GameChanger by Duetto vs. Infor EzRMS:
Which Is Right for You?

Is GameChanger by Duetto or Infor EzRMS Better for Hotels?

GameChanger by Duetto and Infor EzRMS both serve as revenue management systems (RMS) designed to help hotels optimize pricing and maximize revenue. They diverge primarily in sophistication, scale, and feature depth. Duetto targets properties that seek granular, dynamic, and real-time pricing flexibility across room types, segments, and channels with advanced forecasting and analytics. Infor EzRMS caters to hotels requiring a solid, data-driven pricing automation system with modular capabilities, emphasizing broad usability and reporting.

Both systems address the fundamental challenge of revenue optimization by generating forecasts and pricing recommendations based on demand and market factors. They automate rate decisions to enhance ADR, RevPAR, and occupancy, reducing manual workload for revenue managers. However, Duetto’s advanced Open Pricing model and AI-driven forecasting enable more nuanced pricing strategies than Infor’s more basic, though reliable, automation.

GameChanger by Duetto vs Infor EzRMS: Which Should Your Hotel Choose?

If your hotel is a luxury, boutique, or branded property in a competitive, data-rich market, choose GameChanger by Duetto. Its 695 reviews averaging 4.7/5 across segments including 313 luxury hotel reviews and 344 boutique hotel reviews demonstrate consistent high satisfaction and deep feature adoption. Duetto’s Open Pricing model allows revenue managers to independently set prices by segment, room type, and distribution channel in real-time, supported by 41 unique features unavailable in Infor. These capabilities are vital for properties aiming to maximize yield without closing booking windows.

If you manage a city center or branded hotel with a need for stable, efficient revenue automation and strong reporting but fewer customization demands, Infor EzRMS is appropriate. Though it has only 40 reviews averaging 4.3/5, it is favored in city center hotels (30% of user base) and branded hotels (18%). Infor’s deep learning AI provides demand forecasting and rate recommendations with automated controls, but it lacks the granular Open Pricing and extensive analytics of Duetto. For smaller properties or those prioritizing straightforward implementation, Infor’s modular setup and comprehensive reporting may suffice.

These conclusions rest on review volumes, segment ratings, and feature comparisons. Data for vacation rentals, extended stay, and budget hotels is limited, so judgments for those segments are less definitive.

Is GameChanger by Duetto or Infor EzRMS Easier to Use?

Both GameChanger by Duetto and Infor EzRMS score highly on ease of use and onboarding, with Duetto rated 4.7/5 ease of use and 4.5/5 onboarding, and Infor at 4.5/5 ease of use and 4.3/5 onboarding. Reviewers of Duetto praise its intuitive navigation and user-friendly dashboards that simplify complex revenue management tasks, though some mention a steep learning curve during initial setup. Infor users highlight an easy-to-navigate interface with straightforward reporting tools and manageable training requirements, especially for new users.

Staff adoption appears smooth for both, but Duetto’s complexity and initial configuration may require more dedicated training resources. Infor’s more basic system suits teams seeking faster ramp-up. Since the rating gap is less than 0.3 and both have sufficient reviews, this category is even.

Edge: Even.

Which Has Better Features: GameChanger by Duetto or Infor EzRMS?

GameChanger by Duetto holds a clear advantage in features with 41 unique functionalities beyond the 25 shared with Infor EzRMS, compared to Infor’s 7 unique features. Duetto’s exclusive features include Automated Data Gathering & Integration, Open API, Multi-Property Management, Corporate & Travel Agency Account Tracking, Revenue Pacing, Demand Calendar, Lead Time and Demand Pace Analysis, AI Optimization, and 24-Month Pricing & Forecasting. These features empower revenue managers to set granular, real-time prices per room type and segment, automate pricing updates, and manage multiple properties centrally.

Infor’s unique features such as Contact Management/CRM, Task Management, Client Communication Portal, Content & File Management, and a Mobile App support operational workflows beyond traditional RMS functions but do not enhance pricing strategy depth. Its limited unique features focus more on communication and task organization rather than advanced revenue optimization.

The operational impact is significant: Duetto’s extensive analytics and control features enable proactive, data-driven pricing decisions improving RevPAR and ADR, while Infor provides solid pricing automation with basic workflow support.

Edge: GameChanger by Duetto.

Which Has Better Customer Support: GameChanger by Duetto or Infor EzRMS?

Customer support ratings for GameChanger by Duetto are 4.7/5 with onboarding at 4.5/5, while Infor EzRMS scores 4.5/5 and 4.3/5 respectively. Duetto reviewers commonly highlight responsive, knowledgeable support teams who assist efficiently with complex issues, though some mention variability in regional support availability. Infor users praise the quick resolution of technical problems and effective support staff but suggest expanding support hours and dedicated market teams could improve service.

Neither product meets the 0.3 rating gap threshold with sufficient reviews for a decisive edge. Both vendors maintain reliable support experiences according to users.

Edge: Even.

Which Has More Integrations: GameChanger by Duetto or Infor EzRMS?

Infor EzRMS leads with 112 verified integrations compared to Duetto’s 91. Both share 29 common partners, including major PMS and distribution platforms like Omnibees, SiteMinder, and Revinate. Duetto integrates uniquely with Mirai, STR, GuestCentric, ROIBACK, WebRezPro, and SkyTouch Technology, which favor properties seeking advanced market intelligence and operational data syncing.

Infor’s unique integrations include Priority Software, Customer Alliance, Zaplox, Birchstreet, and Tripleseat, supporting hotels with enhanced CRM, mobile key solutions, and event management needs. These integrations cater to hotels emphasizing operational workflows alongside revenue management.

Hotels requiring advanced forecasting and market data benefit from Duetto’s specialized integrations, while those seeking broader operational system connectivity may prefer Infor.

Edge: Even.

Which Do Hoteliers Rate Higher: GameChanger by Duetto or Infor EzRMS?

GameChanger by Duetto has a substantially higher overall rating of 4.7/5 from 695 reviews versus Infor’s 4.3/5 from 40 reviews. Duetto’s segment ratings consistently range from 4.6 to 4.8 across luxury, boutique, branded, and resort hotels, reflecting broad satisfaction. Infor’s ratings vary from 4.3 to 4.7 in fewer reviews, with limited data for some segments.

Duetto’s review volume and recency are robust historically but dropped sharply to 6 reviews in the last six months from an average of 60.3 per six months over the prior two years, indicating a 90% decline in recent feedback. Infor had no reviews in the last six months, so current ratings may not reflect recent product updates.

Despite this, Duetto’s higher rating and volume provide stronger evidence of superior user satisfaction and feature efficacy.

Edge: GameChanger by Duetto.

How Much Do GameChanger by Duetto and Infor EzRMS Cost?

GameChanger by Duetto publishes a base price of $1,000 per month with no freemium, monthly flat fee, or per-room pricing, and no implementation fee. Infor EzRMS does not publish pricing details publicly, offering no freemium or trial.

Without comparable published pricing from Infor, a direct cost comparison is not possible. Prospective buyers must request custom quotes from Infor, while Duetto provides transparent base pricing.

What Type of Hotel Should Use GameChanger by Duetto?

• Hotels that require dynamic, granular pricing by room type, segment, and distribution channel to maximize revenue.
• Properties with multiple hotels needing centralized multi-property revenue management.
• Luxury, boutique, resort, and branded hotels seeking advanced forecasting and AI-driven pricing.
• Teams prioritizing data-driven decision-making with customizable dashboards and real-time market insights.
• Hotels looking for extensive integrations with PMS and market data providers like STR and Mirai.

Not ideal if:

• Your team prefers simpler systems with faster onboarding and less complexity.
• You operate in regions with unreliable cloud connectivity, impacting real-time pricing.
• You seek lower-cost solutions or need per-room pricing models.
• You require direct competitor pricing integration, which some users wish was enhanced.

What Type of Hotel Should Use Infor EzRMS?

• City center and branded hotels valuing stable, modular revenue management automation.
• Properties needing comprehensive reporting and Excel-exportable data for routine analysis.
• Hotels seeking basic rate optimization with automated controls and demand forecasting.
• Teams wanting workflow tools like task management, client communication portals, and mobile apps to support operational revenue management.
• Hotels preferring vendors with large enterprise footprint and global support infrastructure.

Not ideal if:

• You require highly customizable pricing strategies and real-time rate adjustments per segment.
• Your revenue management team depends on advanced AI forecasting with granular market insights.
• You expect frequent product updates without risking broken functionalities.
• You want transparent pricing or freemium models.

GameChanger by Duetto vs Infor EzRMS: The Bottom Line for Hotels

GameChanger by Duetto and Infor EzRMS both automate revenue management to improve performance metrics like ADR, RevPAR, and occupancy. Duetto excels with a sophisticated Open Pricing model enabling real-time rate differentiation by room type, segment, and channel, supported by AI-driven forecasting and over 40 unique features. Infor focuses on stable, modular automation with strong reporting and workflow tools but lacks Duetto’s depth in pricing flexibility.

Choose GameChanger by Duetto if your property is luxury, boutique, or branded, operates multiple hotels, or demands real-time granular pricing and advanced analytics. Its 4.7 overall rating across 695 reviews, extensive integrations, and proven revenue impact in case studies underpin this recommendation. Be aware its review volume has declined sharply recently, which may mask emerging issues.

Choose Infor EzRMS if you run a city center or branded hotel preferring straightforward pricing automation, robust reporting, and operational workflow features. Its smaller but positive review base and extensive integration count support use in properties prioritizing stability and ease of reporting. Pricing is less transparent, and its feature set is less customizable.

Duetto leads on ratings, features, and pricing transparency; Infor offers a reliable alternative for hotels with simpler requirements and strong operational integration needs.