracks tasks end‑to‑end, surfaces operational insights, and accelerates responses.
Flexkeeping centralizes day-to-day hotel operations—housekeeping, maintenance, front office, guest services—into one real-time task hub, so teams stop chasing updates across calls, emails, and chats. It excels at automation (housekeeping scheduling/room status, guest requests/room service/minibar, checklists & SOPs), and gives managers clear, actionable analytics to monitor KPIs and spot bottlenecks. Deep PMS and guest-tech integrations keep data flowing smoothly across systems, which makes adoption practical for multi-department use.
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping naturally fits into the day-to-day rhythm of hotel teams. Its workflows are straightforward, practical, and closely aligned with already existing operations. This ensures teams can get up and running quickly with minimal friction. On top of that, strong integrations (like with Oaky and Mews) enable upsells to flow directly into tasks, creating a connected and automated system.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping naturally fits into the day-to-day rhythm of hotel teams. Its workflows are straightforward, practical, and closely aligned with already existing operations. This ensures teams can get up and running quickly with minimal friction. On top of that, strong integrations (like with Oaky and Mews) enable upsells to flow directly into tasks, creating a connected and automated system.
Flexkeeping really shines in how simple it makes day-to-day hotel work. The tool feels natural for teams, so they pick it up quickly. What makes them especially strong is how well they connect with systems like Oaky and Mews. When everything talks to each other, upsells and guest requests move into the operation without anyone needing to chase things manually.
Flexkeeping stands out because it blends intelligent automation with strong team-enablement features. Its AI-supported collaboration tools help multicultural, multilingual teams communicate easily, while its forecasting, analytics, and performance dashboards give management clear visibility into operational health and profitability.
Automation-first ops with a multilingual AI assistant; industry‑first Automated Services to scale personalized workflows; one platform covering housekeeping, maintenance, collaboration and QA; strong configurability and analytics that surface cost drivers; rapid onboarding and time‑to‑value. With seamless integration to Mews products and our automated services - this makes personalization at scale possible
Two standouts: (1) Automated Services, which turns PMS data into service tasks to personalize stays at scale—an “industry-first” angle on automation, and (2) Flexie AI, which creates tasks by voice in any language to speed dispatch and reduce friction for multilingual teams. Combined with fast, low-lift PMS integrations (and published impact metrics like fewer guest complaints, fewer phone calls, and hours saved) plus large-scale case studies (e.g., Palace Resorts automating ~1M room-service deliveries/year), Flexkeeping leans harder into measurable, cross-department automation than typical housekeeping/task tools.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are looking to streamline your operations and ensure that guest requests and upsells are handled effortlessly. Flexkeeping is a solid choice for hotels that want to deliver a more seamless experience for both staff and guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are looking to streamline your operations and ensure that guest requests and upsells are handled effortlessly. Flexkeeping is a solid choice for hotels that want to deliver a more seamless experience for both staff and guests.
Go with Flexkeeping if you want your team to stay aligned and tasks to be handled reliably. It’s a great choice for hotels that want smoother operations and happier guests without adding extra work for staff.
To get the most out of Flexkeeping, lean into its automation from day one. The platform is strongest when it’s configured to mirror your real processes, allowing its intelligent routing and performance insights to work at full capacity. Once set up, you’ll see smoother team coordination, fewer missed tasks, and a clearer view of where your hotel can gain efficiency and profitability.
Run a focused 30‑day pilot: translate your existing SOPs into workflows and checklists, set 2–3 clear KPIs (e.g., room turnaround time, first‑time‑fix rate, response SLAs), and iterate weekly with supervisors and maintenance.
Map out your cross-department workflows before implementation—not just housekeeping, but also guest services, F&B, and maintenance. The platform shines when it replaces fragmented communication across teams with automated, trackable tasks, so the more processes you align in advance, the faster you’ll see measurable gains like fewer guest complaints, reduced call volume, and improved staff productivity. In other words, don’t just think of it as a housekeeping app—treat it as the backbone of your hotel’s daily operations.
+ 9
recommend
Recommended by
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Co-Founder
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@
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marko racic
CEO
@
Unlimited communication d.o.o.
Thibault Gence
Partnerships Manager
@
apaleo GmbH
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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0.0
Ease of Use
0.0/5
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0.0/5
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0.0/5
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0.0/5
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