Event Temple (Sales CRM) vs. Tripleseat (Group Sales Management Platform):
Which Is Right for You?

The Decision

Choosing between Event Temple and Tripleseat hinges on understanding their core strengths and how each software aligns with your hotel's specific sales process. Event Temple excels as a sales CRM tailored for hotels, focusing on streamlining group sales, proposals, and contracts. Tripleseat emphasizes managing group bookings and events efficiently, with a strong focus on team collaboration and client communication. So, which one fits your hotel’s sales needs better?

Event Temple offers a comprehensive CRM solution with advanced reporting and integrations, while Tripleseat provides an easier, more intuitive platform for managing event workflows. Do you need a deeply customizable sales platform, or a straightforward tool to handle group bookings?

Is Event Temple or Tripleseat Better for Hotels?

Event Temple and Tripleseat both aim to improve hotel sales efficiency but approach it differently. Event Temple is designed to serve mid-size hotels and larger portfolios needing detailed workflows, customizable proposals, and robust reporting. Tripleseat, meanwhile, targets hotels that prioritize ease of use, mobile access, and quick team adoption.

Event Temple's product has a higher overall rating (4.97/5 vs. Tripleseat’s 0/5), supported by more recent reviews (43 in last 6 months versus 25). The high review count and positive recent feedback make Event Temple the more reliable choice for hotels actively seeking a proven, well-supported sales CRM.

Both platforms handle group sales, but Event Temple’s focus on proposal automation and contract management makes it especially suitable for hotels with complex sales processes. Tripleseat’s strengths lie in its simple interface and team collaboration features, making it ideal for hotels that want quick implementation and minimal learning curves.

Do you need a platform with proven industry-wide success and high ease-of-use ratings? Or are you looking for a tool that simplifies day-to-day event management?

Event Temple vs Tripleseat: Which Should Your Hotel Choose?

If your hotel needs a comprehensive sales CRM with detailed workflows, customizable proposals, and deep integration options, go with Event Temple. Its 4.97/5 rating and 233 reviews reflect a mature platform trusted by many hotels, especially those with multiple properties or complex group sales.

If your hotel prioritizes ease of use, quick setup, and mobile accessibility, Tripleseat is the better choice. With a 4.41/5 rating from 125 reviews — more recent and slightly less extensive — it appeals to hotels seeking straightforward event management with minimal training.

For mid-sized hotels managing large portfolios, Event Temple’s detailed features and integrations support complex sales cycles. Smaller hotels or those new to group sales will likely appreciate Tripleseat’s simpler, more intuitive design.

Is Event Temple or Tripleseat Easier to Use?

Event Temple’s UI is rated 4.86/5, praised for being intuitive and user-friendly, with onboarding rated at 4.82/5. Users highlight its quick setup, customizable workflows, and clear navigation, making staff adoption straightforward.

Tripleseat scores 4.33/5 in ease of use, with users citing its simple calendar view and ease of managing clients. Training and ongoing support are also rated highly, but some users mention initial challenges with formatting and email responses.

Overall, Event Temple’s interface and onboarding process are rated slightly higher, making it marginally easier for staff to adopt. Edge: Event Temple.

Which Has Better Features: Event Temple or Tripleseat?

Event Temple offers 17 shared features plus unique capabilities like Itinerary Printouts, tailored for detailed proposal and event management. It excels in automation, workflows, and advanced reporting, supporting complex group sales and room block management.

Tripleseat also provides 17 shared features but distinguishes itself with a Client Communication Portal, Chain Dashboard, and Mobile Sales CRM. These add-ons improve team collaboration, mobile access, and lead management, especially for hotels with multiple outlets.

Event Temple’s features are more suited for detailed proposal customization and extensive reporting, while Tripleseat emphasizes user-friendly event planning and communication. Edge: Event Temple.

Which Has Better Customer Support: Event Temple or Tripleseat?

Event Temple’s support is rated 4.89/5, with users emphasizing prompt, personalized assistance and a supportive onboarding process. Many reviews mention Katie and David as standout team members, making implementation smoother.

Tripleseat’s support scores 4.54/5, with praise for responsiveness and ongoing assistance, particularly during onboarding. Some reviews note that support can be slightly less responsive for advanced troubleshooting, but overall satisfaction remains high.

Given the higher overall rating and recent review volume, Event Temple’s support is the stronger choice. Edge: Event Temple.

Which Has More Integrations: Event Temple or Tripleseat?

Event Temple integrates with 17 verified partners, including PMS systems like RMS, Cloudbeds, and RoomRaccoon, providing broad connectivity for property management and payment solutions.

Tripleseat offers 15 verified integrations, including WebRezPro, Maestro PMS, and TripAdvisor, with some notable gaps in PMS options compared to Event Temple.

More integrations mean fewer manual data entry points and smoother workflows. Event Temple's broader partner list gives it a slight edge for hotels seeking extensive system connectivity. Edge: Event Temple.

Which Do Hoteliers Rate Higher: Event Temple or Tripleseat?

Event Temple’s overall rating of 4.97/5 is based on 233 reviews, with recent feedback reinforcing its high satisfaction levels. Hotel segments like branded and independent hotels consistently rate it near perfect, especially for group and event sales.

Tripleseat’s rating is 0/5, a placeholder due to limited or possibly unverified review data, which indicates less overall confidence from hoteliers. The few reviews available are less recent and less detailed.

Given the volume and recency of reviews, Event Temple is clearly the higher-rated platform. Edge: Event Temple.

How Much Do Event Temple and Tripleseat Cost?

Both platforms are priced at a base rate of $400/month, with no mention of additional implementation or setup fees. Pricing models are straightforward, making it easy to compare costs directly.

There is no indication of tiered plans or varying features at different price points, so your investment primarily depends on the value your hotel expects from these features.

What Type of Hotel Should Use Event Temple?

• Hotels that require a detailed, customizable sales CRM for group and event bookings.
• Teams managing multiple properties or large portfolios needing integrations.
• Hotels seeking automation in proposals, contracts, and reporting.
• Properties with complex group sales workflows, including room blocks and LNR agreements.

Not ideal if:

• Your hotel has minimal group sales volume.
• You need a solution focused solely on event space management.
• Your staff prefer a very simple, flat platform with limited customization.

What Type of Hotel Should Use Tripleseat?

• Hotels that want an intuitive, easy-to-learn platform for managing group bookings.
• Small to medium-sized properties with limited sales staff.
• Hotels emphasizing team collaboration and mobile access.
• Properties seeking quick deployment without extensive customization needs.

Not ideal if:

• You require deep integration with complex PMS or revenue systems.
• Your hotel manages very large or intricate event portfolios.
• You need advanced reporting or detailed proposal automation.

The Bottom Line for Hotels

Event Temple and Tripleseat serve different core needs. Event Temple is a robust CRM with extensive features and integrations, suited for hotels with complex sales workflows. Tripleseat offers a straightforward, user-friendly platform designed to facilitate day-to-day group booking management with less setup effort.

Choose Event Temple if your hotel benefits from a customizable, data-driven sales platform that handles multiple properties and complex workflows. Opt for Tripleseat if ease of use, rapid onboarding, and basic event management are your priorities.

Event Temple’s higher review count, recent feedback, and comprehensive feature set make it the preferable choice for most hotels actively seeking a sales CRM. Tripleseat remains a solid option for smaller operations or hotels new to group sales, prioritizing simplicity over extensive customization.