Compare Reputation Manager (by Customer Alliance) vs Sojern Reputation Manager vs Travel Media Group (Reputation & Professional Review Response Services)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Sojern

Sojern Reputation Manager

3 reviews
Travel Media Group

Travel Media Group (Reputation & Professional Review Response Services)

14 reviews

Compare Reputation Manager (by Customer Alliance) vs Sojern Reputation Manager vs Travel Media Group (Reputation & Professional Review Response Services)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Sojern Reputation Manager vs Travel Media Group (Reputation & Professional Review Response Services). Find out which Reputation Management is right for you based on realtime data from 70 verified hotelier reviews across 13 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
Sojern

Sojern

Ranked 17 (out of 50)

5.0
3 reviews
View profile
Travel Media Group

Travel Media Group

Ranked 12 (out of 50)

5.0
14 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon

Travel Media Group (Reputation & Professional Review Response Services)

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

Sojern Reputation Manager

3 verified reviews

Travel Media Group (Reputation & Professional Review Response Services)

14 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

Sojern Reputation Manager

100%

Travel Media Group (Reputation & Professional Review Response Services)

100%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Sojern Reputation Manager

4.3

Travel Media Group (Reputation & Professional Review Response Services)

4.8
ROI

Reputation Manager (by Customer Alliance)

4.4

Sojern Reputation Manager

5

Travel Media Group (Reputation & Professional Review Response Services)

4.5
Implementation

Reputation Manager (by Customer Alliance)

4.8

Sojern Reputation Manager

Not enough data available

Travel Media Group (Reputation & Professional Review Response Services)

4.8
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Travel Media Group (Reputation & Professional Review Response Services)

4.9

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Sojern Reputation Manager

Travel Media Group (Reputation & Professional Review Response Services)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Sojern
vs.
Travel Media Group

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Travel Media Group (Reputation & Professional Review Response Services)

Branded Hotels - 36%
Other - 7%
City Center Hotels - 7%
Featured clients

Reputation Manager (by Customer Alliance)

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Travel Media Group (Reputation & Professional Review Response Services)

Pricing Available By Request
Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Sojern
vs.
Travel Media Group

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Travel Media Group (Reputation & Professional Review Response Services)

Attentive, responsive, great to work with!

Director of Sales
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Travel Media Group (Reputation & Professional Review Response Services)

Fantastic Customer Service!

Director of Sales
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Travel Media Group (Reputation & Professional Review Response Services)

Amazing company to work with!

Vice President, Digital Strategy & eCommerce
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

Sojern Reputation Manager

Sojern doesn’t have any references available
-

General Info

Screenshots

Travel Media Group doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Travel Media Group (Reputation & Professional Review Response Services)

Property Management Systems (2)
Recent Articles

Sojern Reputation Manager

Sojern doesn’t have any recent articles

Travel Media Group (Reputation & Professional Review Response Services)

Travel Media Group doesn’t have any recent articles