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Customer Alliance

Customer Alliance

Reputation / Review Management

20 reviews
Go to profile

HotelTechScore

74
  • Based in Berlin (Germany)
  • Founded in 2009
  • 87 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    90%
    (Based on 20 reviews)
  • Ease of Use
    4.5
    (Based on 20 reviews)
  • Return on Investment (ROI)
    4.2
    (Based on 20 reviews)
  • Customer Support
    4.7
    (Based on 20 reviews)
  • Implementation
    4.6
    (Based on 20 reviews)

Features & Services

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Reviews

Most Recent

General Manager from City Center
Analyze our performance constantly and daily (translated from Italian) (Original) Poter analizzare il nostro andamento in modo costante e giornaliero. Read full review

Most Positive

General Manager from Boutique
Improve your daily work with this excellent software. Read full review

Most Critical

Director from Hostel
The whole concept is appreciated from our guests Read full review

References

Adelina Cantarell Head of Sales

With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also...

Christian Hempel-Werner Head of Business Operations A&O Hotels and Hostels

Customer Alliance gives us the technical ability to personally contact all our guests and actively request the...


    

Integrates with

Rate Shoppers & Market Intelligence (1) Property Management Systems (7) Channel Managers (1) Guest Room Tablets (1) Email Marketing & Hotel CRM (1) Direct Booking Tools (1) Booking Engines (1) Hotel Management System (3) Marketplaces & Integrators (2)

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month