The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,309 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines when it comes to ease of use and fast staff adoption — especially for independent properties (4.6/5) , with exclusive features like Employee Messaging and Guest App.
Noovy shines in customer support and ROI .
Side-by-side ratings based on 1,309 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | From $600/mo |
| Verified Reviews | 1,284 | 25 |
After analyzing 1,309 verified reviews, Cloudbeds users most value its ease of use and fast staff adoption, reporting and analytics, reservations and calendar workflow, while Noovy users highlight ease of use, customer service, automated payment processing. Click any theme to see what reviewers say.
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Ease of use and fast staff adoption
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Ease of Use
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Reporting and analytics
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Customer Service
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Reservations and calendar workflow
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Automated Payment Processing
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Channel management and OTA synchronization
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Direct OTAs Integration
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Customer support and live human assistance
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Design
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Payments, billing, and invoicing
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Reporting Tools
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Housekeeping, room status, and operational workflow
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Translation Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #1 592 reviews | #39 11 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #38 12 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | — |
| X-Large (200+ rooms) | #13 4 reviews | — |
By Property Type
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| Boutique ▾ | #2 473 reviews | #38 14 reviews |
| Luxury ▾ | #4 228 reviews | #54 2 reviews |
| Branded / Chain ▾ | #6 116 reviews | #52 2 reviews |
| Extended Stay ▾ | #2 93 reviews | — |
By Region
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| North America ▾ | #2 435 reviews | — |
| Europe ▾ | #7 163 reviews | #22 23 reviews |
| Asia Pacific ▾ | #3 226 reviews | — |
| Middle East ▾ | #7 11 reviews | #16 2 reviews |
Choosing between Cloudbeds PMS and Noovy PMS comes down to your hotel’s unique needs, scale, and growth ambitions. Cloudbeds offers a broad, highly integrated platform that covers extensive operational and revenue management features, while Noovy provides a straightforward, cost-effective solution tailored for independent hotels seeking simplicity. Both systems aim to streamline operations, but their depth and scope differ significantly. Which aligns better with your current priorities?
Cloudbeds excels in comprehensive integrations and features, making it ideal for hotels with complex operations or ambitions to scale. Conversely, Noovy's simplicity and affordability appeal to boutique and independent hotels that want a reliable, easy-to-use system without the fuss. Are you ready to prioritize depth over simplicity or vice versa?
Both Cloudbeds and Noovy aim to simplify hotel management, but their approaches differ. Cloudbeds’s all-in-one platform integrates reservation management, channel management, revenue tools, and more, making it suited for properties that need a holistic solution. Noovy, with its focus on automation and ease, simplifies core operations like bookings, payments, and guest communication, perfect for hotels prioritizing straightforward workflows.
Cloudbeds’s extensive feature set—covering 48 shared features plus 16 exclusive—offers flexibility but can sometimes overwhelm users during setup. Noovy’s lean design, with fewer features but high reliability, makes onboarding faster and easier, especially for smaller teams. Do you need a deep, customizable system or a simple, reliable one?
Edge: Cloudbeds.
If your hotel needs a robust, scalable platform with advanced revenue management, extensive integrations (190 verified partners), and features like inventory management and multi-lingual support, Cloudbeds is the clear choice. Its 1071 reviews and recent data (81 reviews in the last six months) reinforce its market dominance and ongoing customer satisfaction.
If your hotel is a boutique or independent property seeking affordability, speed, and ease of use—especially with a tight staff—Noovy is better. Its 19 reviews, all recent and rated at 5/5, highlight its simplicity, cost-effectiveness (€5 per room/month), and excellent support for smaller operations.
For properties that prioritize extensive customization and integrations, Cloudbeds’s vast ecosystem makes it the preferred choice. Conversely, if minimizing complexity and cost is your top goal, Noovy’s straightforward approach wins.
Edge: Cloudbeds.
Cloudbeds’s user-friendly interface scores 4.61/5, with reviews praising its intuitive design and easy navigation. Onboarding is rated 4.45/5, but some users note initial setup can be complex, especially when linking external systems. Support is generally rated 4.41/5, with many praising its responsiveness.
Noovy’s interface is rated even higher at 4.84/5, with reviews consistently calling it “fast,” “reliable,” and “very easy to use.” Its onboarding score of 4.78/5 and excellent 4.89/5 customer support reflect a smooth, quick adoption process, especially suitable for small teams.
Edge: Noovy.
Cloudbeds offers a total of 64 unique features, including PMS connectivity, analytics dashboards, inventory management, automated assignments, and a guest app—capabilities that noovy does not provide. Its extensive 48 shared features cover core hotel functions, with 16 features unique to Cloudbeds.
Noovy, while comprehensive as an all-in-one system, does not boast the same breadth of features—focusing instead on core reservation, payment automation, and guest communication functions. If advanced features like EPoS, spa modules, or detailed analytics matter, Cloudbeds’s richer feature set is the clear advantage.
Edge: Cloudbeds.
Cloudbeds’s support is rated 4.41/5, with reviews praising its responsiveness and helpfulness, especially during onboarding. Some users report occasional delays or the need for more comprehensive support during complex setups, but overall, it remains highly regarded.
Noovy’s customer support is rated 4.89/5, with reviews emphasizing friendliness, speed, and proactive assistance. Its 24/7 support model and simple onboarding process are especially appreciated by small hotel teams seeking quick solutions.
Edge: Noovy.
Cloudbeds boasts 190 verified partner integrations, including major OTAs and tools like SiteMinder, Lightspeed, and Atomize. Its extensive ecosystem supports complex, multi-channel distribution and revenue strategies.
Noovy has 40 verified partners, with key integrations like Booking.com, Expedia, and social media channels. While fewer in number, these integrations are robust and highly valued by users who want reliable OTA connectivity at a lower cost.
Edge: Cloudbeds.
Cloudbeds’s overall rating of 4.63/5 is backed by over 1,000 reviews, with recent reviews highlighting its reliability and depth. Larger properties, such as hotels and hostels, particularly rate it highly for operational efficiency and revenue features.
Noovy, with a perfect 5/5 rating from 19 recent reviews, is consistently praised for ease of use, support, and value. Its user base mainly comprises boutique and independent hotels, which prioritize simplicity over extensive features.
For overall market confidence and broader hotel segment ratings, Cloudbeds’s higher review count and recent data make it the stronger choice.
Edge: Cloudbeds.
Both systems are priced at €600/month, with no additional implementation or hidden fees. Cloudbeds is a flat monthly fee without a free tier, while Noovy offers a similar pricing model but emphasizes affordability and transparency.
While Cloudbeds’s extensive features justify its price for larger properties, Noovy’s fixed, low-cost model is attractive for small hotels and independents seeking predictable expenses without sacrificing core functionalities.
Not ideal if:
Not ideal if:
Cloudbeds is the comprehensive choice for hotels seeking a scalable, feature-rich PMS that covers every aspect of operations, distribution, and revenue. Its broad integration network and advanced capabilities make it suitable for hotels with growth ambitions and complex workflows.
Noovy excels in simplicity, affordability, and support, making it ideal for independent hotels or small chains that prefer an easy-to-adopt system without sacrificing essential functions. Its focus on automation and user experience ensures quick wins and satisfaction.
If your hotel aims for scale, automation, and extensive features, Cloudbeds is the clear leader. For those prioritizing straightforward management at a lower cost, Noovy fits perfectly.
Edge: Cloudbeds.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
What hoteliers love
Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that th... Users consistently describe Cloudbeds as intuitive, simple to learn, and easy for front-desk teams to adopt quickly. Several reviews highlight that the clean layout and low training burden help hotels save time and keep daily operations moving smoothly.
Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users... Reviews often mention reporting as a core value, especially for occupancy, revenue, financials, and performance tracking. At the same time, many users want more flexible filters, better customization, and easier export/visualization because the current reports can feel limited or too complex.
A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewer... A major theme is how Cloudbeds helps teams manage bookings, room assignments, drag-and-drop changes, and availability from the calendar view. Reviewers say this streamlines front-desk work, speeds check-in/check-out, and helps prevent operational mistakes during busy periods.
Where hoteliers push back
Support is one of the most polarizing topics in the reviews. Many users praise fast, knowledgeable, and responsive help, while others criticize slow t... Support is one of the most polarizing topics in the reviews. Many users praise fast, knowledgeable, and responsive help, while others criticize slow ticket handling, chatbots, and the lack of reliable phone access when urgent hotel issues arise.
Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are... Cloudbeds is often credited with simplifying payments, reconciliation, and financial tracking, especially when integrated payments or pay-by-link are used. However, users also request more gateway options, better invoice support, and smoother handling of local payment methods and long-stay billing.
Ranks higher for
Unique capabilities
What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. Cloudbeds PMS and Noovy PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 200 verified integration partners, while Noovy PMS offers 41. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Cloudbeds PMS: No. Noovy PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Noovy has 76. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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