Compare Feedier vs Medallia vs Guest Feedback (by Customer Alliance)

Feedier

Feedier

0 reviews
Medallia

Medallia

8 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Feedier vs Medallia vs Guest Feedback (by Customer Alliance)

Guest Surveys & Feedback vendor comparison between Feedier vs Medallia vs Guest Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 73 verified hotelier reviews across 14 countries.

Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Feedier

unranked HTScore Icon

Medallia

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon
Popularity

Feedier

0 verified reviews

Medallia

8 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Feedier

0%

Medallia

96%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Feedier

0

Medallia

4.6

Guest Feedback (by Customer Alliance)

4.7
ROI

Feedier

0

Medallia

4.5

Guest Feedback (by Customer Alliance)

4.4
Implementation

Feedier

Not enough data available

Medallia

4.9

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Feedier

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Feedier

Medallia

Guest Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Feedier
vs.
Medallia
vs.
Customer Alliance

Customers

Top 3 Segments

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
-
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Feedier
vs.
Medallia
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

Feedier

Feedier doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Feedier

Feedier doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Feedier

Feedier doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References
-
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

General Info

Screenshots
Integrations

Feedier

Feedier doesn't have any integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)