RateTiger Channel Manager (by eRevMax) vs. innRoad Channel Manager:
Which Is Right for You?

The Decision

Choosing a channel manager is crucial for your hotel's online distribution strategy. eRevMax's RateTiger and innRoad's Channel Manager both aim to streamline your operations and increase bookings, but they do so with different strengths. RateTiger has more reviews and recent feedback, making it the more reliable choice for up-to-date performance insights. So, which one aligns better with your hotel’s needs?

Is RateTiger or innRoad Better for Hotels?

RateTiger by eRevMax and innRoad both address the core hotel distribution challenge: managing multiple OTAs and booking channels efficiently. RateTiger, established in 2001, is used globally with a focus on large and boutique hotels, offering extensive integrations and advanced analytics. innRoad, founded in 2007, caters primarily to small and mid-sized properties, emphasizing simplicity, ease of use, and comprehensive support. While both connect to leading OTAs, RateTiger’s broader network and more robust feature set give it an edge, especially in complex distribution environments.

RateTiger’s strengths lie in its real-time synchronization and detailed reporting, which appeal to hotels with a complex distribution footprint. innRoad excels in user-friendliness and customer support, making it attractive for smaller teams seeking straightforward management. Do you need a more extensive network and advanced tools, or a simple, reliable platform?

RateTiger vs innRoad: Which Should Your Hotel Choose?

If your hotel needs a high level of customization, extensive channel connections, and detailed analytics, go with RateTiger. Its 115 reviews and a strong recent review presence give it a solid reputation among hotels requiring complex distribution management. For properties like boutique hotels or larger resorts, RateTiger’s broader partner network and multi-lingual support are significant advantages.

If your hotel prioritizes ease of use, seamless onboarding, and dedicated support, innRoad is the better choice. It boasts a higher overall rating (4.88/5 versus RateTiger’s 4.7/5), with 64 recent reviews in the last six months, indicating current customer satisfaction. InnRoad’s focus on small hotels, with features like integrated PMS and guest communication, appeals to busy teams looking for reliability and simplicity.

Is RateTiger or innRoad Easier to Use?

RateTiger’s UI scores 4.39/5, and many reviews mention its somewhat outdated interface and learning curve. Users report that onboarding can be slow and that some features require training, which might be a hurdle for smaller teams. Despite its complexity, experienced users find its real-time updates and customization valuable, but new users may need more training resources.

InnRoad’s UI scores slightly higher at 4.53/5, and reviews consistently praise its user-friendly design. Users find it intuitive, with straightforward onboarding and training. Support from innRoad’s team is also frequently mentioned as prompt and helpful, easing the learning curve for new users.

Edge: innRoad.

Which Has Better Features: RateTiger or innRoad?

RateTiger offers 7 shared features with innRoad, plus 3 unique functionalities like multi-currency support, multi-lingual capabilities, and centralized user management. Its feature set is ideal for hotels needing advanced analytics, rate management, and extensive OTA connections.

innRoad, however, provides 42 features, including a property management system, booking engine, group booking, pricing intelligence, guest communication, integrated payments, and more. Its rich feature set supports the full hotel operation, not just distribution, making it more versatile for smaller hotels.

Edge: innRoad.

Which Has Better Customer Support: RateTiger or innRoad?

RateTiger’s support scores 4.61/5, with reviews highlighting its responsiveness and helpfulness. However, some users mention occasional delays in issue resolution and a desire for faster responses, especially during busy periods.

innRoad’s support scores slightly higher at 4.64/5. Customers frequently praise its 24/7 live support, quick response times, and ongoing training. Many reviews describe innRoad’s team as proactive and attentive, which is crucial for small teams relying on dependable assistance.

Edge: innRoad.

Which Has More Integrations: RateTiger or innRoad?

RateTiger boasts 70 verified partner integrations, including major OTAs, GDS, and PMS systems, giving hotels a broad network for distribution. Its connections include key players like Booking.com, Expedia, Airbnb, TripAdvisor, and regional providers, supporting global reach.

innRoad has fewer integrations—34 verified partners—but covers key OTAs like Google, Airbnb, Vrbo, and major booking engines. It also integrates with third-party systems like Quickbooks and offers support for direct billing and payment processing.

Edge: RateTiger.

Which Do Hoteliers Rate Higher: RateTiger or innRoad?

RateTiger’s HTG score is 67.78, with a 4.7/5 overall rating based on 115 reviews, most recent in the last six months. Hotels of various sizes, especially boutique and city center hotels, rate it highly for reliability and integration.

innRoad’s HTG score is significantly lower at 22.59, yet it boasts a higher overall rating of 4.88/5 from 64 reviews, with recent feedback emphasizing ease of use and support. Smaller properties, especially inns and motels, tend to rate innRoad higher.

Edge: innRoad.

How Much Do RateTiger and innRoad Cost?

Both products do not publicly disclose detailed pricing models, but they are typically offered via custom quotes based on property size and needs. Neither has a freemium or trial version, so costs are likely tailored and negotiated.

What Type of Hotel Should Use RateTiger?

• Hotels with complex distribution needs across multiple regions.
• Properties that require detailed analytics and rate management.
• Larger resorts or boutique hotels with extensive OTA networks.
• Hotels aiming for multi-lingual support and multi-currency capabilities.
• Teams that want to optimize revenue through advanced tools.

Not ideal if you’re a small hotel seeking simplicity or a lower-cost solution.

What Type of Hotel Should Use innRoad?

• Small to mid-sized hotels, inns, and motels prioritizing ease of use.
• Properties seeking integration with a property management system.
• Hotels that value responsive, 24/7 support.
• Teams looking for a full operational suite, including guest communication and booking engine.
• Hotels with limited IT resources needing straightforward onboarding.

Not ideal if you need extensive customization or operate in many regions requiring multi-lingual support.

RateTiger vs innRoad: The Bottom Line for Hotels

RateTiger offers a broad network, advanced analytics, and extensive customization, making it suitable for larger hotels or those with complex distribution needs. Its strength lies in its global reach and detailed control over rates and inventory.

InnRoad excels in simplicity, support, and integrated hotel management features, ideal for small properties or hotels seeking a one-stop solution. Its user-friendly design and comprehensive support make it easier for teams to operate efficiently.

If your hotel values extensive integrations, customization, and global reach, choose RateTiger. If you need a reliable, easy-to-use platform with strong support tailored for smaller properties, innRoad is the better fit.