Compare Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Trustpilot
Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Service Metrics Group vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 67 verified hotelier reviews across 14 countries.
Customer Alliance
Ranked 3 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Trustpilot
Ranked 21 (out of 25)
Ratings Summary
Guest Feedback (by Customer Alliance)
87
Service Metrics Group
unranked
Trustpilot
unranked
Guest Feedback (by Customer Alliance)
65 verified reviewsService Metrics Group
2 verified reviewsTrustpilot
0 verified reviewsGuest Feedback (by Customer Alliance)
Service Metrics Group
Trustpilot
Guest Feedback (by Customer Alliance)
Service Metrics Group
Trustpilot
Guest Feedback (by Customer Alliance)
Service Metrics Group
Trustpilot
Guest Feedback (by Customer Alliance)
Service Metrics Group
Not enough data available
Trustpilot
Not enough data available
Guest Feedback (by Customer Alliance)
Verified Customer Support
Service Metrics Group
Verified Customer Support
Trustpilot
Verified Customer Support
Guest Feedback (by Customer Alliance)
Service Metrics Group
Trustpilot
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Trustpilot
Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
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Fit Score for Your Property
Pricing
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Trustpilot
Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Positive Review
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Critical
Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)References
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Trustpilot doesn't have any screenshots
Integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Trustpilot
Trustpilot doesn't have any integrations
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles
Trustpilot
Trustpilot doesn’t have any recent articles