Flexkeeping (Guest Service)

4.9 (20 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Blanche, Yumiko, Damir + 10 more experts recommend Flexkeeping

Read Recommendations
Product Banner

Flexkeeping (Guest Service)

4.9 (20 REVIEWS)

Unranked in Concierge Software

Connects all your departments to manage guest requests with ease.

User avatar image User avatar image User avatar image

Ratings Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Guest Service) is the #3 most trending product in the Concierge Software category (out of 31) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Flexkeeping (Guest Service)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Create, assign, prioritize, and monitor individual or communal tasks to ensure completion. Record, track, locate, and manage everything lost & found on your property to guarantee its safe return.

View website

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Pricing

Pricing Available By Request

Flexkeeping has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

7

Success Stories

11

References

35

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

12 | Small (10-24 room)

50 | Medium (25-74 room)

58 | Large (75-199 room)

56 | X-Large (200+ room)

Country

51 | Croatia

38 | Slovenia

17 | United Kingdom

15 | Australia

10 | United States of America

8 | Serbia

6 | Germany

5 | Austria

5 | Spain

4 | Costa Rica

4 | Italy

3 | Mexico

3 | Colombia

3 | Bulgaria

3 | Brazil

3 | Peru

2 | Argentina

1 | Belize

1 | Hungary

1 | Netherlands Antilles

1 | Panama

1 | Belgium

1 | Czech Republic

1 | Netherlands

1 | South Africa

1 | Singapore

Type

48 | Resorts

45 | Luxury Hotels

29 | City Center Hotels

27 | Branded Hotels

23 | Boutiques

19 | Hostels

15 | Bed & Breakfast & Inns

13 | Extended Stay & Serviced Apartments

11 | RV Parks & Campgrounds

8 | Limited Service & Budget Hotels

5 | Motels

4 | Airport/Conference Hotels

3 | Casinos

2 | Vacation Rentals & Villas

Region

141 | Europe

16 | South America

15 | Oceania

13 | North America

2 | Central America

1 | Asia Pacific

1 | Africa

Category

180 | Housekeeping Software

114 | Hotel Maintenance Software

63 | Staff Collaboration Tools

29 | Mobile Ordering & Room Service

20 | Concierge Software

19 | Guest Surveys & Feedback

More Products by Flexkeeping

https://ucarecdn.com/cb11766b-5a17-4675-ae8f-612f8682ee6f/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/9b205d78-e2c3-4dd8-b457-d2b1bca29c71/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/196a09ed-2641-426d-a531-c6ae31ab3c36/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/511d2c67-0a04-4a82-a7b9-578e99febc9f/
https://ucarecdn.com/83fc9846-9eec-4bac-8f56-206be685766a/
https://ucarecdn.com/301c404e-d146-4783-bed5-6144603e1623/

Hotelier Rating

Excellent
179
Very Good
7
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (12)
  • Medium (50)
  • Large (58)
  • X-Large (56)

Country

  • Croatia
    Croatia
    (51)
  • Slovenia
    Slovenia
    (38)
  • United Kingdom
    United Kingdom
    (17)
  • Australia
    Australia
    (15)
  • United States of America
    United States of America
    (10)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (6)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Italy
    Italy
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Brazil
    Brazil
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Belize
    Belize
    (1)
  • Hungary
    Hungary
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Panama
    Panama
    (1)
  • Belgium
    Belgium
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (141)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (15)
  • South America
    South America
    (16)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

FLEXKEEPING ITS A GREAT¡

Supervisor Rooms Selina PERU from 100 to 199 room Branded Hotel in Mira (Peru)

Verified
2 months ago
We optimize process and cost, We can to know all process Houeskeeping, Maintence and other for app. The information is fast and snapshop
Country Peru
Supervisor Rooms Selina PERU
Large Hotel
10

Essential for Housekeeping & Maintenance

Director from 1 to 4 room in Vermont (Australia)

Verified
2 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country Australia
Director
X-Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
10

Excellent Experience with Flexkeeping, very flexible and willing to adjust

Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)

Verified
2 months ago
- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company. - Solved and covers and improved our entire internal communication
Country Croatia
Manager Luxury Division
X-Large Hotel
9

Efficient and user friendly

Operations Manager from 50-74 room RV Parks & Campground in (United Kingdom)

Verified
14 months ago
Flexkeeping is great because it connects maintenance, housekeeping and reception on a single platform in order to ensure proper and easy management. Great for Head of Departments to measure service delivery efficiency.
Country United Kingdom
Operations Manager
Medium Hotel
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
15 months ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Country United Kingdom
Senior Sales Manager
Large Hotel
10

An application that understands the hotel operations.

Hotel Manager from 200 to 499 room Casino in (Slovenia)

Verified
15 months ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes. It is clear that the app arose from knowledge of hotel operations and not theory. The...
Country Slovenia
Hotel Manager
X-Large Hotel
10

All is really confortable to handle

Managment from 10 to 24 room in Puerto Malabrigo (Peru)

Verified
2 years ago
All turns really sistematic and eficient, converts all your workers more productive, the reports are very useful to handle people
Country Peru
Managment
Small Hotel
10

Flex Hospitality

Deputy Head of Business Support from 500+ room Luxury Hotel in Rovinj (Croatia)

Verified
2 years ago
- faster collaboration between departments - all are informed about new situations (new task, new maintance task, new arrival,..) in time - most of tasks can be prepare in advance - there is no need of spending 90% of work day on phone for calling colleague from other department to check put what is done and what is need to be done
Country Croatia
Deputy Head of Business Support
X-Large Hotel
10

Cannot live without Flexkeeping

Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in (Slovenia)

Verified
2 years ago
Flexkeeping has become a tool without we cannot live. The benefits in terms of internal communication are amazing. No more phone calls to same people over and over again, but one simple easy to use app where you have an oversight about everything.
Country Slovenia
Front Office Manager
Large Hotel
10

Simple and responsive

Hotel Concierge from 100 to 199 room Bed & Breakfast & Inn in (Slovenia)

Verified
2 years ago
Very easy to manage. The team from flexkeeping is super responsive and always eager to help. The features which they provide are custom made for better individual experience.
Country Slovenia
Hotel Concierge
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Increased Efficiency and Productivity: FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.

Question:

What differentiates this product or service from the competition?

Answer:

Enhanced Guest Satisfaction: With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optimized Resource Management: FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 10 recommend
Recommended by
RecommendationAvatar
Blanche de Saint jacob Head of Sales @ Bowo
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Damir Knezevic @ Hoteza
RecommendationAvatar
Elizabeth Lewis Senior Partner Marketing Manager @ Mews
RecommendationAvatar
Jonas Melzer Business Development Director DACH @ RMS Cloud
RecommendationAvatar
Blanche de Saint jacob Head of Sales @ Bowo
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Damir Knezevic @ Hoteza
RecommendationAvatar
Elizabeth Lewis Senior Partner Marketing Manager @ Mews
RecommendationAvatar
Jonas Melzer Business Development Director DACH @ RMS Cloud
RecommendationAvatar
Karina Zaynagabdinova Customer Experience Manager @ Hoteza
RecommendationAvatar
Tatjana Radjenovic GM @ Montora/Hotel Vissi d'Arte
RecommendationAvatar
Thibault Gence Partnerships Manager @ apaleo GmbH
RecommendationAvatar
Sandra Holland Marketing Manager @ Benbria
RecommendationAvatar
Matt Joyce Head of Business Relationships @ RMS Cloud
RecommendationAvatar
marko racic CEO @ Unlimited communication d.o.o.
RecommendationAvatar
Nikita Johnston Marketing Manager @ HiRUM
RecommendationAvatar
Nadia Petropoulou Partnerships Manager @ Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Cloudbeds
Cloudbeds

90% recommended by 1560 hotels

Channel Managers
+3 more
RoomRaccoon
RoomRaccoon

97% recommended by 529 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

91% recommended by 510 hotels

Property Management Systems
Mews
Mews

91% recommended by 464 hotels

Property Management Systems
RMS
RMS

86% recommended by 329 hotels

Hotel Management Software
Amadeus

This integration hasn’t been verified by Amadeus yet.

Amadeus

83% recommended by 154 hotels

Property Management Systems
InnQuest
InnQuest

85% recommended by 110 hotels

Hotel Management Software
Hoteza
Hoteza

99% recommended by 28 hotels

Hospitality TV
Planet
Planet

80% recommended by 102 hotels

Property Management Systems
RoomKey PMS
RoomKey PMS

94% recommended by 49 hotels

Property Management Systems

Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

98%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .