Compare Customer Alliance

Reputation Management vendor comparison between Customer Alliance . Find out which Reputation Management is right for you based on realtime data from 35 verified hotelier reviews across 9 countries.

Customer Alliance

Customer Alliance

Ranked 6 (out of 46)

4.6
35 reviews
View profile

Ratings Summary

HT Score

Customer Alliance

79 HTScore Icon
Popularity

Customer Alliance

35 verified reviews
Likelihood to Recommend

Customer Alliance

92%
Ease of Use

Customer Alliance

4.6
ROI

Customer Alliance

4.3
Implementation

Customer Alliance

4.7
Customer Support

Customer Alliance

4.7

Verified Customer Support

Certificate of Excellence

Customer Alliance

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Customer Alliance

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Customers

Top 3 Segments

Customer Alliance

Boutiques - 14%
Bed & Breakfast & Inns - 14%
City Center Hotels - 11%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Customer Alliance

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

What Customers Are Saying

Most Recent Review

Customer Alliance

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Positive Review

Customer Alliance

Effective, not expensive and fast support

Manager
Most Critical

Customer Alliance

Easy to edit.

Hoteldirektor
References
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General Info

Screenshots
Integrations

Customer Alliance

Hotel Management Software (6) Staff Collaboration Tools (1) Property Management Systems (18)
Recent Company Updates
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