Compare Reputation Manager (by Customer Alliance) vs GuestRevu vs Hotel-Spider Meta Search

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
GuestRevu

GuestRevu

321 reviews
Hotel-Spider

Hotel-Spider Meta Search

0 reviews

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Compare Reputation Manager (by Customer Alliance) vs GuestRevu vs Hotel-Spider Meta Search

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs GuestRevu vs Hotel-Spider Meta Search. Find out which Reputation Management is right for you based on realtime data from 374 verified hotelier reviews across 54 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile
Hotel-Spider

Hotel-Spider

Ranked 26 (out of 26)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

GuestRevu

95 HTScore Icon

Hotel-Spider Meta Search

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

GuestRevu

321 verified reviews

Hotel-Spider Meta Search

0 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

GuestRevu

94%

Hotel-Spider Meta Search

0%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

GuestRevu

4.6

Hotel-Spider Meta Search

0
ROI

Reputation Manager (by Customer Alliance)

4.4

GuestRevu

4.6

Hotel-Spider Meta Search

0
Implementation

Reputation Manager (by Customer Alliance)

4.8

GuestRevu

4.6

Hotel-Spider Meta Search

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Hotel-Spider Meta Search

0

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

GuestRevu

Hotel-Spider Meta Search

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Hotel-Spider Meta Search

Services

Reporting & Analytics

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
GuestRevu
vs.
Hotel-Spider

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Hotel-Spider Meta Search

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-

GuestRevu

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotel-Spider Average Hotel-Spider

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel-Spider Meta Search

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
GuestRevu
vs.
Hotel-Spider

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product
References
-

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

GuestRevu

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)

Hotel-Spider Meta Search

Property Management Systems (9) Revenue Management Systems (5) Booking Engine (4)
Recent Company Updates
-

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any recent company updates

Recent Articles

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any recent articles