Compare Reputation Manager (by Customer Alliance) vs Shiji Reviewpro Reputation vs Smart Host Messaging

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Shiji Group

Shiji Reviewpro Reputation

42 reviews
Smart Host GmbH

Smart Host Messaging

114 reviews

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Compare Reputation Manager (by Customer Alliance) vs Shiji Reviewpro Reputation vs Smart Host Messaging

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Shiji Reviewpro Reputation vs Smart Host Messaging. Find out which Reputation Management is right for you based on realtime data from 209 verified hotelier reviews across 40 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 54)

4.7
53 reviews
View profile
Shiji Group

Shiji Group

Ranked 8 (out of 74)

4.1
42 reviews
View profile
Smart Host GmbH

Smart Host GmbH

Ranked 7 (out of 74)

4.7
114 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

84 HTScore Icon

Shiji Reviewpro Reputation

72 HTScore Icon

Smart Host Messaging

82 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Shiji Reviewpro Reputation

42 verified reviews

Smart Host Messaging

114 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Shiji Reviewpro Reputation

81%

Smart Host Messaging

94%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Shiji Reviewpro Reputation

4.2

Smart Host Messaging

4.7
ROI

Reputation Manager (by Customer Alliance)

4.4

Shiji Reviewpro Reputation

3.7

Smart Host Messaging

4.4
Implementation

Reputation Manager (by Customer Alliance)

4.8

Shiji Reviewpro Reputation

3.9

Smart Host Messaging

4.6
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Shiji Reviewpro Reputation

3.8

Verified Customer Support

Smart Host Messaging

4.9

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Shiji Reviewpro Reputation

Smart Host Messaging

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Guest History

Secured Data Protection

Open API

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Shiji Reviewpro Reputation

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

Smart Host Messaging

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Shiji Group
vs.
Smart Host GmbH

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Shiji Reviewpro Reputation

Resorts - 21%
Other - 10%
Branded Hotels - 10%

Smart Host Messaging

Resorts - 22%
Luxury Hotels - 18%
Bed & Breakfast & Inns - 11%
Featured clients
-

Shiji Reviewpro Reputation

Shiji Group doesn’t have any featured brands available

Smart Host Messaging

Smart Host GmbH doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Shiji Reviewpro Reputation

Pricing Available By Request
Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Smart Host Messaging

Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Shiji Group
vs.
Smart Host GmbH

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Shiji Reviewpro Reputation

Lucy Chatbot

Guest relation manager from Castagneto Carducci (Italy)

Smart Host Messaging

Direct marketing - targeted and successful

Geschäftsführer from Busum (Germany)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Shiji Reviewpro Reputation

Excellent partner, please continue like that!

Rooms Division Manager

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Shiji Reviewpro Reputation

Review of Shiji

Front Office Manager from Sydney (Australia)

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)
References
-

Shiji Reviewpro Reputation

Shiji Group doesn’t have any references available

Smart Host Messaging

Smart Host GmbH doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Shiji Reviewpro Reputation

Booking Engine (9) Hotel CRM & Email Marketing (8) Business Intelligence (7)

Smart Host Messaging

Property Management Systems (9) Hotel Restaurant POS Systems (4) Revenue Management Systems (3)