Compare Guest Feedback (by Customer Alliance) vs Nivula Reputation vs Travel Media Group (Reputation & Professional Review Response Services)

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
NIVULA SA

Nivula Reputation

7 reviews
Travel Media Group

Travel Media Group (Reputation & Professional Review Response Services)

14 reviews

Compare Guest Feedback (by Customer Alliance) vs Nivula Reputation vs Travel Media Group (Reputation & Professional Review Response Services)

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Nivula Reputation vs Travel Media Group (Reputation & Professional Review Response Services). Find out which Guest Survey Software is right for you based on realtime data from 86 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile
Travel Media Group

Travel Media Group

Ranked 12 (out of 55)

5.0
14 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Nivula Reputation

unranked HTScore Icon

Travel Media Group (Reputation & Professional Review Response Services)

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Nivula Reputation

7 verified reviews

Travel Media Group (Reputation & Professional Review Response Services)

14 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Nivula Reputation

99%

Travel Media Group (Reputation & Professional Review Response Services)

100%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Nivula Reputation

5

Travel Media Group (Reputation & Professional Review Response Services)

4.8
ROI

Guest Feedback (by Customer Alliance)

4.4

Nivula Reputation

5

Travel Media Group (Reputation & Professional Review Response Services)

4.5
Implementation

Guest Feedback (by Customer Alliance)

4.6

Nivula Reputation

5

Travel Media Group (Reputation & Professional Review Response Services)

4.8
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Travel Media Group (Reputation & Professional Review Response Services)

4.9

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Nivula Reputation

Travel Media Group (Reputation & Professional Review Response Services)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Travel Media Group (Reputation & Professional Review Response Services)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
NIVULA SA
vs.
Travel Media Group

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%

Travel Media Group (Reputation & Professional Review Response Services)

Branded Hotels - 36%
Other - 7%
City Center Hotels - 7%
Featured clients
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Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

Pricing Available By Request

Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Travel Media Group (Reputation & Professional Review Response Services)

Pricing Available By Request
Travel Media Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
NIVULA SA
vs.
Travel Media Group

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)

Travel Media Group (Reputation & Professional Review Response Services)

Attentive, responsive, great to work with!

Director of Sales
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)

Travel Media Group (Reputation & Professional Review Response Services)

Fantastic Customer Service!

Director of Sales
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)

Travel Media Group (Reputation & Professional Review Response Services)

Amazing company to work with!

Vice President, Digital Strategy & eCommerce
References
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General Info

Screenshots

Travel Media Group doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Nivula Reputation

NIVULA SA doesn't have any integrations

Travel Media Group (Reputation & Professional Review Response Services)

Property Management Systems (2)
Recent Company Updates
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Recent Articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles

Travel Media Group (Reputation & Professional Review Response Services)

Travel Media Group doesn’t have any recent articles