Exely HMS vs. SoftTec Cloud Hotelsoftware:
Which Is Right for You?

The Decision

Choosing between Exely HMS by Exely and SoftTec Cloud Hotelsoftware by SoftTec GmbH hinges on your hotel’s specific needs, budget, and operational scope. Both platforms aim to streamline hotel management, but they differ significantly in features, regional presence, and user feedback. Your decision should be based on which product aligns better with your hotel’s size, segment, and growth plans.

Exely offers a comprehensive, cloud-based management system with a focus on increasing direct bookings and online reputation management. SoftTec, meanwhile, provides an all-in-one platform with extensive integrations and a long-standing European presence but has fewer recent reviews. Which platform addresses your priorities more effectively?

Is Exely or SoftTec Better for Hotels?

Exely is designed for hotels looking to boost revenue through direct bookings, online reputation, and channel management. It’s especially suitable if your hotel values automation, multi-channel synchronization, and robust PMS features, making daily operations more efficient.

SoftTec caters to hotels seeking a highly customizable, integrated approach to managing reservations, finances, and guest interactions. Its broad module set and extensive partner network support hotels that need flexibility and a digital, end-to-end guest journey experience.

Both aim to reduce manual work and improve guest service, but Exely’s recent reviews show it’s more trusted and actively improved, making it a more reliable choice for hotels that want current support and community validation. Are you ready to prioritize recent feedback and active development?

Exely vs SoftTec: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, cloud-based solution with proven channel management and reputation features, go with Exely. It’s ideal for boutique hotels, city-centers, and properties seeking to grow their direct bookings, especially in North America, Europe, and beyond.

Opt for SoftTec if your hotel requires a highly customizable platform with deep integrations, including CRS, guest CRM, and payment solutions. Its suitability is best for hotels in Europe, particularly city center properties or those already embedded in a broad partner ecosystem.

Exely’s recent reviews highlight its intuitive interface, high customer support ratings, and active upgrades, making it a solid choice for hotels wanting current, community-validated software. SoftTec’s niche is its extensive integrations and modularity, better suited for hotels preferring a tailored approach.

Is Exely or SoftTec Easier to Use?

Exely scores 4.88/5 for ease of use, with reviews emphasizing its intuitive interface, simple navigation, and quick onboarding process. Users appreciate how seamlessly it integrates with daily operations and its mobile app’s accessibility.

SoftTec scores a perfect 5/5, with users praising its modern, clean design and straightforward workflows. Its long industry experience translates into a well-organized system, and support is consistently rated as responsive and helpful.

Edge: SoftTec.

Which Has Better Features: Exely or SoftTec?

Exely offers 31 shared features plus 7 unique ones, including native email marketing, multi-lingual support, online checkout, central messaging, and a rate shopping module. These cater to property visibility, guest communication, and revenue optimization.

SoftTec provides 31 shared features and 15 exclusive functionalities, such as direct billing, guest CRM, tablet check-in, real-time reporting, integrated payment terminals, and ancillary revenue tracking. Its deep integration of operational modules supports complex workflows.

While both have a substantial core, SoftTec’s additional features favor hotels needing more operational depth. Exely’s unique features are more marketing and guest engagement-focused. Edge: SoftTec.

Which Has Better Customer Support: Exely or SoftTec?

Exely boasts a 4.9/5 customer support rating, with reviews highlighting their quick, helpful responses, and continuous improvements. Users mention that support staff are sociable, responsive, and proactive in addressing issues.

SoftTec also scores a perfect 5/5, with reviews emphasizing its friendly, knowledgeable team and prompt assistance. Customers feel well cared for and value the personalized guidance, especially during implementation.

Edge: SoftTec.

Which Has More Integrations: Exely or SoftTec?

Exely offers 8 verified partners, including major OTAs and channel managers like Booking.com, Mews, and Oracle Hospitality. Its integrations primarily focus on reservation, channel management, and online reputation tools.

SoftTec boasts 11 verified partners, covering a broader range of solutions like RoomPriceGenie, SiteMinder, and Hotel-Spider, supporting extensive operational and revenue management needs. Its open ecosystem allows easier connection to third-party systems.

Edge: SoftTec.

Which Do Hoteliers Rate Higher: Exely or SoftTec?

Exely’s recent reviews, though limited, show a high likelihood to recommend (98%) and a strong NPS score (9.83/10), reflecting favorable feedback mostly from boutique hotels and city properties. Its 18 recent reviews in the last six months attest to ongoing support and development.

SoftTec, with only 10 reviews and no recent feedback, has a slightly higher recommendation score (99%) but fewer active users providing fresh insights. Its European market focus means feedback from other regions is sparse.

Edge: Exely.

How Much Do Exely and SoftTec Cost?

Exely’s base price is $400 monthly, with no hidden fees or trial options. Its transparent flat-rate pricing makes it accessible for small to medium hotels.

SoftTec’s base price is $800 monthly, double Exely’s cost, reflecting its broader feature set and European market focus. No trial info is available, which could be a concern for some hoteliers evaluating value.

What Type of Hotel Should Use Exely?

• Hotels that want to increase direct bookings and online visibility.
• Boutique, city-center, and resort hotels aiming for a seamless PMS with integrated booking engine.
• Hotels prioritizing online reputation management and channel synchronization.
• Teams that value continuous updates and active support.

Not ideal if you need extensive customization, complex operational workflows, or are primarily European-focused.

What Type of Hotel Should Use SoftTec?

• Hotels seeking a modular, customizable management system.
• Properties that value deep integration with CRS, guest CRM, and payment systems.
• Hotels in Europe with existing partner networks or who prefer an all-in-one, scalable platform.
• Teams that want a flexible platform that adapts to evolving operational needs.

Not ideal if you operate in regions outside Europe or prefer a lower-cost, simpler solution.

The Bottom Line for Hotels

Exely offers an all-in-one, cloud-based hotel management system with recent reviews backing its ease of use, support, and active development. Its focus on direct bookings, reputation, and channel management makes it ideal for boutique and city hotels aiming for growth and efficiency.

SoftTec provides a highly customizable, integrated platform with extensive operational features and a broader partner network, better suited for European hotels needing tailored workflows. Its long industry history and high partner count support complex management but come with fewer recent reviews, indicating less active community feedback.

If your hotel values current user feedback, active support, and a straightforward platform, Exely is the clear choice. For hotels needing a deeply integrated, modular system with extensive third-party connections, SoftTec remains a strong contender.