Experience Hotel vs. WhatCounts:
Which Is Right for You?

The Decision

Choosing between Experience Hotel and WhatCounts hinges on your hotel's core needs. Experience Hotel specializes in guest relationship management and automating communications, while WhatCounts is purely an email marketing platform designed for broad travel industry outreach. Both address hospitality marketing, but their focus and capabilities diverge significantly. Which aligns better with your current priorities—deep guest engagement or targeted email campaigns?

Experience Hotel offers a comprehensive CRM with 30 unique features, whereas WhatCounts provides a specialized email marketing service. The former boasts a higher review count and more recent feedback, making its strengths more verifiable today. Are you seeking a full guest engagement suite or a dedicated email tool?

Is Experience Hotel or WhatCounts Better for Hotels?

Experience Hotel is designed explicitly for hoteliers aiming to cultivate closer guest relationships through personalized, automated communications. It centralizes guest data, offers segmentation, and even includes reputation management tools, making it suitable for hotels that want to own their guest interactions entirely.

WhatCounts, on the other hand, functions solely as an email marketing platform, supporting campaigns and customer engagement through targeted messaging. It is meant for hotels or travel businesses that already have a customer database and want to optimize communication efforts without broader CRM capabilities.

If your hotel needs a complete guest relationship platform with automation and data management, go with Experience Hotel. If your priority is sophisticated email marketing with deep customization, WhatCounts is the better choice.

Experience Hotel vs WhatCounts: Which Should Your Hotel Choose?

Your decision depends on your hotel’s operational focus. If your team requires a CRM system that manages guest profiles, automates pre- and post-stay communications, and offers reputation management, Experience Hotel is the clear winner. It’s especially suited for boutique hotels, hostels, and resorts that benefit from personalized guest interactions.

Conversely, if your hotel already has a solid guest database and your goal is to craft engaging email campaigns to increase revenue, WhatCounts is your solution. It’s ideal for hotel chains or online travel agencies that want to focus solely on email marketing without the need for extensive CRM features. Experience Hotel’s review count of 56 with high scores (4.78/5 overall) signals strong recent user satisfaction, whereas WhatCounts’ lack of recent reviews leaves its effectiveness less certain.

Is Experience Hotel or WhatCounts Easier to Use?

Experience Hotel scores an impressive 4.72/5 for ease of use, supported by reviews praising its intuitive interface and straightforward onboarding process. Users mention that the platform is easy to navigate and that staff adoption is smooth, contributing to more efficient operations.

WhatCounts has no publicly available ratings or review data, making it impossible to assess ease of use accurately. Given the detailed positive feedback for Experience Hotel, it clearly has an edge in user experience.

Edge: Experience Hotel.

Which Has Better Features: Experience Hotel or WhatCounts?

Experience Hotel offers 30 unique features, including guest profiles, segmentation, automation, reputation management, and an open API. Its comprehensive suite supports multi-hotel management, personalized communication, and detailed guest data collection.

WhatCounts provides no specific features listed beyond its email marketing capabilities. It is purely an email platform, lacking the broader guest data and automation features found in Experience Hotel.

For hotels seeking an all-in-one guest relationship solution, Experience Hotel’s extensive feature set provides a decisive advantage. Edge: Experience Hotel.

Which Has Better Customer Support: Experience Hotel or WhatCounts?

Experience Hotel’s support ratings stand at 4.67/5, with reviews highlighting its responsiveness and helpful staff. Users appreciate the dedicated onboarding and ongoing assistance, which helps maximize the platform’s potential.

WhatCounts has no available review data on support quality, making it difficult to evaluate. Given the high support ratings for Experience Hotel and the lack of information on WhatCounts, the edge clearly goes to Experience Hotel.

Edge: Experience Hotel.

Which Has More Integrations: Experience Hotel or WhatCounts?

Experience Hotel integrates with 40 verified partners, including prominent channel managers and property management systems like RoomRaccoon, apaleo, and WebRezPro. These integrations facilitate seamless data flow and operational efficiency.

WhatCounts offers no listed integrations, limiting its ability to connect with other hotel or travel industry systems. For your hotel seeking an interconnected platform, Experience Hotel’s extensive integrations are a key benefit.

Edge: Experience Hotel.

Which Do Hoteliers Rate Higher: Experience Hotel or WhatCounts?

Experience Hotel’s recent reviews reflect high satisfaction, with an overall rating of 4.78/5 based on 56 reviews, including fresh feedback within the last six months. Hotels of varying sizes, especially boutique hotels and hostels, praise its functionality and support.

There is no publicly available recent review data for WhatCounts, making it impossible to gauge current user satisfaction. Given the strong, recent positive feedback, Experience Hotel is the clear leader here.

Edge: Experience Hotel.

How Much Do Experience Hotel and WhatCounts Cost?

Experience Hotel charges a flat rate of $200 per month without any trial, freemium, or implementation fees. Pricing details for WhatCounts are not publicly available, so exact comparison isn’t possible.

If budget transparency is essential, Experience Hotel’s fixed monthly fee simplifies planning. The lack of pricing info for WhatCounts suggests it may be variable or tailored, but the absence of concrete data favors Experience Hotel as the more straightforward choice.

What Type of Hotel Should Use Experience Hotel?

• Hotels that want to own and personalize guest communication throughout the customer journey.
• Boutique hotels, hostels, and resorts seeking to improve guest satisfaction and loyalty.
• Teams that aim to automate guest interactions while managing reputation.
• Hotels needing a centralized CRM with segmentation, automation, and reputation modules.
• Not ideal if your hotel prefers only basic email marketing without the need for an integrated guest database.

What Type of Hotel Should Use WhatCounts?

• Hotels or travel businesses with an existing guest database aiming to optimize email campaigns.
• Online travel agencies needing targeted email communication to increase bookings.
• Teams that want to enhance their email marketing without investing in broader CRM functionalities.
• Hotels focusing solely on email marketing, not seeking a full guest relationship system.
• Not ideal if your hotel needs a comprehensive CRM or automation platform beyond email campaigns.

The Bottom Line for Hotels

Experience Hotel is a complete guest relationship platform designed specifically for hotels seeking better control over their guest interactions. Its extensive features, high user ratings, and large integration network make it the preferred choice for hotels aiming for a full guest engagement solution.

If your hotel needs a dedicated CRM with automation, reputation management, and multi-property capabilities, experience clearly outweighs the limited data and feature set of WhatCounts. It’s especially advantageous if your team values recent reviews and proven hotel-specific functionalities.

Conversely, if your hotel’s focus is solely on sophisticated email marketing and you already have a guest database, WhatCounts might be sufficient. However, with no recent reviews or detailed features available, its position is less certain. For most hotels looking for a full-service solution, Experience Hotel is the more trustworthy and comprehensive option.