Customer Alliance

Customer Alliance

Reputation / Review Management

9 reviews
Go to profile

HotelTechScore

58
  • Based in Berlin (Germany)
  • Founded in 2009
  • 87 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    85%
    (Based on 9 reviews)
  • Ease of Use
    4.4
    (Based on 9 reviews)
  • Return on Investment (ROI)
    4.1
    (Based on 9 reviews)
  • Customer Support
    4.4
    (Based on 9 reviews)
  • Implementation
    4.4
    (Based on 9 reviews)

Features & Services

  • Reporting Dashboard
  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • SMS text messaging
  • Multi-property Management
  • Case Management

Reviews

Most Recent

Revenue & Expansons Development from Extended Stay
Fantastic way to collect feedback Read full review

Most Positive

General Manager from Boutique hotel
Improve your daily work with this excellent software. Read full review

Most Critical

Director from Hostel
The whole concept is appreciated from our guests Read full review

References

It looks like Customer Alliance doesn’t have any reference customers yet


    

Integrates with

Rate Shoppers & Market Intelligence (1) Property Management Systems (PMS) (7) Channel Managers (1) Guest Room Tablets (1) Email Marketing & CRM (1) Direct Booking Tools (1) Booking Engines (1) Hotel Management Software (HMS) (3) Marketplaces & Integrators (2)
User Breakdown
By chainscale
  • Economy
    15%
  • Midscale
    37%
  • Upscale
    28%
  • Luxury
    19%
By brand vs. independent
  • Independent
    50%
  • Brand
    50%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    14%
  • Boutique hotel
    18%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    5%
  • City Center Hotel
    0%
  • Extended Stay
    15%
  • Hostel
    9%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    19%
  • Resort
    5%
  • Vacation Rental
    15%
  • Villas
    0%
By experience level
  • < 4 years
    24%
  • 5-8 years
    29%
  • 9+ years
    47%

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month