Giggle.tips vs. Sojern Guest Marketing Suite:
Which Is Right for You?

The Decision

Choosing between Giggle.tips by Giggle.tips and Sojern Guest Marketing Suite hinges on what your hotel needs most. Both aim to enhance guest engagement and streamline email marketing, but they diverge significantly in features, support, and global reach. Your decision should reflect your hotel’s size, location, and specific marketing goals. Are you prioritizing ease of use or comprehensive features? Do recent reviews matter more than initial impressions?

Is Giggle.tips or Sojern Better for Hotels?

Giggle.tips positions itself as a straightforward, hotel-focused CRM and email marketing tool, but with no reviews in the last six months, it offers limited recent validation. Sojern, on the other hand, boasts 12 recent reviews, a 4.92/5 customer support rating, and a 4.82/5 value score, making it more credible today. Their respective focus areas differ: Giggle.tips provides basic CRM functionalities without verified integrations or regional presence, whereas Sojern offers 11 advanced features, including segmentation and guest feedback modules, with 33 verified integrations.

The core difference is in recent customer validation and regional presence. Sojern’s recent reviews underscore its reliability and support, while Giggle.tips remains unreviewed recently. Is your hotel looking for tested, recent support, or a simpler solution with limited recent feedback?

Giggle.tips vs Sojern: Which Should Your Hotel Choose?

If your hotel needs a simple, easy-to-implement email marketing platform with minimal setup, Giggle.tips might seem appealing. However, with no recent reviews or detailed features, it’s hard to verify its performance or support quality today. Conversely, Sojern’s suite is better suited for hotels seeking a proven, feature-rich platform with extensive integrations and robust support, especially if your hotel is in North America.

Hotels that prioritize detailed segmentation, guest feedback, and high regional coverage should lean toward Sojern. If your hotel is small, based outside North America, or just starting with email marketing, Giggle.tips might suffice but comes with limited recent validation.

Is Giggle.tips or Sojern Easier to Use?

Ease of use is critical for quick onboarding and staff adoption. Giggle.tips has no available ratings or recent reviews, making it impossible to gauge usability today. Sojern, however, enjoys a 4.75/5 ease-of-use rating from recent reviews, with users praising its intuitive interface and straightforward setup. Support and onboarding ratings also favor Sojern, with a 4.91/5 score, indicating strong customer satisfaction.

Edge: Sojern.

Which Has Better Features: Giggle.tips or Sojern?

Giggle.tips offers no verified features or unique tools, providing a bare-bones CRM solution. In contrast, Sojern provides 11 features exclusive to its platform, including campaign and transactional templates, guest profiles, GDPR and CCPA compliance, de-duplication, database health monitoring, PCI compliance, segmentation, guest feedback modules, and a centralized data warehouse. These capabilities enable sophisticated marketing efforts.

Given the richer feature set, Sojern clearly leads in feature depth. Edge: Sojern.

Which Has Better Customer Support: Giggle.tips or Sojern?

Customer support is a decisive factor, especially when onboarding or troubleshooting. Giggle.tips has no recent reviews or ratings, leaving support quality uncertain. Sojern’s recent reviews rate its support at 4.92/5, with specific mentions of helpful, responsive service and detailed onboarding. Customers highlight its ongoing support and proactive account management.

Edge: Sojern.

Which Has More Integrations: Giggle.tips or Sojern?

Integration options can significantly impact your hotel’s existing tech stack. Giggle.tips reports zero verified partners, limiting potential connectivity. Sojern boasts 33 verified integrations, including major hospitality systems like Profitroom, Mirai, HOTELTIME, and third-party marketing tools like The Hotels Network and Vertical Booking.

With a broader and more diverse integration network, Sojern offers more flexibility. Edge: Sojern.

Which Do Hoteliers Rate Higher: Giggle.tips or Sojern?

Recent reviews indicate a stark difference. Sojern’s hotel clients, across varying segments, rate support, ease of use, and value highly, with a 10/5 NPS score and 100% likelihood to recommend. Giggle.tips, lacking recent reviews, cannot be rated today and has a 0% likelihood to recommend based on available data.

Hotels in need of proven customer satisfaction should favor Sojern, which is clearly the preferred choice among hoteliers. Edge: Sojern.

How Much Do Giggle.tips and Sojern Cost?

Giggle.tips does not list pricing or offer a trial, making cost comparisons impossible. Sojern charges a base price of $400 per month, with no free tier or trial available, but this fee includes access to extensive features and support. Your hotel must evaluate whether the investment aligns with your expected ROI.

What Type of Hotel Should Use Giggle.tips?

• Hotels that want a simple, basic email marketing platform without complex features.
• Small hotels or boutique properties with minimal integration needs.
• Hotels outside North America or in regions where Sojern lacks presence.
• Teams seeking a solution without a hefty price tag or detailed segmentation.

Not ideal if your hotel requires advanced features, regional support, or verified recent customer validation.

What Type of Hotel Should Use Sojern?

• Hotels in North America looking for a feature-rich CRM and email marketing platform.
• Mid-sized to large hotels that value segmentation, guest feedback, and detailed reporting.
• Hotels aiming to integrate with multiple systems—Profitroom, Mirai, HOTELTIME, among others.
• Hotels focused on building long-term guest relationships through personalized, multi-channel engagement.

Not ideal if your hotel is very small, in a less-supported region, or on a tight budget without room for the $400/month fee.

The Bottom Line for Hotels

Giggle.tips offers a simple, entry-level email marketing tool but suffers from a lack of recent reviews and verified features, making its current value uncertain. Sojern provides a well-supported, feature-rich platform with proven results, extensive integrations, and high hotel satisfaction ratings—especially in North America.

If your hotel needs a reliable, comprehensive guest marketing platform today, Sojern stands out as the clear choice. For smaller hotels or those testing basic email campaigns, Giggle.tips might suffice, but with caution. Ultimately, proven recent validation and support make Sojern the safer bet for your hotel’s long-term marketing success.