The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 374 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Clarity Hospitality Software shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
Side-by-side ratings based on 374 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 374 |
After analyzing 374 verified reviews, Clarity Hospitality Software users most value its , while Stayntouch users highlight smooth transition and training, user experience and interface, housekeeping and operational efficiency. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Smooth Transition and Training
▾
|
|
|
+
User Experience and Interface
▾
|
|
|
+
Housekeeping and Operational Efficiency
▾
|
|
|
+
Reservation and Rate Management
▾
|
|
| Cons | |
|
−
Reports and Analytics
▾
|
|
|
−
Limited Group and Invoice Management
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
Choosing between Clarity Hospitality Software and Stayntouch hinges on your hotel's specific needs and operational priorities. Both are designed to streamline hotel management, but their core strengths and customer bases differ significantly. Clarity offers a basic, no-frills PMS, while Stayntouch provides a feature-rich, cloud-based system with extensive integrations. Given the current review data and market presence, which product truly stands out as the better fit for your property?
Clarity Hospitality Software aims to deliver reliable hotel management with core operational functions, focusing on simple, connected workflows. Stayntouch, on the other hand, is a comprehensive cloud PMS boasting nearly 200 integrations, advanced features, and a user-friendly mobile interface.
Clarity's reviews are scarce, with no recent or detailed feedback, suggesting limited market engagement or recent updates. Conversely, Stayntouch has over 300 reviews, with a high overall rating of 4.56/5, and recent reviews from the last six months further confirming its relevance and user satisfaction. The lack of recent Clarity reviews means it offers less insight into current user experiences.
If your hotel relies on a flexible, scalable system with a large user community and ongoing support, Stayntouch is clearly the more proven option. How does your team weigh simplicity against feature depth when choosing a PMS?
If your hotel needs a flexible, mobile-friendly system with robust integrations, stay with Stayntouch. It suits mid to large properties, especially those requiring multi-property management, advanced revenue tools, and contactless check-in features.
If your hotel prefers a straightforward, potentially lower-cost solution without extensive third-party integrations, Clarity might appeal—though its sparse recent reviews cast doubt on ongoing development or support. When considering scalability and vendor support, Stayntouch’s proven track record makes it the safer choice for most hotels aiming to grow.
For boutique hotels, large resorts, or properties prioritizing guest experience and technology integrations, Stayntouch is the clear winner. For small, independent properties seeking basic management, Clarity might suffice—if it remains actively supported.
Stayntouch has a high ease-of-use rating of 4.7/5, with many reviews highlighting its intuitive interface and fast onboarding. Users appreciate its mobile app, which simplifies guest interactions and operational tasks, and mention that staff adopt it quickly.
Clarity’s ratings are unavailable, but the absence of recent reviews suggests limited feedback on usability or ongoing updates. Given the detailed positive comments about Stayntouch’s user experience and quick training times, it’s safe to say it offers a significantly easier system for your team.
Edge: Stayntouch.
Stayntouch boasts 49 unique features, including a revenue management module, group handling, online check-in, digital registration, mobile housekeeping, and integrated payment options—features Clarity lacks entirely. Its feature set caters to modern, multi-property hotels seeking automation and contactless solutions.
Clarity’s simple platform covers core PMS functions but does not offer the extensive capabilities of Stayntouch. If comprehensive features like online booking, guest messaging, and advanced revenue tools matter to your hotel, Stayntouch provides a decisive edge.
Edge: Stayntouch.
Stayntouch’s support ratings are high at 4.68/5, with reviews praising their onboarding, responsive technical support, and ongoing assistance. Users describe their support team as “friendly,” “thorough,” and “easy to work with,” facilitating smooth transitions and ongoing operations.
Clarity’s support data is unavailable, but the lack of recent reviews raises questions about its current support quality and market presence. Given Stayntouch’s strong customer support reputation backed by recent feedback, it clearly leads.
Edge: Stayntouch.
Stayntouch integrates with 188 verified partners, including major systems like RoomPriceGenie, STAAH, and various ancillary providers, making it ideal for hotels wanting a connected, multi-system environment. Clarity’s integration count is zero, indicating either limited connectivity or a lack of active partner support.
For hotels that depend on a broad array of third-party systems, Stayntouch’s extensive integrations are a significant advantage. Clarity’s limited or non-existent integration options make it less suitable for larger or tech-savvy properties.
Edge: Stayntouch.
Stayntouch’s overall rating is a high 4.56/5, with recent reviews emphasizing its ease of use, support, and feature set. It is especially favored by boutique hotels (4.93/5) and independent properties (4.90/5), indicating strong acceptance among small, mid-sized, and luxury hotels.
Clarity’s ratings are not available, and its review count is zero, suggesting no recent or active user feedback. Based on current data, Stayntouch clearly has the higher and more reliable rating.
Edge: Stayntouch.
Clarity’s pricing details are unavailable, implying it may not follow a transparent, modern pricing model or might be customized. Stayntouch charges a flat monthly fee of $800 per property, with no mention of implementation or setup fees.
The transparent pricing of Stayntouch makes budgeting easier, especially considering its extensive feature set. Clarity’s unknown costs make it a less predictable choice for your hotel’s financial planning.
Not ideal if your hotel is growing, requires multi-property management, or wants advanced automation features.
Not ideal if your hotel is very small, budget-constrained, or prefers a basic, on-premises system with minimal integrations.
The core difference lies in feature completeness and market presence. Stayntouch is a full-featured cloud PMS with extensive integrations, proven support, and high user ratings, making it suitable for most hotels aiming to improve efficiency and guest experience.
Choose Clarity only if your hotel needs a basic management system, has minimal integration requirements, and seeks a potentially lower-cost, straightforward solution. Its limited recent reviews and feature set make it less appealing for hotels planning to scale or leverage technology for competitive advantage.
In summary, for hotels prioritizing modern features, ease of use, and support, Stayntouch is the clear choice. If simplicity and cost matter most, Clarity might suffice—but with notable caveats about ongoing support and market confidence.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | — | From $800/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
|
|
|---|---|---|
|
▾
Accounting & Finance
|
|
|
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
|
▾
Marketing & Ecommerce
|
|
|
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Administration & Configuration
|
|
|
| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
|
▾
Customer Management
|
|
|
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Front Office
|
|
|
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
|
▾
Groups Management
|
|
|
| Group functionality | ||
| Automated Space Optimization | ||
|
▾
Guest Experience
|
|
|
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
|
▾
Housekeeping
|
|
|
| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
|
▾
Payments
|
|
|
| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
|
▾
Reservations Management
|
|
|
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Revenue Management
|
|
|
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
|
▾
Taxes & Compliance
|
|
|
| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
|
▾
Support & Training
|
|
|
| Online 24/7 support | ||
|
▾
Food & Beverage
|
|
|
| EPoS | ||
|
▾
Spa
|
|
|
| Spa & Wellness Module |
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
What hoteliers love
Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistent... Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistently mentioned for their support and comprehensive guidance. Many reviews highlight the ease of moving from previous systems, an aspect noted particularly for its stress-reduction during onboarding.
The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for st... The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for staff with varying technical proficiencies. This contributes significantly to positive front-desk and operational performances.
The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This... The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This boosts operational efficiency by providing real-time updates that enhance day-to-day workflow.
Where hoteliers push back
While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in... While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in terms of report customizability and clarity. Challenges in generating detailed reports have been a noted setback for some users.
Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. I... Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. Issues with shifting client accounts and historical data access suggest there's room for feature expansion.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Clarity Hospitality Software and Stayntouch share many core Property Management Systems features, but each has unique capabilities. Clarity Hospitality Software offers 0 verified integration partners, while Stayntouch offers 195. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Clarity Hospitality Software: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Clarity Hospitality Software has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property