Compare Reputation Manager (by Customer Alliance) vs Everguest Intelligence vs Travel Media Group (Reputation & Professional Review Response Services)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Everguest

Everguest Intelligence

2 reviews
Travel Media Group

Travel Media Group (Reputation & Professional Review Response Services)

14 reviews

Compare Reputation Manager (by Customer Alliance) vs Everguest Intelligence vs Travel Media Group (Reputation & Professional Review Response Services)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Everguest Intelligence vs Travel Media Group (Reputation & Professional Review Response Services). Find out which Reputation Management is right for you based on realtime data from 69 verified hotelier reviews across 13 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
Everguest

Everguest

Ranked 20 (out of 50)

5.0
2 reviews
View profile
Travel Media Group

Travel Media Group

Ranked 12 (out of 50)

5.0
14 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

Everguest Intelligence

unranked HTScore Icon

Travel Media Group (Reputation & Professional Review Response Services)

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Everguest Intelligence

2 verified reviews

Travel Media Group (Reputation & Professional Review Response Services)

14 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Everguest Intelligence

100%

Travel Media Group (Reputation & Professional Review Response Services)

100%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Everguest Intelligence

5

Travel Media Group (Reputation & Professional Review Response Services)

4.8
ROI

Reputation Manager (by Customer Alliance)

4.4

Everguest Intelligence

5

Travel Media Group (Reputation & Professional Review Response Services)

4.5
Implementation

Reputation Manager (by Customer Alliance)

4.8

Everguest Intelligence

Not enough data available

Travel Media Group (Reputation & Professional Review Response Services)

4.8
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Everguest Intelligence

5

Verified Customer Support

Travel Media Group (Reputation & Professional Review Response Services)

4.9

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Everguest Intelligence

Travel Media Group (Reputation & Professional Review Response Services)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Everguest Intelligence

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Everguest
vs.
Travel Media Group

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Everguest Intelligence

Luxury Hotels - 50%
Resorts - 0%
Motels - 0%

Travel Media Group (Reputation & Professional Review Response Services)

Branded Hotels - 36%
Other - 7%
City Center Hotels - 7%
Featured clients

Reputation Manager (by Customer Alliance)

Everguest Intelligence

Everguest doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Travel Media Group (Reputation & Professional Review Response Services)

Pricing Available By Request
Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Everguest
vs.
Travel Media Group

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Everguest Intelligence

Helpful, flexible, reliable

General Manager from Budapest (Hungary)

Travel Media Group (Reputation & Professional Review Response Services)

Attentive, responsive, great to work with!

Director of Sales
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Travel Media Group (Reputation & Professional Review Response Services)

Fantastic Customer Service!

Director of Sales
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Travel Media Group (Reputation & Professional Review Response Services)

Amazing company to work with!

Vice President, Digital Strategy & eCommerce
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

Everguest Intelligence

Everguest doesn’t have any references available
-

General Info

Screenshots

Travel Media Group doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Everguest Intelligence

Everguest doesn't have any integrations

Travel Media Group (Reputation & Professional Review Response Services)

Property Management Systems (2)
Recent Company Updates

Everguest Intelligence

Everguest doesn’t have any recent company updates

-
Recent Articles

Everguest Intelligence

Everguest doesn’t have any recent articles

Travel Media Group (Reputation & Professional Review Response Services)

Travel Media Group doesn’t have any recent articles