Customer Alliance

Customer Alliance

Reputation / Review Management

4 reviews
Go to profile

HotelTechScore

55
  • Based in Berlin (Germany)
  • Founded in 2009
  • 87 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    87%
    (Based on 4 reviews)
  • Ease of Use
    4.5
    (Based on 4 reviews)
  • Return on Investment (ROI)
    4.1
    (Based on 4 reviews)
  • Customer Support
    4.3
    (Based on 4 reviews)
  • Implementation
    4.3
    (Based on 4 reviews)

Features & Services

  • Reporting Dashboard
  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • SMS text messaging
  • Multi-property Management
  • Case Management

Reviews

Most Recent

General Manager from Boutique hotel
Improve your daily work with this excellent software. Read full review

Most Positive

General Manager from Boutique hotel
Improve your daily work with this excellent software. Read full review

Most Critical

Owner from Bed & Breakfast
Thank you Customer Alliance (translated from French) Original: Merci Customer Alliance Read full review

References

It looks like Customer Alliance doesn’t have any reference customers yet


    

Integrates with

Rate Shoppers & Market Intelligence (1) Property Management Systems (PMS) (7) Email Marketing & CRM (1) Direct Booking Tools (1) Booking Engines (1) Hotel Management Software (HMS) (3) Marketplaces & Integrators (2)
User Breakdown
By chainscale
  • Economy
    15%
  • Midscale
    35%
  • Upscale
    35%
  • Luxury
    15%
By brand vs. independent
  • Independent
    50%
  • Brand
    50%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    15%
  • Boutique hotel
    35%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    5%
  • City Center Hotel
    0%
  • Extended Stay
    10%
  • Hostel
    5%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    15%
  • Resort
    5%
  • Vacation Rental
    10%
  • Villas
    0%
By experience level
  • < 4 years
    20%
  • 5-8 years
    20%
  • 9+ years
    60%

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month