NewBook (PMS) vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right Property Management System (PMS) is crucial for your hotel’s daily operations, guest experience, and revenue growth. Both NewBook and Stayntouch aim to streamline your management tasks, but they serve different needs and hotel profiles. NewBook offers a straightforward, user-friendly platform with a focus on smaller to mid-sized properties, while Stayntouch emphasizes advanced integrations, scalability, and multi-property management suited for larger or chain hotels.

Your challenge is determining which platform aligns best with your property size, operational complexity, and growth ambitions. Do you prioritize user-friendliness and a smaller upfront cost, or do you need extensive features and integrations for a growing portfolio?

Quick Verdict: Stayntouch Leads in Recent Reviews and Overall Ratings

Stayntouch's significantly larger review count (317 reviews versus 16 for NewBook) and recent feedback in the last six months give it a distinct advantage in reliability and ongoing support. Its 4.56/5 overall rating and 91 HT Score clearly outperform NewBook’s 4.75/5 and 0 HT Score, indicating industry confidence and user satisfaction.

While NewBook is praised for its ease of use and customer support, Stayntouch's broader feature set, deeper integrations, and proven scalability make it the better option for hotels seeking growth and seamless multi-property management.

Is NewBook or Stayntouch Better for Hotels?

Both products aim to simplify hotel management, but they address different hotel needs. NewBook excels in providing a straightforward solution for small to mid-sized properties, such as boutique hotels, resorts, and vacation rentals, with a focus on streamlining bookings, communication, and basic operations.

Stayntouch, in contrast, targets larger properties or hotel groups with complex management needs. Its extensive integrations, advanced revenue and rate management, and multi-property capabilities support larger portfolios, making it suitable for brands looking to scale.

The divergence lies in their feature depth—NewBook offers essential PMS tools with limited integrations, while Stayntouch emphasizes automation, real-time reporting, and extensive third-party partnerships. Do your hotel’s operational demands lean toward simplicity or scalability?

NewBook vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, cost-effective system with strong support, NewBook is ideal. It’s perfect for boutique hotels, inns, and small resorts seeking straightforward booking and guest communication tools, especially if your team prefers an intuitive platform with minimal training.

On the other hand, if your hotel is part of a larger chain, or you manage multiple properties requiring advanced features like integrated ID scanners, online check-in, real-time reporting, and extensive integrations, Stayntouch offers a better fit. Its broader feature set and international presence support complex operations and growth.

For properties prioritizing rapid onboarding and simple daily management, NewBook is a solid choice. For those planning to expand or needing sophisticated automation, Stayntouch provides a more comprehensive solution.

Is NewBook or Stayntouch Easier to Use?

Both platforms are highly rated for ease of use, with NewBook at 4.69/5 and Stayntouch at 4.7/5. NewBook’s onboarding is rated 4.77/5, with reviewers highlighting its straightforward interface, customizable dashboards, and minimal training barriers. Users praise its simple booking portal and communication tools.

Stayntouch also scores highly, with reviews emphasizing its intuitive, mobile-friendly interface and smooth onboarding process. Users find the system easy to learn, especially appreciating its visual dashboards and quick setup, though some mention a slight learning curve for advanced features.

Edge: Stayntouch, due to its superior mobile interface and extensive recent positive feedback from larger hotels.

Which Has Better Features: NewBook or Stayntouch?

NewBook offers 7 unique features not found in Stayntouch, such as guest CRM, guest profiles, spa & wellness modules, gift vouchers, native email marketing, and on-premise management. These features cater well to boutique hotels and properties emphasizing personalized guest communication.

Stayntouch, however, provides 26 features exclusive to its platform, including integrated ID & passport scanner, online check-in/out, guest app, real-time reporting, shift planning, rate management, automated space optimization, mobile housekeeping apps, and GDPR compliance. These cater to large-scale, multi-property operations demanding automation and extensive integrations.

Edge: Stayntouch, thanks to its richer suite of automation, revenue management, and guest engagement features.

Which Has Better Customer Support: NewBook or Stayntouch?

NewBook boasts a perfect 5/5 customer support rating, with reviews citing prompt, knowledgeable support staff and ongoing updates. Clients appreciate its dedicated support desk, which is instrumental for smaller teams managing daily operations.

Stayntouch earns a solid 4.68/5, with reviewers praising the onboarding process and the availability of support, but some mention delays in resolving complex issues. Its support is known for thorough training and proactive communication, yet NewBook’s support reputation outpaces due to its higher recent review scores and smaller customer base.

Edge: NewBook, for its consistently excellent support and more recent customer praise.

Which Has More Integrations: NewBook or Stayntouch?

Stayntouch integrates with 188 verified partners, including major industry players like SiteMinder, Revinate, PriceLabs, and RoomPriceGenie. Shared integrations with NewBook include Revinate, SiteMinder, and D-Edge, but Stayntouch’s broader ecosystem supports more extensive automation and data flow.

NewBook, with only 16 verified integrations, offers a more limited but still valuable set of partnerships, primarily suited for smaller operations. If extensive third-party connectivity is critical for your property, Stayntouch’s ecosystem is significantly more mature.

Edge: Stayntouch, with its extensive partner network supporting larger, multi-channel management.

Which Do Hoteliers Rate Higher: NewBook or Stayntouch?

NewBook’s 16 reviews, mainly from boutique and small resorts, give it a 4.75/5 rating, with users appreciating its simplicity and support. Recent reviews highlight its ease of onboarding and communication.

Stayntouch, with 317 reviews, averages a 4.56/5 but is rated even higher by larger properties and chains, notably in the 4.9/5 range for independent and branded hotels. Recent feedback emphasizes its automation and multi-property management capabilities.

Since Stayntouch has far more reviews and more recent feedback, its ratings are more reflective of current hotel industry performance.

Edge: Stayntouch, due to more reviews and recent positive comments from medium and large hotels.

How Much Do NewBook and Stayntouch Cost?

NewBook costs $1,000 monthly with no implementation fees and no trial info publicly available. Its pricing targets smaller properties with straightforward needs.

Stayntouch costs $800 monthly, with similar no-trial policies. Its pricing is competitive, especially considering its larger scale features, though exact costs may vary based on property size and integration needs.

Both are subscription-based, but the value depends on your hotel’s size and feature requirements.

What Type of Hotel Should Use NewBook?

• Hotels that operate small to mid-sized properties, such as boutique hotels, inns, resorts, and vacation rentals.
• Teams seeking a simple, intuitive system for managing bookings, communication, and basic operations.
• Properties with limited IT support looking for a straightforward onboarding process.
• Hotels prioritizing strong customer support and easy customization.

Not ideal if your hotel needs extensive automation, multi-property management, or advanced revenue tools.

What Type of Hotel Should Use Stayntouch?

• Large hotels, hotel chains, or properties with multiple locations seeking scalable management.
• Teams requiring robust integrations with third-party systems like revenue management, rate optimization, and contactless check-in.
• Hotels aiming to modernize with mobile check-in, kiosk check-in, and real-time reporting.
• Properties looking for open API access and high security standards.

Not ideal if your hotel is small, boutique, or prefers a very simple, budget-friendly system without extensive automation.

Stayntouch vs NewBook: The Bottom Line for Hotels

Stayntouch’s core difference lies in its extensive features, integrations, and scalability, making it suited for larger operations or those planning growth. Its cloud-based platform supports multi-property management, automation, and guest engagement at an enterprise level.

If your hotel is a small boutique or inn with straightforward needs, NewBook’s simplicity, excellent support, and lower complexity make it the smarter choice. It’s especially suitable if your focus is on ease of use and direct support.

For rapidly expanding hotel groups or properties that demand automation, integrations, and detailed analytics, Stayntouch is the clear winner. Conversely, if your property’s needs are more modest, NewBook offers a cost-effective, user-friendly solution that won’t compromise on essential features.