eviivo Suite™ PMS vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and NewBook hinges on your hotel’s specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but eviivo is tailored for a broad array of accommodation types and is more entrenched in the European and UK markets, while NewBook is geared toward intuitive, scalable management for properties seeking straightforward operations. Are you prioritizing extensive features and international presence, or ease of use and rapid deployment?

eviivo offers a comprehensive, feature-rich platform with a strong focus on reservations, guest communication, and integrations, especially suited for independent hotels, B&Bs, and vacation rentals. NewBook emphasizes simplicity, core management, and growth, making it ideal for hotels and short-term rentals looking to expand without a steep learning curve. Which aligns best with your current and future needs?

Is eviivo Suite™ or NewBook Better for Hotels?

eviivo and NewBook solve different core problems for your team. eviivo excels at managing multi-property portfolios with diverse channels, offering 26 shared features plus 25 exclusive ones like guest messaging, online check-in, and automated reminders, all with extensive OTA integrations. In contrast, NewBook simplifies daily operations, focusing on booking, accounting, and housekeeping with 16 verified integrations, including SiteMinder and Revinate, but fewer advanced features.

While eviivo's suite is better for hotels needing extensive automation and multi-channel distribution, NewBook provides a streamlined experience for properties prioritizing ease of use and rapid onboarding. Do you need a full-service system with advanced guest engagement? Or a straightforward platform to run your daily operations efficiently?

NewBook vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel needs robust multi-channel distribution, extensive automation, and a presence in markets like Europe or the UK, go with eviivo. Its 191 reviews and recent, positive feedback reflect strong support and a proven track record in complex hotel setups. For properties focused on simple management, quick onboarding, and support in the Asia-Pacific, NewBook’s 16 reviews and high satisfaction ratings make it the clear choice.

Hospitality owners with multiple properties or vacation rentals needing tight channel control will benefit from eviivo’s advanced features. Smaller hotels, boutique inns, or campgrounds seeking straightforward management should consider NewBook’s intuitive platform. Which type of management style matches your operational goals?

Is eviivo Suite™ or NewBook Easier to Use?

eviivo scores a solid 4.43/5 in ease of use, with many users praising its straightforward reservation management and onboarding process. However, some reviews mention interface design as a potential area for improvement, citing a less modern user experience. Its onboarding is supported by extensive expertise, but the platform’s depth can pose a learning curve for some users.

NewBook boasts a slightly higher ease of use rating at 4.69/5, with reviews highlighting its intuitive design, simple dashboards, and minimal training requirements. Customers praise the system’s user-friendliness and efficient customer support, making staff adoption faster. Edge: NewBook.

Which Has Better Features: eviivo Suite™ or NewBook?

eviivo offers 26 shared features plus 25 unique capabilities, including guest messaging, online check-in/out, real-time reporting, and automated space optimization—many absent from NewBook. It also provides mobile apps, PCI, GDPR, and SOC2 compliance, alongside task and shift management, making it highly adaptable for complex operations.

NewBook features 16 core capabilities, focusing on bookings, accounting, housekeeping, and guest management, with notable additions like a CRM and spa modules. However, it lacks advanced automation tools, online check-in, or messaging features present in eviivo. Edge: eviivo, for its broader feature set.

Which Has Better Customer Support: eviivo or NewBook?

eviivo’s customer support scores 4.42/5, with users citing prompt, knowledgeable assistance, especially during onboarding. While some reviews mention room for more personalized or faster responses, overall, the support is highly praised.

NewBook shines with a perfect 5/5 rating, supported by glowing testimonials about its dedicated, creative support team and timely responses. Users report smoother onboarding and ongoing help, which is crucial for new users. Edge: NewBook.

Which Do Hoteliers Rate Higher: eviivo or NewBook?

eviivo’s 191 reviews with an overall rating of 0.93/5 seem low, but this rating is likely impacted by a few negative experiences, including forced conversions and poor customer service. Its more recent reviews (20 in the last 6 months) are scarce, reducing confidence in current performance.

NewBook’s 16 reviews with an impressive 4.75/5, and a recent 0 reviews in the last 6 months, indicate high satisfaction among users, especially in boutique and small property segments. Hoteliers in Asia-Pacific and North America favor NewBook for its support and simplicity. Edge: NewBook.

How Much Do eviivo and NewBook Cost?

eviivo’s base price is $700 per month, with no free tier, trial, or implementation fees. The pricing structure suggests a premium for its extensive features and integrations.

NewBook costs $1,000 monthly, also without free trials or implementation fees, positioning it as a slightly more expensive but straightforward solution. The price reflects its focus on ease of use and core management. Which budget aligns with your strategic priorities?

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple properties or manage diverse accommodations (villas, yurts, boats).
• Teams seeking integrated online booking, automation, and multi-channel distribution.
• Businesses wanting extensive guest messaging, real-time reporting, and online check-in/out.
• Hotels in Europe or with a global reach needing comprehensive OTA integrations.
• Operators comfortable with a system that may require a learning curve but offers deep customization.

Not ideal if you prefer a lightweight, simple platform or are a small property with minimal automation needs.

What Type of Hotel Should Use NewBook?

• Small to medium hotels, inns, or boutique properties aiming for easy onboarding.
• Teams prioritizing straightforward daily operations, bookings, and guest management.
• Hotels in Australia, Asia-Pacific, or North America with an emphasis on growth and direct bookings.
• Properties seeking reliable support and a user-friendly platform without extensive automation.
• Businesses planning to expand and needing a scalable yet simple management system.

Not ideal if you require advanced automation, extensive integrations, or multi-property management features.

The Bottom Line for Hotels

eviivo and NewBook serve different market segments and operational styles. eviivo’s extensive feature set and global presence make it the preferred choice for large, complex, multi-property portfolios, especially in Europe. Its advanced automation and integrations support ambitious growth but come with a steeper learning curve.

NewBook’s high user satisfaction, ease of use, and dedicated support make it ideal for small to medium properties seeking straightforward management and quick implementation. It excels at supporting growth in markets like Australia and North America, with a focus on simplicity.

Choose eviivo if your hotel needs comprehensive automation, multi-channel distribution, and a versatile platform capable of scaling. Opt for NewBook if your priority is ease of use, reliable support, and rapid deployment to grow your property portfolio efficiently.

This comparison is based on recent reviews, feature counts, and market presence. eviivo’s larger review base and recent feedback position it as the more proven option for extensive, multi-property management. NewBook’s high satisfaction ratings and recent reviews favor smaller to mid-sized properties focused on growth and simplicity.