Compare Reputation Manager (by Customer Alliance) vs Hotellistat - Reputation Management vs TrustYou (Reputation)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Hotellistat GmbH

Hotellistat - Reputation Management

16 reviews
TrustYou

TrustYou (Reputation)

257 reviews

Compare Reputation Manager (by Customer Alliance) vs Hotellistat - Reputation Management vs TrustYou (Reputation)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Hotellistat - Reputation Management vs TrustYou (Reputation). Find out which Reputation Management is right for you based on realtime data from 326 verified hotelier reviews across 73 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
Hotellistat GmbH

Hotellistat GmbH

Ranked 11 (out of 50)

4.6
16 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 50)

4.4
257 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

Hotellistat - Reputation Management

unranked HTScore Icon

TrustYou (Reputation)

89 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Hotellistat - Reputation Management

16 verified reviews

TrustYou (Reputation)

257 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Hotellistat - Reputation Management

91%

TrustYou (Reputation)

88%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Hotellistat - Reputation Management

4.4

TrustYou (Reputation)

4.5
ROI

Reputation Manager (by Customer Alliance)

4.4

Hotellistat - Reputation Management

4.4

TrustYou (Reputation)

4.3
Implementation

Reputation Manager (by Customer Alliance)

4.8

Hotellistat - Reputation Management

4.4

TrustYou (Reputation)

4.3
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Hotellistat - Reputation Management

4.8

Verified Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Hotellistat - Reputation Management

TrustYou (Reputation)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Hotellistat - Reputation Management

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Hotellistat GmbH
vs.
TrustYou

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Hotellistat - Reputation Management

Boutiques - 31%
City Center Hotels - 19%
Branded Hotels - 13%

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%
Featured clients

Reputation Manager (by Customer Alliance)

Hotellistat - Reputation Management

Hotellistat GmbH doesn’t have any featured brands available

TrustYou (Reputation)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotellistat GmbH Average Hotellistat GmbH

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotellistat - Reputation Management

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Hotellistat GmbH
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Hotellistat - Reputation Management

Absolute work relief in hotel operations

Assistentin der Geschäftsleitung from Neuburg an der Donau (Germany)

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Hotellistat - Reputation Management

All in one tool

GM

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Hotellistat - Reputation Management

Great RMS with additional features as a benefit

Director Sales, Distribution & Systems

TrustYou (Reputation)

Overview

Front Office Manager
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

Hotellistat - Reputation Management

Hotellistat GmbH doesn’t have any references available

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Hotellistat - Reputation Management

Property Management Systems (9) Hotel Restaurant POS Systems (3) Hotel Accounting Software (2)

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

Hotellistat - Reputation Management

Hotellistat GmbH doesn’t have any recent articles