eviivo Suite™ PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. With both eviivo Suite™ and RoomRaccoon promising streamlined management and integrated features, your decision hinges on which platform best fits your specific needs. While both aim to simplify tasks, their approaches and strengths vary, making a direct comparison essential.

eviivo Suite™ offers a long-standing, globally recognized solution with extensive integrations and a wide variety of features, especially suited for diverse property types. RoomRaccoon, on the other hand, emphasizes ease of use, automation, and a modern all-in-one design, primarily serving small to mid-sized independent hotels. Which system aligns better with your operational priorities?

Is eviivo Suite™ or RoomRaccoon Better for Hotels?

eviivo Suite™ has a broad international presence and over 20 years in the market, providing a mature, multi-property platform with numerous automation and communication tools. RoomRaccoon, founded in 2017, attracts many independent hotels and small chains, focusing on intuitive operation and automation to reduce manual work.

eviivo's reputation is built on its extensive integrations—over 32 verified partners—covering major OTAs, global markets, and advanced features like PCI compliance and digital registration. Conversely, RoomRaccoon boasts a larger partner network (88 verified partners), with a strong focus on automation, dynamic pricing, and seamless guest communication. Does your hotel need a mature, well-established system or a modern, flexible platform?

RoomRaccoon vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel operates primarily in Europe or North America and values a mature system with proven multi-property capabilities, eviivo Suite™ is likely the better choice. It benefits from a larger review base (191 reviews, more recent reviews—20 in the last 6 months) and a higher overall rating (0.93/5), reflecting frequent use and ongoing support.

If your hotel is a small independent property seeking simplicity, automation, and fast setup, RoomRaccoon is the way to go. With 169 reviews and a higher overall rating of 4.88/5, especially in recent feedback, it demonstrates strong user satisfaction and modern usability. For quick onboarding and automation, RoomRaccoon’s features and reviews make it a compelling option.

Is eviivo Suite™ or RoomRaccoon Easier to Use?

eviivo Suite™ scores a 4.43/5 for ease of use, with onboarding support praised but some users citing a less intuitive interface and a steeper learning curve. Its platform, designed for multi-property management, can be complex for new users, especially smaller operators.

RoomRaccoon excels with a 4.74/5 ease-of-use rating, praised for its intuitive interface, straightforward onboarding, and mobile app. Users frequently mention how simple it is to learn and operate, with many noting rapid staff adoption. Edge: RoomRaccoon.

Which Has Better Features: eviivo Suite™ or RoomRaccoon?

eviivo offers 36 shared features plus an additional 15 exclusive to it, including native email marketing, guest messaging, PCI and GDPR compliance, and tablet check-ins. These features cater to hotels needing extensive communication, compliance, and customization options.

RoomRaccoon provides 36 shared features and also 15 exclusive features, notably including guest profiles, multi-currency support, analytics, inventory management, and ID scanning. Its focus on automation, dynamic pricing, and guest management tools gives it the edge for small hotels aiming for efficient operations.

Edge: eviivo Suite™ for comprehensive communication and compliance tools; RoomRaccoon for automation and guest-centric features.

Which Has Better Customer Support: eviivo Suite™ or RoomRaccoon?

eviivo's support scores a 4.42/5, with many positive reviews highlighting their responsiveness and helpful onboarding, especially during initial setup. However, some users report difficulties reaching support during critical times.

RoomRaccoon’s customer support scores slightly higher at 4.53/5, with reviews praising their responsiveness and proactive assistance. Many users appreciate the availability of support, especially during onboarding and troubleshooting. Edge: RoomRaccoon.

Which Has More Integrations: eviivo Suite™ or RoomRaccoon?

eviivo boasts 32 verified partners, including major OTAs, PMS integrations, and revenue management tools like PriceLabs and Inn-Flow. Its long-established network ensures broad connectivity with industry-standard tools.

RoomRaccoon has 88 verified partners, with more comprehensive coverage including payment gateways, digital marketing, and innovative access solutions like FLEXIPASS. Its flexible integrations support small hotels seeking variety and adaptability.

Edge: RoomRaccoon for its larger, more diverse partner network.

Which Do Hoteliers Rate Higher: eviivo Suite™ or RoomRaccoon?

eviivo's reviews are more numerous but tend to be mixed, with an overall rating of 0.93/5, reflecting longstanding usage but also some dissatisfaction. Recent reviews in the last 6 months are limited, reducing confidence in current performance.

RoomRaccoon’s reviews are more recent and overwhelmingly positive, with a 4.88/5 rating and many comments on ease of use, automation, and customer service. Its focus on small hotels and independent operators resonates strongly with user expectations.

Edge: RoomRaccoon, given the higher ratings and more recent feedback.

How Much Do eviivo and RoomRaccoon Cost?

eviivo’s pricing starts at $700/month, with no mention of free trials or implementation fees, positioning it as a premium solution. RoomRaccoon costs $1,000/month, also without trial or setup fees, reflecting its all-in-one, modern package.

While price differences exist, your choice should consider the value and features offered relative to your hotel’s size and needs, not just sticker price.

What Type of Hotel Should Use eviivo Suite™?

• Hotels that operate across multiple regions or countries and require extensive OTA integrations.
• Properties with complex booking and billing needs, including compliance with PCI, GDPR, and SOC2 standards.
• Larger portfolios needing centralized management, reporting, and multi-property oversight.
• Hotels that value customization, advanced guest communication, and integration with third-party vendors.

Not ideal if your hotel is small, needs quick onboarding, or prioritizes ease of use over extensive configuration.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, boutique properties, and small chains seeking an intuitive, fast-to-implement solution.
• Hotels that prioritize automation, guest communication, and dynamic pricing to increase revenue.
• Properties with limited IT staff or those looking for a user-friendly platform to reduce training time.
• Hotels wanting seamless integration with booking engines, channel managers, and payment systems.

Not ideal if your hotel requires advanced multi-property management, extensive regulatory compliance, or complex customization.

RoomRaccoon vs eviivo Suite™: The Bottom Line for Hotels

eviivo Suite™ offers a mature, feature-rich platform with broad international reach, ideal for large, multi-property operations or hotels with complex needs. Its extensive integrations and compliance features make it suitable for hotels that need a versatile, scalable PMS.

RoomRaccoon is a highly rated, easy-to-use system with a focus on automation, guest management, and dynamic pricing, excelling for small to medium-sized independent hotels. Its recent, positive reviews and robust feature set make it the recommended choice for properties prioritizing simplicity and efficiency.

Choose eviivo if your hotel demands a proven, comprehensive platform with extensive integrations. Opt for RoomRaccoon if you want a modern, user-friendly PMS that empowers your team to do more with less effort.