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CiHMS vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 490 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
CiHMS shines when it comes to operational efficiency — especially for Resorts properties (0.0/5) , with exclusive features like Spa & Wellness Module and EPoS.
Stayntouch shines when it comes to user-friendly interface — especially for brand properties (4.9/5) , with exclusive features like Tablet/Kiosk Check-in and Lobby Kiosk.
How Does CiHMS Compare to Stayntouch?
Side-by-side ratings based on 490 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | From $800/mo |
| Verified Reviews | 120 | 370 |
What Are the Pros and Cons of CiHMS vs Stayntouch?
After analyzing 490 verified reviews, CiHMS users most value its operational efficiency, advanced reporting, task and resource management, while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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Operational Efficiency
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User-Friendly Interface
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Advanced Reporting
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Integration and Onboarding
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Task and Resource Management
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System Performance and Reliability
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Cloud-Based Accessibility
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Reservation Management
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Advanced Reporting
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Reporting and Analytics
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User Training and Onboarding
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Room Management and Housekeeping
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Mobile Functionality
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Reservation Management
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CiHMS vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #45 8 reviews | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | #20 31 reviews | #5 208 reviews |
| Large (75-199 rooms) ▾ | #4 43 reviews | #7 29 reviews |
| X-Large (200+ rooms) ▾ | #4 31 reviews | #2 58 reviews |
By Property Type
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| Boutique ▾ | #15 65 reviews | #6 220 reviews |
| Luxury ▾ | #10 83 reviews | #6 180 reviews |
| Branded / Chain ▾ | #15 40 reviews | #3 152 reviews |
| Extended Stay ▾ | #17 15 reviews | #14 17 reviews |
By Region
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| North America ▾ | #65 0 reviews | #4 262 reviews |
| Europe ▾ | #58 2 reviews | #12 64 reviews |
| Asia Pacific ▾ | #6 117 reviews | #21 3 reviews |
| Middle East | #24 1 reviews | — |
The Decision
Choosing the right property management system (PMS) is crucial for your hotel's efficiency, guest experience, and revenue. Both CiHMS by CiHMS and Stayntouch by Stayntouch aim to streamline operations, but they address different hotel needs and operational scales. While CiHMS offers a comprehensive management platform with deep customization, Stayntouch emphasizes ease of use, mobile functionality, and extensive integrations. How do they compare across key hotel management aspects?
Is CiHMS or Stayntouch Better for Hotels?
Both products solve core PMS challenges—reservation management, guest communication, and operational oversight—but they diverge in focus. CiHMS’s strength lies in detailed customization, advanced reporting, and multi-channel integration, making it attractive for larger, complex hotels or resorts. Conversely, Stayntouch prioritizes user-friendliness, mobile capabilities, and rapid onboarding, ideal for properties seeking quick deployment and seamless staff adoption.
Stayntouch has more recent reviews (26 in the last 6 months versus none for CiHMS), giving it a more current pulse on customer satisfaction and evolving features. Which product aligns better with your hotel’s particular operational complexity and growth trajectory?
CiHMS vs Stayntouch: Which Should Your Hotel Choose?
If your hotel needs a highly customizable system capable of managing large portfolios with complex revenue strategies, CiHMS is the better fit. Its robust reporting, multi-channel reservations, and added modules like Spa & Wellness or EPoS suit resorts and large chains.
If simplicity, rapid onboarding, mobile check-in, and extensive third-party integrations are priorities, then Stayntouch is your best option. It’s especially suitable for boutique hotels, independent properties, or hotels prioritizing guest digital engagement and staff mobility.
In essence, choose CiHMS for tailored management and deep control. Opt for Stayntouch if quick deployment, mobile tools, and scalability matter most for your operation.
Is CiHMS or Stayntouch Easier to Use?
User ratings favor CiHMS slightly with a 4.9/5 ease-of-use score, compared to Stayntouch’s 4.7/5. CiHMS’s interface is praised for its intuitiveness and stability, while Stayntouch’s design is lauded for its friendliness, especially for staff new to PMS software.
However, CiHMS’s onboarding experience scores slightly higher at 4.84/5 versus Stayntouch’s 4.58/5, reflecting a more structured training process. Both systems are user-centric, but CiHMS’s lean UI and straightforward navigation give it a slight edge.
Edge: CiHMS
Which Has Better Features: CiHMS or Stayntouch?
CiHMS offers 3 unique features—Spa & Wellness Module, EPoS, and Gift Vouchers—that cater to specific hotel services. Stayntouch, with 19 exclusive features, provides extensive functionalities like Tablet/Kiosk Check-in, Guest App, Online Check-in/Checkout, Transactional Emails, and integrated Payment Processing.
While CiHMS’s features enhance operational complexity and service diversity, Stayntouch’s broader feature set supports guest engagement, contactless experiences, and staff mobility. The sheer number of features in Stayntouch makes it more versatile for modern hotels.
Edge: Stayntouch
Which Has Better Customer Support: CiHMS or Stayntouch?
Customer support ratings favor CiHMS at 4.92/5, with reviewers emphasizing professional, prompt assistance and effective onboarding. Users describe the support team as responsive and capable of resolving issues quickly, which is critical during busy periods.
Stayntouch scores 4.68/5; users appreciate friendly, helpful support but note occasional delays during rapid growth phases. Given the recent review activity and high satisfaction, CiHMS’s support network is more robust.
Edge: CiHMS
Which Has More Integrations: CiHMS or Stayntouch?
Stayntouch leads significantly with 188 verified integrations, including popular third-party tools like RoomPriceGenie, STAAH, and others. It also offers unlimited interfaces and open APIs, making it highly adaptable.
CiHMS offers only 3 verified partners, including SiteMinder and DerbySoft, with a few exclusive integrations like Easyway. For hotels needing extensive third-party connectivity, Stayntouch’s ecosystem is the clear winner.
Edge: Stayntouch
Which Do Hoteliers Rate Higher: CiHMS or Stayntouch?
Stayntouch’s overall rating of 4.56/5 is supported by 317 reviews, with recent feedback highlighting its ease of use, mobile capabilities, and flexibility. Hoteliers in North America and Europe particularly favor it, often citing faster onboarding and better guest experience features.
CiHMS’s rating is 0/5 based on 101 reviews, mostly older, with some appreciation for its advanced features but limited recent feedback. Its niche appeal is evident, but Stayntouch’s higher ratings and recent reviews give it a stronger reputation among current users.
Edge: Stayntouch
How Much Do CiHMS and Stayntouch Cost?
CiHMS’s pricing starts at $900 per month, with no free trial or freemium option, indicating a higher entry cost. Stayntouch’s base price is slightly lower at $800 per month, also without a free trial, making it financially accessible.
Both systems charge monthly fees without implementation fees, but the cost difference is minimal. The decision should focus on features and scalability rather than price alone.
What Type of Hotel Should Use CiHMS?
- Hotels that operate multiple revenue channels and need customization, such as resorts, large city hotels, or properties with complex rate plans.
- Teams that require advanced reporting and detailed operational control.
- Hotels seeking modules like Spa & Wellness or EPoS for integrated services.
- Properties that value deep customization and multi-channel distribution management.
Not ideal if your hotel is small, highly mobile, or prioritizes rapid deployment without extensive customization.
What Type of Hotel Should Use Stayntouch?
- Boutique hotels, independents, or properties emphasizing guest digital engagement.
- Hotels seeking quick onboarding with minimal training.
- Multi-property chains needing centralized management.
- Hotels prioritizing mobile check-in, contactless solutions, and extensive integrations.
- Properties that want to scale seamlessly with cloud-based tools.
Not ideal if your hotel relies heavily on in-depth custom features unavailable in Stayntouch or requires extensive on-premise solutions.
Stayntouch vs CiHMS: The Bottom Line for Hotels
The core difference is in scope: CiHMS offers a deeply customizable, feature-rich platform suited to large, complex operations. Stayntouch emphasizes ease of use, flexible integrations, and mobile friendliness, making it ideal for hotels looking for quick results and guest-centric features.
Choose CiHMS if your hotel needs a tailored management system capable of handling complex portfolios and detailed reporting. Opt for Stayntouch if you prioritize mobility, fast onboarding, and extensive third-party integrations for a modern, scalable operation.
In conclusion, for hotels with large operations, complex needs, and a focus on customization, CiHMS is the more suitable choice. For properties seeking simplicity, speed, and guest engagement, Stayntouch offers a compelling, user-friendly solution.
How Much Do CiHMS and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $800/mo |
Which Features Does CiHMS Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, CiHMS and Stayntouch share 30 features. Here are the key differences — features one has that the other lacks.
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| EPoS | ||
| Gift Vouchers | ||
| Guest App | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
| Online Check-in | ||
| Online Checkout | ||
| Spa & Wellness Module | ||
| Tablet/Kiosk Check-in |
Showing top differences. 10 more features differ between these products.
Real-World Results: CiHMS vs Stayntouch by Business Goal
We analyzed 7 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"CiHMS was able to fulfill the needs of loyalty management of The Hanoi Club & Residences. The team has perfectly adapted and customized CiHMS to match the specific needs with a 24/..."
No published case study for this goal yet.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
"I was impressed by CiHMS's capability to integrate all our properties into one cohesive system," said Mr. Nam Le, General Manager of Cityhouse. "The user-friendly interface and rob..."
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
CiHMS vs Stayntouch: The Bottom Line
What hoteliers love
CIHMS significantly enhances operational efficiency by automating tasks and ensuring streamlined communication across departments. This improvement re... CIHMS significantly enhances operational efficiency by automating tasks and ensuring streamlined communication across departments. This improvement reduces manual errors and saves time, which is especially crucial during busy periods.
Users appreciate the comprehensive reporting capabilities of CIHMS, which enable in-depth analysis of performance, revenue, and occupancy. However, ma... Users appreciate the comprehensive reporting capabilities of CIHMS, which enable in-depth analysis of performance, revenue, and occupancy. However, many users seek further customization to tailor reports to specific needs.
The software is praised for its task assignment features, supporting independent management by staff like housekeeping. This functionality streamlines... The software is praised for its task assignment features, supporting independent management by staff like housekeeping. This functionality streamlines operations and enhances productivity across departments.
Where hoteliers push back
Users appreciate the comprehensive reporting capabilities of CIHMS, which enable in-depth analysis of performance, revenue, and occupancy. However, ma... Users appreciate the comprehensive reporting capabilities of CIHMS, which enable in-depth analysis of performance, revenue, and occupancy. However, many users seek further customization to tailor reports to specific needs.
While CIHMS is user-friendly, initial training and onboarding can be complex due to the system's breadth of features. Users suggest more comprehensive... While CIHMS is user-friendly, initial training and onboarding can be complex due to the system's breadth of features. Users suggest more comprehensive training resources and detailed guides.
Ranks higher for
Unique capabilities
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About CiHMS vs Stayntouch
Can CiHMS replace Stayntouch?
It depends on your requirements. CiHMS and Stayntouch share many core Property Management Systems features, but each has unique capabilities. CiHMS offers 3 verified integration partners, while Stayntouch offers 187. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. CiHMS leads in ease of use at 4.9/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do CiHMS or Stayntouch offer a free plan?
CiHMS: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank CiHMS and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. CiHMS has an HT Score of 81 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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