Compare BrandWatch vs Guest Feedback (by Customer Alliance) vs GuestService - Surveys

Compare BrandWatch vs Guest Feedback (by Customer Alliance) vs GuestService - Surveys

Social Media vendor comparison between BrandWatch vs Guest Feedback (by Customer Alliance) vs GuestService - Surveys. Find out which Social Media is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Ratings Summary

HT Score

BrandWatch

unranked

Guest Feedback (by Customer Alliance)

86

GuestService - Surveys

unranked

Popularity

BrandWatch

0 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

GuestService - Surveys

3 verified reviews

Likelihood to Recommend

BrandWatch

0%

Guest Feedback (by Customer Alliance)

94%

GuestService - Surveys

100%

Ease of Use

BrandWatch

0

Guest Feedback (by Customer Alliance)

4.7

GuestService - Surveys

5

ROI

BrandWatch

0

Guest Feedback (by Customer Alliance)

4.4

GuestService - Surveys

5

Implementation

BrandWatch

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

GuestService - Surveys

Not enough data available

Customer Support

BrandWatch

0

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

BrandWatch

Guest Feedback (by Customer Alliance)

GuestService - Surveys

Features

BrandWatch

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

BrandWatch

BrandWatch

vs.

Customer Alliance

Customer Alliance

vs.

Guest Service

Guest Service

Take recommendations quiz

Customers

Top 3 Segments

BrandWatch

Resorts - 0%

Motels - 0%

Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

-

-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

BrandWatch has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

BrandWatch

Pricing Available By Request

BrandWatch has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

BrandWatch

BrandWatch

vs.

Customer Alliance

Customer Alliance

vs.

Guest Service

Guest Service

1-click quote request

What Customers Are Saying

Most Recent Review

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

GuestService - Surveys

Reception team

Front Office from (Turkey)

Most Positive Review

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Most Critical

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

References

-

-

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

BrandWatch doesn't have any screenshots

Integrations

BrandWatch

BrandWatch doesn't have any integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

View all integrations (47)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Recent Company Updates

-

-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Recent Articles

BrandWatch

BrandWatch doesn’t have any recent articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

GuestService - Surveys

Guest Service doesn’t have any recent articles