Everguest vs. Flexkeeping vs. Service Metrics Group: Which is a Better Fit?

Compare SurvAI by Everguest Intelligence vs Flexkeeping (Glitch Management) vs Service Metrics Group

Everguest

SurvAI by Everguest Intelligence

2 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Service Metrics Group

Service Metrics Group

2 reviews

Compare SurvAI by Everguest Intelligence vs Flexkeeping (Glitch Management) vs Service Metrics Group

Guest Surveys & Feedback vendor comparison between SurvAI by Everguest Intelligence vs Flexkeeping (Glitch Management) vs Service Metrics Group. Find out which Guest Surveys & Feedback is right for you based on realtime data from 23 verified hotelier reviews across 8 countries.

Everguest

Everguest

Ranked 10 (out of 25)

5.0
2 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 12 (out of 25)

5.0
2 reviews
View profile

Ratings Summary

HT Score

SurvAI by Everguest Intelligence

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon
Popularity

SurvAI by Everguest Intelligence

2 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Service Metrics Group

2 verified reviews
Likelihood to Recommend

SurvAI by Everguest Intelligence

100%

Flexkeeping (Glitch Management)

99%

Service Metrics Group

100%
Ease of Use

SurvAI by Everguest Intelligence

5

Flexkeeping (Glitch Management)

5

Service Metrics Group

5
ROI

SurvAI by Everguest Intelligence

5

Flexkeeping (Glitch Management)

4.8

Service Metrics Group

5
Implementation

SurvAI by Everguest Intelligence

Not enough data available

Flexkeeping (Glitch Management)

4.9

Service Metrics Group

Not enough data available
Customer Support

SurvAI by Everguest Intelligence

5

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

Certificate of Excellence

SurvAI by Everguest Intelligence

Flexkeeping (Glitch Management)

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

SurvAI by Everguest Intelligence

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Everguest
vs.
Flexkeeping
vs.
Service Metrics Group

Customers

Top 3 Segments

SurvAI by Everguest Intelligence

Resorts - 50%
Motels - 0%
Hostels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients

SurvAI by Everguest Intelligence

Everguest doesn’t have any featured brands available

Flexkeeping (Glitch Management)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

SurvAI by Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Everguest
vs.
Flexkeeping
vs.
Service Metrics Group

What Customers Are Saying

Most Recent Review

SurvAI by Everguest Intelligence

All around great service

Resort Manager from Budapest (Hungary)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Positive Review

SurvAI by Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Critical

SurvAI by Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Flexkeeping (Glitch Management)

Amazing company

GM

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
References

SurvAI by Everguest Intelligence

Everguest doesn’t have any references available

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

SurvAI by Everguest Intelligence

Everguest doesn't have any integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent company updates

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Recent Articles

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles