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LIKE MAGIC (Check-in)
4.9 (10 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Markus, Jean-Francois, Selina + 10 more experts recommend LIKE MAGIC
Read RecommendationsLIKE MAGIC (Check-in)
Unranked in Contactless Check-in
Unlock the full potential of your hospitality business! It works like magic.
99% recommended by 12 hotels
Schani Hotels, MM:NT, Stay Kooook & 9 others
What is LIKE MAGIC?
Founded in 2023 | Headquarters in Zurich (Switzerland) | 20 employees
LIKE MAGIC is an operations and guest experience platform. It enhances business efficiency by automating routine tasks and providing insightful analytics for better decision-making. The platform facilitates seamless interactions between guests and staff, boosting guest satisfaction through tailored experiences. It streamlines operations by integrating various functions under a single interface, optimizing resource management and driving revenue growth. LIKE MAGIC empowers businesses to deliver exceptional service by leveraging AI-generated summary reviews and personalized recommendations, making it an invaluable tool for improving overall operational effectiveness and guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of LIKE MAGIC products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
LIKE MAGIC Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
LIKE MAGIC Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by LIKE MAGIC
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
LIKE MAGIC's Provided Description:
"Increase efficiency, drive revenue, and create a game-changing experience for everyone involved with the LIKE MAGIC operations & guest experience platform."
FAQs
Capabilities
LIKE MAGIC doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
0/1 features
LIKE MAGIC Reviews Summary
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, LIKE MAGIC (Check-in) is the #3 most trending product in the Contactless Check-in category (out of 76) and the #103 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLIKE MAGIC’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
LIKE MAGIC Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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LIKE MAGIC Case Studies
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
Adelboden (Switzerland)
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
Kreisfreie Stadt Berlin (Germany)
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
Bern (Switzerland)
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Düsseldorf (Germany)
References
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel."
Otto Konstantin Lindner
Co-Founder @
"We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing. Guests love communicating via WhatsApp, and it has added a personal touch to our services. Our staff is more engaged, as the platform has made daily tasks easier and more intuitive."
Christian Müller
Group Technology Manager @
"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."
Anke Reindl
General Manager @
"We have completed the setup with Like Magic, so we now have a tech stack that I can say will allow us to grow in the coming years. We don’t need a whole department for building such a thing. We bought a good solution, a very good solution."
Hendrik Kuhlman
Founder & CEO @
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Cedric Maderer
Product Manager @
Stay KooooK Bern City
"I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by Like Magic."
Cedric Nake
General Manager @
"Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems."
Janek Gensch
Operations Lead @
MM:NT Berlin Lab
Featured Customers
More Products by LIKE MAGIC
Hotelier Rating
Looking for specific info?
10
A fantastic solution for the business as well as for the guests
General Manager from 25-49 room Vacation Rentals & Villa in Adelboden (Switzerland)
Verified
7 days ago
It is super uncomplicated for both employees and guests; it makes work easier for the team and communication with guests.
Switzerland
Switzerland
General Manager
Mid-Sized Hotel
10
100% recommended- A Simple, Effective Solution for Guests and Staff Alike
GM from 10 to 24 room Bed & Breakfast & Inn in Flims (Switzerland)
Verified
8 days ago
As a small hotel, like magic has allowed us to reduce our front desk hours without compromising on service—guests can still check in at any time thanks to the seamless, contactless check in process, which is very well received. Our housekeeping team is more efficient than ever, using the task tool to stay organized completely paperless. Gue...
Switzerland
Switzerland
GM
Small Hotel
9
Easy and intuitive Tool for internal and external guests
Hotel Manager from 25-49 room City Center Hotel in Zurich (Switzerland)
Verified
16 days ago
The possibility to jump into guest journey as operator. Further, easy access to resend booking confirmations. Possibility to directly get in touch with guests.
Switzerland
Switzerland
Hotel Manager
Mid-Sized Hotel
10
Game changing operations & guest experience platform
General Manager from 25-49 room City Center Hotel in Zurich (Switzerland)
Verified
16 days ago
LIKE MAGIC provides a state of the art solution that covers guest journey, web app, messaging, booking engine, employee backend and much more combined in one system. The mobile check-in and smartphone door opening is a great feature.
Switzerland
Switzerland
General Manager
Mid-Sized Hotel
10
It's one of the most advanced guest journeys out there, and it's amazing!
Owner of Edler Wohnraum from 25-49 room Extended Stay & Serviced Apartment in Chemnitz (Germany)
Verified
17 days ago
Looking for a customer journey that is truly engaging, easy to understand for your guests, and provides peace of mind for your hotel? Search no more. This is one of the most complex tech pieces in the hotel industry. Highly customizable, extremely detailed, with frequent "wow!" experiences to come.
Germany
Germany
Owner of Edler Wohnraum
Mid-Sized Hotel
10
Makes life easier
Operations Manager from 10 to 24 room Bed & Breakfast & Inn in Murg (Switzerland)
Verified
18 days ago
Uncomplicated online check in for customers which saves time for the reception as check in, payment etc, is already done.
Switzerland
Switzerland
Operations Manager
Small Hotel
10
Fantastic guest experience and efficient teamwork with LIKE MAGIC
CEO from 25-49 room Boutique in London (United Kingdom)
Verified
18 days ago
We are particularly impressed by the intuitive guest journey (#check-in, #contactless), which allows our guests to check in independently and enter their suite directly. LikeMagic has made managing our housekeeping much easier and more efficient. LikeMagic also has a really good booking route (#app, #directory), which is seamlessly integrat...
United Kingdom
United Kingdom
CEO
Mid-Sized Hotel
10
Everything you need and easy to use
Group Manager Systems & Integrations from 100 to 199 room Boutique in Vienna (Austria)
Verified
22 days ago
Easy to use for both guest and employees, structured back office to use for staff. Guest side: self check-in is quick and easy, also mobile key is possible (either via app or directly from the guest journey). no long waiting times for guests, check-in can also be done on the mobile phone. easy communication with guests via messaging functio...
Austria
Austria
Group Manager Systems & Integrations
Large Hotel
10
Swiss-made, mobile-first, all-in-one hotel guest app - a game-changer in customer orientation, employee collaboration and process optimization
General Manager from 200 to 499 room Extended Stay & Serviced Apartment in Horw (Switzerland)
Verified
29 days ago
LIKE MAGIC offers a fully digital, automated, and all-encompassing platform that has drastically streamlined our hotel operations at Anstatthotel. Thanks to their dynamic and fast evolving approach, our team can now work more efficiently, allowing staff to focus on what really matters -> guest experience. With continuous product evolution,...
Switzerland
Switzerland
General Manager
X-Large Hotel
10
Contactless interactions but very efficient
COO from 50-74 room Extended Stay & Serviced Apartment in Sierre (Switzerland)
Verified
1 months ago
Very efficient and straight forward for the guest and the users. It is giving us fully satisfaction in in order to coordinate and full fill our guests needs.
Switzerland
Switzerland
COO
Mid-Sized Hotel
- 1
It looks like LIKE MAGIC is not recommended by any hotels
Check out the top 10 most recommended LIKE MAGIC alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The leading access system Glutz eAccess is fully integrated. Guests can open doors using a pin code or mobile phone. Authorisation is created automatically and assigned to the booking. It is very practical and convenient for the guest. It is very efficient for the hotel operator.
Showing all answers to: "What does this product or service do well?"
The leading access system Glutz eAccess is fully integrated. Guests can open doors using a pin code or mobile phone. Authorisation is created automatically and assigned to the booking. It is very practical and convenient for the guest. It is very efficient for the hotel operator.
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Our long-term partnership with likeMagic has been incredibly fruitful, resulting in the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack is a very intelligent way of combining guest and staff communications on one platform and integrates seamlessly with existing systems, significantly enhancing both the guest and staff experience. We are proud to be working with likeMagic as they continue to redefine excellence in the hospitality industry, helping to create digital-first concepts that resonate in today's market.
Our long-term partnership with likeMagic has been incredibly fruitful, leading to the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack integrates flawlessly into existing systems, significantly enhancing both guest and staff experiences. The combination of user-friendly design and cutting-edge technology not only streamlines operations but also allows for greater personalisation of services. We are proud to collaborate with likeMagic, which continuously seeks to redefine excellence in hospitality, helping to create digital-first concepts that resonate in today’s market.
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
Question:
What differentiates this product or service from the competition?
Answer:
LikeMagic achieves above-average quality in software and services. This is because its applications are used in the company's own operations and have to meet very high standards. The technological expertise has led to a very short implementation time.
Showing all answers to: "What differentiates this product or service from the competition?"
LikeMagic achieves above-average quality in software and services. This is because its applications are used in the company's own operations and have to meet very high standards. The technological expertise has led to a very short implementation time.
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
LikeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many of its competitors.
likeMagic provides a seamless implementation process, intuitive and innovative usage, a talented team that provides forward-thinking solutions, and a cutting-edge system that surpasses many competitors.
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Integration of the easy-to-use and easy-to-install door access solution from Glutz into the LikeMagic all-in-one software suite. The operational software services are continuously monitored and fulfil the highest quality requirements.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integration of the easy-to-use and easy-to-install door access solution from Glutz into the LikeMagic all-in-one software suite. The operational software services are continuously monitored and fulfil the highest quality requirements.
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Choose to integrate with likeMagic if you want to optimise your operations and improve your guest experience. The solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions. likeMagic offers features such as a booking engine, mobile check-in, real-time engagement and streamlined communications to ensure hotel operations run smoothly. In addition, its adaptable nature equips hoteliers for future hospitality trends, such as AI, allowing them to remain agile and effectively meet evolving guest expectations. likeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many competitors.
Hoteliers should choose an integration with likeMagic to optimise operations and enhance the guest experience. Their solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions.
likeMagic offers features like a booking engine, mobile check-in, real-time engagement, and streamlined communication, ensuring that hotel operations run smoothly. Additionally, its adaptable nature equips hoteliers for future hospitality trends, such as AI, enabling them to remain agile and effectively meet evolving guest expectations.
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Recommended by
Markus Egger
Key Account Manager
@
Glutz AG
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Markus Egger
Key Account Manager
@
Glutz AG
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Nils Betschart
Managing Partner
@
Hotel DigIT Services AG
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Tom Urbaenk
CEO
@
TAURUS Sicherheitstechnik GmbH
Jason Noronha
CEO
@
D3x
Are you a consultant or vendor that recommends LIKE MAGIC?
Leave a recommendation
News
LIKE MAGIC
1 month ago
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
LIKE MAGIC
1 month ago
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
LIKE MAGIC
1 month ago
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
LIKE MAGIC
1 month ago
McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”
LIKE MAGIC
1 month ago
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
LIKE MAGIC Integrations
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Support
Unverified
LIKE MAGIC has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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