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LIKE MAGIC (Check-in)
4.9 (29 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Markus, Jean-Francois, Selina + 10 more experts recommend LIKE MAGIC
Read RecommendationsLIKE MAGIC (Check-in)
Ranked 3 (out of 86) in Contactless Check-in
Guest Experience. Hotel Operations. Seamlessly Magical.
99% recommended by 29 hotels
Schani Hotels, MM:NT, Stay Kooook & 26 others
Bell - AI powered product analyst
I analyzed all of LIKE MAGIC’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like LikeMagic for its seamless integration of guest management, operations, and analytics into one platform. Key features include contactless check-in, digital key integration, and automated task management, which streamline operations and reduce staffing needs. The tool significantly enhances guest experience by enabling self-service options and real-time communication, thus increasing guest satisfaction and potential upsell revenue. However, limited design flexibility and occasional push notification delays are noted.
Schani Hotels, MM:NT, Stay Kooook & 26 others
Read their reviewsWhat Types of Hotels LIKE MAGIC is Popular For
Size
1 | X-Small (1-9 room)
12 | Small (10-49 room)
7 | Mid-Sized (50-99 room)
7 | Large (100-499 room)
Country
19 | Switzerland
4 | Germany
3 | Austria
2 | United Kingdom
1 | United States
1 | Australia
1 | Italy
Type
14 | Extended Stay & Serviced Apartments
10 | City Center Hotels
7 | Boutique Hotels
5 | Limited Service & Budget Hotels
3 | Bed & Breakfast & Inns
3 | Branded Hotels
3 | Airport/Conference Hotels
2 | Luxury Hotels
2 | Vacation Rentals & Villas
1 | Hostels
1 | Resorts
Region
29 | Europe
1 | North America
1 | Oceania
Category
29 | Contactless Check-in
26 | Hotel Guest Apps
16 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is LIKE MAGIC?
Founded in 2023 | Headquarters in Zurich (Switzerland) | 20 employees
LIKE MAGIC (Check-in) is a comprehensive guest management system designed for hotels to elevate operational efficiency and enhance guest satisfaction. It seamlessly integrates contactless check-in, digital key access, and automated task management, ensuring streamlined operations and reduced staffing needs. The platform facilitates a superior guest experience by offering self-service options and real-time communication. Guests can enjoy personalized interactions, explore upsell opportunities, and leverage a digital concierge for a smooth, engaging stay, ultimately boosting satisfaction and revenue for the property.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of LIKE MAGIC products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
LIKE MAGIC Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
LIKE MAGIC Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by LIKE MAGIC
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
LIKE MAGIC's Provided Description:
"The Like Magic Guest Journey guides guests seamlessly from booking to post-stay, providing personalized interactions at every step. Through their preferred channels, guests can receive AI-powered responses, explore upsell offers, access digital keys, and use a digital concierge for requests or information. The result is a stress-free, engaging stay that delights guests while unlocking additional revenue opportunities for the hotel."
FAQs
Capabilities
LIKE MAGIC doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
0/1 features
LIKE MAGIC Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, LIKE MAGIC (Check-in) is the #7 most trending product in the Contactless Check-in category (out of 86) and the #434 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLIKE MAGIC’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
LIKE MAGIC Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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LIKE MAGIC Case Studies
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
Adelboden (Switzerland)
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
Pondicherry (India)
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
Bern (Switzerland)
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Düsseldorf (Germany)
References
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel."
Otto Konstantin Lindner
Co-Founder @
"We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing. Guests love communicating via WhatsApp, and it has added a personal touch to our services. Our staff is more engaged, as the platform has made daily tasks easier and more intuitive."
Christian Müller
Group Technology Manager @
"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."
Anke Reindl
General Manager @
"We have completed the setup with Like Magic, so we now have a tech stack that I can say will allow us to grow in the coming years. We don’t need a whole department for building such a thing. We bought a good solution, a very good solution."
Hendrik Kuhlman
Founder & CEO @
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Cedric Maderer
Product Manager @
Stay KooooK Bern City
"I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by Like Magic."
Cedric Nake
General Manager @
"Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems."
Janek Gensch
Operations Lead @
Akrida by NT Hotels | Rooms in Pondicherry | Near Beach | White Town | Couple | Breakfast | Guest House | Budget rooms
Featured Customers
More Products by LIKE MAGIC
Hotelier Rating
Looking for specific info?
10
Best hotel software
Manager from 50-74 room Airport/Conference Hotel in Dietikon (Switzerland)
Verified
5 months ago
Like Magic is the only software that covers everything. Efficient, uncomplicated, best support. Employees can be trained very quickly and it is a pleasure to work with them.
Switzerland
Switzerland
Manager
Mid-Sized Hotel
10
Best guest-journey we've used so far
CEO from 10 to 24 room in Rosenheim (Germany)
Verified
5 months ago
LikeMagic provides us with operational overviews and a near-to-perfect guest journey with online check-in, guest portal and IBE. It really enables us to do great things, increase revenues and through their integrations saves us a lot of time by providing AI capabilities and many more features.
Germany
Germany
CEO
Small Hotel
10
Smart and easy to use solution for our hotel group. Great user interface and back office interface for the staff.
Central Distribution Manager from 200 to 499 room City Center Hotel in Graz (Austria)
Verified
7 months ago
Support very fast acting and great customer success managers! Fast booking engine. Easy to use and very clear to understand.
Austria
Austria
Central Distribution Manager
Large Hotel
9
Progressive and innovative technology
Commercial Director from 200 to 499 room City Center Hotel in Graz (Austria)
Verified
7 months ago
All in one solution, Single source IBE + guest journey, No third party interfaces, Top Customer support, Reduced complexity, lower costs, faster implementation, more time to focus on what matters most: the guest.
Austria
Austria
Commercial Director
Large Hotel
10
Fast, professional and competent
Projekt Management from 25-49 room Limited Service & Budget Hotel in Rome (Italy)
Verified
9 months ago
It’s extremely easy to use and very intuitive, even for beginners. The interface is well designed, making every step clear and straightforward. What really stands out is the excellent support – whenever I had a question, the team responded quickly and was very helpful. Overall, a great experience. Highly recommended!
Italy
Italy
Projekt Management
Small Hotel
10
The LikeMagic check-in app makes arrival super easy for our guests.
CEO from 100 to 199 room Vacation Rentals & Villa in DarleyDale (United Kingdom)
Verified
9 months ago
What's particularly practical is that we can easily integrate additional services – from bread delivery to late checkout. This not only saves us work but also increases revenue.
No paperwork, no stress at the reception (which we don't have anyway) – just a few clicks on your smartphone, and everything's done. We can send information and lo...
United Kingdom
United Kingdom
CEO
Large Hotel
10
Fast support of customer Journey. I received a very good service and fast.
Hotel Admin from 25-49 room Airport/Conference Hotel in Arbedo-Castione (Switzerland)
Verified
11 months ago
Fast and perfect service, I received a very fast support in or to know the correct journey of the payment method by booking.
Switzerland
Switzerland
Hotel Admin
Small Hotel
10
A truly seamless platform
Digital Product Lead from 100 to 199 room Boutique in Sydney (Australia)
Verified
11 months ago
No other digital platform in the market has the features to deliver a seamless guest a team digital experience in one platform as LikeMagic does. LikeMagic understand hotels and care deeply about the experience they deliver. Key platforms features include:
• Realtime integrations between booking & operational systems.
• A purpose built ch...
Australia
Australia
Digital Product Lead
Large Hotel
10
Guest app and online check-in redefined
Head of Innovation & Services from 75-99 room Branded Hotel in Saas-Fee (Switzerland)
Verified
11 months ago
Everything essential for the guest is combined in a single interface. Before, during, and after their stay, guests always have the opportunity to interact with their booking, their profile, or directly with the hotel. This helps us and the guest greatly minimize manual effort.
Switzerland
Switzerland
Head of Innovation & Services
Mid-Sized Hotel
8
Online Check In
Operation Manager from 50-74 room Boutique in Nagold (Germany)
Verified
11 months ago
Guests can check into the hotel without anyone having to be present. Reviews and messages from almost all OTAs are collected centrally. A traffic light system makes everything very clear. Guests can book special services online.
Germany
Germany
Operation Manager
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The leading access system Glutz eAccess is fully integrated. Guests can open doors using a pin code or mobile phone. Authorisation is created automatically and assigned to the booking. It is very practical and convenient for the guest. It is very efficient for the hotel operator.
Showing all answers to: "What does this product or service do well?"
The leading access system Glutz eAccess is fully integrated. Guests can open doors using a pin code or mobile phone. Authorisation is created automatically and assigned to the booking. It is very practical and convenient for the guest. It is very efficient for the hotel operator.
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Our long-term partnership with likeMagic has been incredibly fruitful, resulting in the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack is a very intelligent way of combining guest and staff communications on one platform and integrates seamlessly with existing systems, significantly enhancing both the guest and staff experience. We are proud to be working with likeMagic as they continue to redefine excellence in the hospitality industry, helping to create digital-first concepts that resonate in today's market.
Our long-term partnership with likeMagic has been incredibly fruitful, leading to the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack integrates flawlessly into existing systems, significantly enhancing both guest and staff experiences. The combination of user-friendly design and cutting-edge technology not only streamlines operations but also allows for greater personalisation of services. We are proud to collaborate with likeMagic, which continuously seeks to redefine excellence in hospitality, helping to create digital-first concepts that resonate in today’s market.
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
Question:
What differentiates this product or service from the competition?
Answer:
LikeMagic achieves above-average quality in software and services. This is because its applications are used in the company's own operations and have to meet very high standards. The technological expertise has led to a very short implementation time.
Showing all answers to: "What differentiates this product or service from the competition?"
LikeMagic achieves above-average quality in software and services. This is because its applications are used in the company's own operations and have to meet very high standards. The technological expertise has led to a very short implementation time.
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
LikeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many of its competitors.
likeMagic provides a seamless implementation process, intuitive and innovative usage, a talented team that provides forward-thinking solutions, and a cutting-edge system that surpasses many competitors.
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Integration of the easy-to-use and easy-to-install door access solution from Glutz into the LikeMagic all-in-one software suite. The operational software services are continuously monitored and fulfil the highest quality requirements.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integration of the easy-to-use and easy-to-install door access solution from Glutz into the LikeMagic all-in-one software suite. The operational software services are continuously monitored and fulfil the highest quality requirements.
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Choose to integrate with likeMagic if you want to optimise your operations and improve your guest experience. The solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions. likeMagic offers features such as a booking engine, mobile check-in, real-time engagement and streamlined communications to ensure hotel operations run smoothly. In addition, its adaptable nature equips hoteliers for future hospitality trends, such as AI, allowing them to remain agile and effectively meet evolving guest expectations. likeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many competitors.
Hoteliers should choose an integration with likeMagic to optimise operations and enhance the guest experience. Their solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions.
likeMagic offers features like a booking engine, mobile check-in, real-time engagement, and streamlined communication, ensuring that hotel operations run smoothly. Additionally, its adaptable nature equips hoteliers for future hospitality trends, such as AI, enabling them to remain agile and effectively meet evolving guest expectations.
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Recommended by
Markus Egger
Key Account Manager
@
Glutz AG
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Markus Egger
Key Account Manager
@
Glutz AG
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Nils Betschart
Managing Partner
@
Hotel DigIT Services AG
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Tom Urbaenk
CEO
@
TAURUS Sicherheitstechnik GmbH
Jason Noronha
CEO
@
D3x
Are you a consultant or vendor that recommends LIKE MAGIC?
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News
LIKE MAGIC
2 months ago
TFE Hotels partners with Like Magic on next-generation guest journey management solution
LIKE MAGIC
5 months ago
LIKE MAGIC and D3x AI Achieve 70% Drop in Manual Cases for McDreams Hotels
LIKE MAGIC
7 months ago
Homaris Partners with LIKE MAGIC to Drive Operational Efficiency and Support Expansion
LIKE MAGIC
1 year ago
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
LIKE MAGIC
1 year ago
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
LIKE MAGIC
1 year ago
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
LIKE MAGIC
1 year ago
McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”
LIKE MAGIC
1 year ago
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
LIKE MAGIC Integrations
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87% recommended by 21 hotels |
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Support
Unverified
LIKE MAGIC has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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