Revinate (Ivy) vs. Loopon In-Stay:
Which Is Right for You?

The Decision

Choosing guest messaging software for your hotel involves understanding what each tool offers and how they align with your operational needs. Revinate’s Ivy by Revinate is an AI-driven messaging platform that automates guest communication across multiple channels, while Loopon In-Stay provides a comprehensive communication suite focused on real-time guest feedback and engagement without requiring apps. Both solve the core problem of enhancing guest interactions, but they diverge significantly in features, usability, and market presence. Which solution better fits your hotel’s specific communication goals?

Is Revinate or Loopon Better for Hotels?

Revinate’s Ivy excels in automating and personalizing guest communication through AI, managing routine inquiries and upselling opportunities with a high level of integration. Loopon, on the other hand, emphasizes real-time feedback collection and a unified chat experience without app downloads, aiming for a holistic guest journey. While Revinate’s 33 reviews with a 4.82/5 rating signal strong and recent user confidence, Loopon’s single review with a perfect 5/5 rating reflects a very limited but positive early impression. Do you prioritize AI automation or a broad guest feedback ecosystem?

Revinate vs Loopon: Which Should Your Hotel Choose?

If your hotel needs a robust AI-powered messaging system that automates routine guest interactions and integrates with multiple PMS and third-party systems, go with Revinate. If your focus is on collecting instant guest feedback across the entire stay with a unified communication platform that enhances guest satisfaction without requiring downloads, Loopon is your pick. Urban boutique hotels and resorts that want sophisticated automation should lean toward Revinate, while smaller or budget hotels seeking straightforward feedback tools may prefer Loopon. Which type of guest engagement aligns best with your property?

Is Revinate or Loopon Easier to Use?

Revinate’s ease-of-use is rated 4.92/5, with a lengthy onboarding process that most users find straightforward but sometimes complex due to its feature richness. Loopon scores a perfect 5/5 for ease of use, with a simple interface and quick learning curve, especially appreciated by hotels with limited technical teams. While Revinate’s advanced integrations and automation might demand more staff training, Loopon’s streamlined setup makes adoption faster. Edge: Loopon.

Which Has Better Features: Revinate or Loopon?

Revinate offers 17 unique features, including SMS text messaging, open API, guest history, chatbot booking, WhatsApp integration, automated replies, message routing, and analytics dashboards—making it a highly versatile tool. Loopon, however, comes with no distinct features listed, focusing on real-time chat, feedback collection, and cross-stage communication. Revinate’s broader and more sophisticated feature set positions it as the more comprehensive option. Edge: Revinate.

Which Has Better Customer Support: Revinate or Loopon?

Revinate boasts a customer support rating of 4.88/5, with reviews praising its responsiveness and helpful staff, though some mention slower responses during peak times. Loopon scores a perfect 5/5 with reviews emphasizing reliable support and support staff availability, though limited review data makes it harder to gauge consistency. Given Revinate’s larger user base and recent reviews, its support is more proven. Edge: Revinate.

Which Has More Integrations: Revinate or Loopon?

Revinate integrates with 98 verified partners, including major PMS systems like Mews, Oracle Hospitality, and Clock, plus marketing and analytics tools. Loopon’s 11 verified partners include key systems like Protel and AeroGuest but fewer options overall. For hotels needing extensive integrations, Revinate clearly leads. Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or Loopon?

Revinate’s reviews are more numerous (33 reviews) with an overall rating of 4.82/5, reflecting strong and recent satisfaction across various hotel segments, from independent to branded properties. Loopon, with just one recent review, has a perfect rating but lacks broader validation. Hoteliers who value proven, high-rated products should favor Revinate. Edge: Revinate.

How Much Do Revinate and Loopon Cost?

Pricing details for both are unavailable, indicating a likely custom quote model based on property size and needs. Expect Revinate’s pricing to reflect its enterprise-grade features and integrations, while Loopon may offer more straightforward or flexible options suitable for smaller hotels. Both lack public prices, so discussing your specific requirements with vendors is essential.

What Type of Hotel Should Use Revinate?

• Hotels that want automated, personalized guest communication.
• Properties seeking integrations with multiple PMS and marketing tools.
• Hotels aiming to increase operational efficiency with AI-driven responses.
• Resorts and branded hotels with larger teams and complex needs.

Not ideal if your hotel has minimal staffing or prefers a simple, low-cost feedback tool.

What Type of Hotel Should Use Loopon?

• Hotels prioritizing real-time feedback and guest engagement without needing extensive automation.
• Budget or limited-service hotels seeking a straightforward communication platform.
• Small properties wanting to improve guest satisfaction with a single, easy-to-use system.
• Hotels interested in comprehensive guest journey management without complex integrations.

Not ideal if your hotel requires AI automation, extensive integrations, or advanced analytics.

The Bottom Line for Hotels: Revinate or Loopon?

Revinate, with its larger user base, broader feature set, and more recent, high-rated reviews, stands out as the more mature and reliable guest messaging solution. Its AI capabilities, extensive integrations, and proven support make it suitable for hotels that want to automate guest interactions and improve operational efficiency. Loopon offers a more streamlined, feedback-focused approach ideal for smaller hotels or those new to digital guest communication but lacks the depth and proven track record of Revinate.

If your hotel needs a comprehensive, well-supported platform with automation, choose Revinate. For properties seeking simple, effective guest feedback without complex features, Loopon can be a good fit. Either way, aligning your hotel’s size, operational complexity, and guest engagement goals will ensure the best decision.