Cloudbeds PMS vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and NewBook hinges on your hotel’s operational needs and growth ambitions. Cloudbeds offers a broad, integrated platform with extensive features and a global presence, while NewBook provides a streamlined, user-friendly system suited for straightforward management. Both address core property management tasks but diverge significantly in scale, complexity, and ecosystem maturity. Which system aligns better with your hotel’s strategic priorities?

Cloudbeds stands out with its comprehensive ecosystem, robust integrations, and large user base, especially among boutique hotels and hostels. NewBook, with its recent reviews and high support ratings, appeals to smaller properties seeking simplicity and ease. Are you ready to weigh scalability against ease of use?

Is Cloudbeds or NewBook Better for Hotels?

Both Cloudbeds and NewBook aim to simplify hotel management by centralizing operations, reservations, and communications. Cloudbeds’ platform covers more ground with features like advanced revenue management, extensive integrations, and automation tools, making it ideal for growing or multi-property venues. Conversely, NewBook emphasizes straightforward workflows, intuitive design, and dedicated support, perfect for small hotels or properties prioritizing ease.

Cloudbeds’ recent review count of 1,071 with 81 in the last six months, and an NPS of 8.94/10, give it a stronger voice backed by recent customer experiences. NewBook’s 16 reviews with an NPS of 9.63/10 highlight its support quality but lack the volume for broad confidence. Which of these strengths aligns more with your current needs?

Cloudbeds vs NewBook: Which Should Your Hotel Choose?

If your hotel needs a scalable, multi-property management system with extensive integrations, Cloudbeds is the clear choice. Its 37 exclusive features, including analytics dashboards, inventory management, and online check-in, support complex operations and growth. If your priority is a simple, easy-to-adopt PMS with solid support, NewBook’s three unique features—guest CRM, profiles, and on-premise management—may suffice.

For hotels with ambitions to expand or integrate with a broad partner network, Cloudbeds’ 190 verified partners and global presence make it the superior option. Smaller properties focusing on simplicity and dedicated support should lean toward NewBook. Your hotel’s complexity and growth plans should guide this choice.

Is Cloudbeds or NewBook Easier to Use?

Cloudbeds’ ease of use is highly rated at 4.61/5, with onboarding feedback praising its intuitive interface. Its mobile app and cloud-based accessibility facilitate remote management, though some users cite occasional speed issues during peak times. NewBook’s score of 4.69/5, combined with a recent review praising its “easy to use” nature and dedicated support, underscores its user-friendly design. Its onboarding support is notably high at 4.77/5, with users feeling confident quickly.

Edge: NewBook.

Which Has Better Features: Cloudbeds or NewBook?

Cloudbeds boasts 37 features exclusive to its platform, including a robust PMS connectivity, analytics dashboards, inventory management, real-time integrations, online check-in, automated reminders, and EPoS. These features support complex operations, automation, and revenue management, making it suitable for larger or multi-property businesses.

NewBook offers only 3 features unique to its platform—guest CRM, profiles, and on-premise management—focusing on core property management and guest data. While more streamlined, it lacks the extensive automation and advanced tools Cloudbeds offers. Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or NewBook?

Customer support ratings favor NewBook’s perfect 5/5 score, with reviews highlighting prompt, knowledgeable assistance and dedicated support staff. Customers appreciate its “support desk is so dedicated and creative,” helping them maximize platform use, and note that support is a key reason they recommend NewBook.

Cloudbeds scores 4.41/5, with positive comments on responsiveness but some recent reviews mentioning room for improvement during peak times. While generally supportive, Cloudbeds’ support may not match NewBook’s personalized attention. Edge: NewBook.

Which Has More Integrations: Cloudbeds or NewBook?

Cloudbeds’ integration count of 190 verified partners significantly exceeds NewBook’s 16, with shared partners like GuestRevu, SiteMinder, Tripadvisor, and PriceLabs. Cloudbeds’ extensive marketplace allows for flexible, scalable integrations, supporting complex distribution and revenue strategies.

NewBook’s limited partner network focuses on specific integrations like Vingcard and ChargeAutomation, with fewer options for third-party tools. If ecosystem breadth is critical, Cloudbeds has the edge.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or NewBook?

Cloudbeds’ 4.63/5 overall rating and recent review activity indicate strong, consistent user satisfaction, especially among boutique hotels and hostels. Its 81 reviews in the last six months reinforce its current relevance and credibility.

NewBook’s 4.75/5 rating, with only 16 reviews, reflects high satisfaction but with less data to confirm extensive performance across segments. Its recent support ratings and niche features attract small property owners prioritizing service.

Edge: Cloudbeds.

How Much Do Cloudbeds and NewBook Cost?

Cloudbeds’ pricing starts at $600/month, with no free tier or trial, positioning it as a premium solution suitable for larger or growing properties. NewBook charges a starting fee of $1,000, also without a trial, generally targeting small to medium properties seeking affordability.

Neither platform publishes detailed tiered pricing, so your choice depends on the budget and scale of your hotel. Cloudbeds’ higher starting cost is justified by its broader feature set.

What Type of Hotel Should Use Cloudbeds?

• Hotels that plan to expand or operate multiple properties.
• Hotels seeking extensive automation and integrations.
• Properties that need advanced revenue management and analytics.
• Teams that want a unified platform for operations, distribution, and guest experience.

Not ideal if your hotel is very small, or if you prioritize simplicity over automation, as Cloudbeds’ setup can be complex initially.

What Type of Hotel Should Use NewBook?

• Small hotels or boutique properties seeking a straightforward, easy-to-learn PMS.
• Hotels prioritizing dedicated support and personalized assistance.
• Property managers who want a centralized system without extensive integrations.
• Hotels with a focus on customer data management and on-premise operations.

Not ideal if your hotel plans to scale rapidly or needs advanced automation features.

Cloudbeds vs NewBook: The Bottom Line for Hotels

Cloudbeds offers a broad, scalable platform with extensive features, integrations, and a large user base, making it ideal for growing or multi-property hotels. Its comprehensive ecosystem supports complex operations, revenue management, and automation, but with a steeper learning curve and higher cost.

NewBook excels in simplicity, support, and targeted features, particularly suited for small properties prioritizing ease of use and dedicated assistance. Its limited integrations and feature set make it less suitable for ambitious expansion but perfect for streamlined operations.

If your hotel needs a flexible, feature-rich platform capable of supporting growth, Cloudbeds is the better choice. If you prioritize ease, support, and a straightforward system, NewBook is the right fit.

In conclusion, Cloudbeds is the more proven, versatile solution backed by a larger review base and recent customer satisfaction. It’s better suited for properties with growth plans and complex needs, whereas NewBook fits smaller hotels that want a simple, support-focused PMS.