Hotellistat - Reputation Management

4.5 (16 REVIEWS)

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Jan, Arina, Oliver + 12 more experts recommend Hotellistat GmbH

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Hotellistat - Reputation Management

4.6 (16 REVIEWS)

Unranked in Reputation Management

Elevate Your Hotel's Reputation with Hotellistat: Your Key to Managing Reviews and Enhancing Guest Satisfaction!

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What is Hotellistat GmbH?

Founded in 2016 | Headquarters in München (Germany) | 21 employees
Hotellistat - Reputation Management is a sophisticated reputation management system specifically designed for hoteliers who want to streamline their online presence and enhance guest satisfaction. 1. **AI Summary Reviews:** The platform employs advanced AI technology to aggregate and summarize guest reviews from various online platforms. This means you can easily monitor what guests are saying about your hotel in one centralized location, saving you valuable time and resources. 2. **AI Summary Recommendations:** Hotellistat’s AI, known as ARIS, not only compiles reviews but also provides actionable insights and recommendations based on the feedback. This allows you to make informed decisions to improve guest experiences and address potential issues proactively. 3. **Comprehensive Monitoring and Analytics:** The platform offers extensive monitoring features, enabling you to track reviews across multiple websites effortlessly. With insightful analytics, you gain a clear understanding of trends and areas for improvement, fostering a data-driven approach to reputation management. Hotellistat is a must-have for any hotelier aiming to cultivate a positive online reputation. Its proactive management tools and AI-driven insights empower you to promptly respond to guest feedback, refine your services, and ultimately drive more bookings, ensuring sustained success in a competitive market.

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Capabilities

Monitor your market reputation

Save Time with AI replies

Personalization

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Hotellistat GmbH Reviews Summary

4.5
Very Good
Ease of Use
4.4/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.4/5

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Achievements

Trending Product

This vendor's trending score is rising, Hotellistat - Reputation Management is the #6 most trending product in the Reputation Management category (out of 51) and the #215 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotellistat GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Hotellistat GmbH Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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References

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Hotellistat GmbH Reviews

Hotelier Rating

Excellent
39
Very Good
4
Average
2
Poor
0
Terrible
1

Property Size

  • Small (7)
  • Medium (15)
  • Large (18)
  • X-Large (6)

Country

  • Germany
    Germany
    (31)
  • Switzerland
    Switzerland
    (7)
  • Greece
    Greece
    (3)
  • Austria
    Austria
    (2)
  • China
    China
    (1)
  • Cyprus
    Cyprus
    (1)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (44)
  • Asia Pacific
    Asia Pacific
    (1)
10

Absolute work relief in hotel operations

Assistentin der Geschäftsleitung from 50-74 room Boutique in Neuburg an der Donau (Germany)

Verified
2 months ago
* Automated control system for pricing. * Quick price changes in response to market changes. * Forecast and strategy support. * Contact person available at all times.
Country Germany
Assistentin der Geschäftsleitung
Medium Hotel
10

Absolutely TOP

Hotelier from 25-49 room Airport/Conference Hotel in Ostfildern (Germany)

Verified
3 months ago
We follow:- Price/performance TOP, staff and support very friendly and fast response times, clear and easy to use system, everything is perfect
Country Germany
Hotelier
Medium Hotel
Julia from Hotellistat GmbH replied
Dear Michael, Thank you for your outstanding 10/10 rating and for calling Hotellistat “absolutely TOP”! We’re thrilled that you find the price-performance ratio, system clarity, and ease of use to be perfect for your needs. Your kind feedback about our friendly staff and fast support means a lot to us, as we strive to provide the best possible experience for our users. We also appreciate the humour in your "nothing, nothing, nothing" remark—thank you for taking the time to share your thoughts despite the word requirement! 😊 If there’s ever anything we can do to enhance your experience even further, please don’t hesitate to reach out. Best regards, Julia
9

Great RMS with additional features as a benefit

Director Sales, Distribution & Systems from 100 to 199 room Airport/Conference Hotel in Grindelwald (Switzerland)

Verified
3 months ago
KI based recommendations -most of the current used systems are limited to an algorythm based on fixed values but not Hotellistat. Rate recommendations are KI powered which allows the system to react on market situations and changes quick and easy. The multiple ways to build strategies and different recommendations, even on house level or ro...
Country Switzerland
Director Sales, Distribution & Systems
Large Hotel
Julia from Hotellistat GmbH replied
Dear Christina, Thank you for sharing your detailed review and for highlighting Hotellistat’s strengths! We’re thrilled to hear that you appreciate our AI-powered rate recommendations and the flexibility our system offers for creating strategies on both house and room levels. It’s fantastic to know that these features help you optimize all important metrics. Your recognition of our very accurate rate shopping data and the live shop feature is greatly appreciated. Moreover, your kind words about our innovative approach and openness to feedback mean a lot to us. Listening to our users and evolving alongside their needs is at the core of our mission. Regarding your feedback on the setup complexity for room/rate derivations, we understand the challenge, and we’re committed to making this process smoother, especially considering the variety of PMS systems we are connected to. Additionally, we’re excited to let you know that a table view for rate shopping data is already available in the pricing module, offering a more detailed and accessible format alongside the graphs. There is also the possibility to export the rate shopping data into an excel file. We’d be delighted to demonstrate this feature to you! Thank you once again for your thoughtful feedback. We’re here to support you and would love to schedule a session to showcase these features in more detail. Warm regards, Julia
10

Comprehensive and Reliable Hospitality Solution

Sales & Reservations Manager from 10 to 24 room Boutique in Mykonos Town (Greece)

Verified
3 months ago
Hotellistat's all-in-one platform is a powerful, intuitive, and efficient tool designed to optimize hotel performance. It provides real-time data analytics and seamless integrations that simplify revenue management, reputation monitoring, and operational strategies. By streamlining processes and delivering actionable insights, Hotellistat e...
Country Greece
Sales & Reservations Manager
Small Hotel
Julia from Hotellistat GmbH replied
Dear Katerina, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you find Hotellistat to be a powerful, intuitive, and efficient tool that helps optimize your hotel’s performance. It’s great to know that our real-time data analytics, seamless integrations, and comprehensive features are making a positive impact on your operations and decision-making process. Empowering our users with the tools they need to enhance guest satisfaction and profitability is exactly what we aim to achieve. Your feedback regarding additional language options and tailored training sessions is incredibly valuable. Accessibility and user confidence are very important to us, and we’re constantly striving to improve in these areas. Rest assured, we’ve taken note of your suggestions and will continue to work on providing solutions that make the platform even more user-friendly for all experience levels. Thank you for recommending Hotellistat and for highlighting both the strengths and areas for improvement. We deeply value your input and look forward to supporting your success further. Warm regards, Julia
10

We are very happy with Hotellistat. It has all the tools we need for our business.

Revenue Manager from 75-99 room Boutique in Stuttgart (Germany)

Verified
3 months ago
The detailed pricing tool and the many setting options that are given. Also the trend analysis and the pick-up tool. The quick help from the support team.
Country Germany
Revenue Manager
Large Hotel
Julia from Hotellistat GmbH replied
Dear Nina, We’re delighted to hear that Hotellistat provides all the tools you need for your business. It’s great to know that you’re enjoying features like the detailed pricing tool, trend analysis, and pick-up report, along with the flexibility offered by our many setting options. Your recognition of our support team’s quick assistance means a lot to us! We understand your feedback regarding the tools in V2 and the speed of updates. Our development team is actively working to enhance these tools and ensure they meet your expectations as quickly as possible. Your patience and trust during this process are greatly appreciated. Thank you again for your recommendation and for being a valued partner. We’re committed to supporting your success and look forward to continuing to optimize your experience! Best regards, Julia from Hotellistat
10

A Game-Changer for Revenue Management

Revenue Manager from 100 to 199 room Branded Hotel in Ostseebad Binz (Germany)

Verified
3 months ago
We have been using Hotellistat since 2021 for our small hotel chain and couldn’t be happier with the performance and flexibility. This all in one platform has really helped us with our revenue management and daily operations. One of the best things about Hotellistat is the Revenue Intelligence Module which not only optimizes pricing but als...
Country Germany
Revenue Manager
Large Hotel
Julia from Hotellistat GmbH replied
Dear Irina, Thank you so much for your glowing review and for sharing your positive experience with Hotellistat! We’re thrilled to hear that our all-in-one platform has been such a valuable asset for your hotel chain’s revenue management and daily operations. Knowing that our Intelligence Module has empowered you to optimize pricing and stay competitive is incredibly rewarding. We're also delighted that you’ve found value in the Rate Shopper integration and the eCommerce and Reputation Management modules, as well as the AI-powered review response system. It’s fantastic to hear how these features have made your operations more efficient and enabled confident decision-making. Your kind words about our customer support mean a lot to us. Ensuring our users have the help they need when they need it, is a cornerstone of our mission to provide the best possible experience. We also appreciate your feedback about the continuous development of the platform. As a company committed to innovation, we take great pride in listening to our users and implementing their suggestions. Your understanding of the time it takes to address complex issues is much appreciated, and we are always striving to improve and deliver even better solutions. Thank you again for recommending Hotellistat and for recognizing the value we aim to bring. We are excited to continue partnering with you to drive your success in revenue management and beyond! Warm regards, Julia
9

Enchasing Hotel Management Efficiency with Hotellistat

Social Media Manager from 10 to 24 room Boutique in Mykonos Town (Greece)

Verified
4 months ago
I appreciate the value that Hotellistat brings to our operations. The platform offers comprehensive data analytics, allowing the user to track occupancy rates and revenue rates into the main dashboard effectively. This insight helps in making informed decisions that enhance the pricing models and also to have eye on the exact reports and ma...
Country Greece
Social Media Manager
Small Hotel
9

Enchasing Hotel Management Efficiency with Hotellistat

Manager from 10 to 24 room Boutique in Mykonos Town (Greece)

Verified
4 months ago
I appreciate the value that Hotellistat brings to our operations.The platform offers comprehensive data analytics, allowing the user to track occupancy rates and revenue rates into the main dashboard effectively. This insight helps in making informed decisions that enhance the pricing models and also to have eye on the exact reports and mar...
Country Greece
Manager
Small Hotel
10

Efficient & user friendly revenue management tool

Director of Operations from 25-49 room Boutique in Dusseldorf (Germany)

Verified
4 months ago
I do like the intuitive pricing overview, the individual / adjustable dashboards and the pickup analysis. All of these functions give me a quick and detailed overview. Also the support is very helpful and quick on their replies.
Country Germany
Director of Operations
Medium Hotel
Julia from Hotellistat GmbH replied
Hello Hendrik, Thank you so much for your wonderful review and perfect rating! We're delighted to hear that the intuitive pricing overview, customizable dashboards, and pickup analysis are making your revenue management processes easier and more efficient. It's great to know that our support team has been responsive and helpful as well. Your feedback on the reporting options is valuable, and we appreciate your suggestion for enhancing in-depth analyses, such as weekday reporting. We're continuously working to make our features as comprehensive as possible, and your insights will certainly help guide our development. We are currently working on our BI solution, so there is definitely more to support your daily work. Thank you again for your kind words and feedback – we’re thrilled to be supporting you! Best regards, Julia
2

A little bit of everything, overall very confusing an unefficient

Team Lead Revenue Management from 25-49 room Branded Hotel in Berlin (Germany)

Verified
4 months ago
Real time pick up data with pretty fast loading time. Hotellistat has a quick push time for restrictions and rates upload
Country Germany
Team Lead Revenue Management
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ONE centralized system for pricing, market positioning, business intelligence, reporting, reputation management & much more Fully integrated, proprietary Rate Shopper for detailed real-time insights into competitors’ prices, demand, and cancellation policies Optimized pricing powered by ARIS (Automated Revenue Intelligence System) through a holistic approach and unique data diversity AI-based pricing and restriction recommendations Excellent collaboration with partners

Question:

What differentiates this product or service from the competition?

Answer:

AI-driven analysis of over 1,000 internal and external data points (weather, events, competitor pricing, etc.) Hourly price updates for rapid responses to market changes Highly customizable to meet the needs of any hotel Strong focus on partnerships and long-term success Combines multiple tools into one platform, reducing the need for additional software High level of innovation from the Munich-based company German and English-speaking support Holistic optimisation of the commercial cycle

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Let Hotellistat guide your revenue strategy, they're trustworthy experts with a a strong foundation in hospitality and data-driven decision making, and a compelling comprehensive technology roadmap involving AI.

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Support

Unverified

Hotellistat GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

94%

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