Duve - Online Check-in vs. LIKE MAGIC (Check-in):
Which Is Right for You?

The Decision

Choosing between Duve's Online Check-in and LIKE MAGIC (Check-in) hinges on your hotel’s specific operational needs and guest expectations. Both products aim to streamline check-in, reduce staff workload, and enhance guest experiences, but they approach these goals differently. Duve offers a broader suite of features with a more established global presence, while LIKE MAGIC emphasizes ease of use and automation in a smaller, more recent platform.

Are you prioritizing a comprehensive, proven solution with extensive integrations, or a simplified, highly automated system that emphasizes guest self-service? Let’s explore how these two solutions stack up across key factors.

Is Duve or LIKE MAGIC Better for Hotels?

Duve and LIKE MAGIC both target contactless check-in with features designed to improve operational efficiency and guest satisfaction. However, Duve's platform supports a wider range of functionalities, including profile enrichment, document scanning, and room upgrades, driven by a robust integration ecosystem with over 65 partners. LIKE MAGIC, on the other hand, offers a streamlined, easy-to-implement guest journey app with AI-powered responses, digital keys, and automation, but with fewer integrations and features.

Duve’s recent reviews—468 total, with 25 in the last six months—prove its ongoing relevance and user satisfaction, reflected by a 4.83/5 overall rating. LIKE MAGIC’s 29 reviews, primarily from small hotels and hostels, show a high satisfaction rate (99% likelihood to recommend) with fewer but newer reviews, indicating a fresh but less mature platform.

Does your hotel need a full guest management suite or a straightforward, automated check-in system? The choice depends on your operational complexity and growth plans.

Duve vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel requires a highly customizable platform with extensive integrations—especially with PMS, door lock systems, and revenue tools—Duve is the clear winner. Its features like PMS integration, messaging, analytics, and multi-channel delivery suit mid-to-large hotels aiming for a comprehensive guest experience.

Conversely, if your hotel is seeking a quick-to-deploy, contactless check-in solution with AI-driven automation and minimal setup, LIKE MAGIC is ideal. It’s especially suitable for small properties or those prioritizing guest self-service, with its focus on digital communication and effortless onboarding.

For large hotels looking to automate and personalize, Duve’s broad feature set and proven industry track record make it the stronger choice. Smaller hotels or hostels focusing on ease and speed should lean toward LIKE MAGIC.

Is Duve or LIKE MAGIC Easier to Use?

Duve’s platform has a high ease-of-use rating (4.74/5), but some reviews mention a learning curve due to its extensive features and complex setup process. New users might find onboarding slightly challenging but benefit from detailed support and documentation.

LIKE MAGIC scores even higher in ease of use (4.9/5), with reviews emphasizing its straightforward interface and simple guest onboarding. Its minimal setup and intuitive design make staff training quick, often completed in just 1.5 days.

Edge: LIKE MAGIC.

Which Has Better Features: Duve or LIKE MAGIC?

Duve offers 31 features exclusive to its platform, including PMS integration, document scanning, guest profiles, automated translations, and dynamic upselling. Its open API and analytics dashboard add depth for operational insights.

LIKE MAGIC lacks the breadth of features but provides core functionalities needed for contactless check-in, digital keys, automated messaging, and guest self-service, with a focus on automation and simplicity.

Edge: Duve, with 31 unique features and extensive integrations, leads in feature richness.

Which Has Better Customer Support: Duve or LIKE MAGIC?

Duve’s support rating (4.65/5) is strong, with reviews highlighting responsive service and dedicated onboarding assistance. However, some users note slow responses and bugs that temporarily impacted operations, though these are generally resolved efficiently.

LIKE MAGIC’s customer support (4.83/5) is slightly higher, with recent reviews praising its quick responsiveness and dedicated onboarding, especially for small hotels and hostels. Its smaller size may enable more personalized support.

Edge: LIKE MAGIC.

Which Has More Integrations: Duve or LIKE MAGIC?

Duve boasts over 65 verified partners, including PMS providers, door lock systems, and revenue management tools, making it highly adaptable to existing hotel infrastructure. Shared integrations include major brands like Mews, Oracle Hospitality, and SALTO Systems.

LIKE MAGIC has 10 verified partners, mostly focused on digital locks and PMS systems like SaltoKS and PMS providers, but with fewer options overall.

Edge: Duve, with over six times more integrations, offers broader compatibility.

Which Do Hoteliers Rate Higher: Duve or LIKE MAGIC?

Duve’s reviews, totaling 468 with recent activity, praise its comprehensive features, automation, and support, despite some UX challenges. It consistently earns a 4.83/5 rating, with a strong industry reputation.

LIKE MAGIC, with only 29 reviews, garners a 73.66/100 HTR score, with praise for its simplicity and automation. Its newer presence means less long-term data but high recent satisfaction.

Edge: Duve, with more reviews and higher overall ratings, is the more trusted choice among hoteliers.

How Much Do Duve and LIKE MAGIC Cost?

Duve’s pricing starts at $900 monthly, with no free tier or trial, reflecting its enterprise-level scope. LIKE MAGIC’s base price is $700 monthly, also without trial options, making it slightly more affordable but less feature-rich.

Neither product offers a free plan, emphasizing their professional-grade capabilities and tailored onboarding.

What Type of Hotel Should Use Duve?

• Hotels seeking a full guest management and upselling platform.
• Properties aiming for extensive PMS and third-party system integrations.
• Hotels focusing on automation of pre-arrival, arrival, and post-stay communications.
• Large or multi-property groups wanting centralized control and detailed analytics.

Not ideal if your hotel is small, with limited IT resources, or needs only basic check-in automation.

What Type of Hotel Should Use LIKE MAGIC?

• Small hotels, hostels, or boutique properties wanting quick deployment.
• Hotels prioritizing contactless check-in with minimal setup.
• Staff seeking a simple, automated guest journey app without extensive integrations.
• Properties focused on self-service, digital keys, and immediate automation.

Not ideal if your property needs advanced PMS integration or sophisticated guest profiling.

Duve vs LIKE MAGIC: The Bottom Line for Hotels

At its core, Duve offers a complete, adaptable platform designed for hotels that want to deeply customize their guest experience and integrate with existing systems. Its extensive feature set drives operational efficiency and revenue, making it suitable for medium to large hotels with complex needs.

LIKE MAGIC excels in delivering a straightforward, automated guest journey, especially for small and boutique hotels. Its simplicity, ease of use, and focus on contactless check-in make it ideal for properties prioritizing quick implementation and minimal IT overhead.

Choose Duve if your hotel values a comprehensive, scalable platform with broad integrations and detailed analytics. Opt for LIKE MAGIC if you need an easy-to-deploy, automated solution that enhances guest self-service and reduces staff workload with minimal fuss.

In conclusion, if your hotel seeks a proven, feature-rich platform with a global footprint and robust support, Duve is the superior choice. For properties that prioritize speed, simplicity, and automation, LIKE MAGIC offers a compelling, less complex alternative.