HiJiffy vs. Loopon In-Stay:
Which Is Right for You?

The Decision

Choosing the right guest messaging software is critical for modern hoteliers seeking to improve communication, increase revenue, and streamline operations. HiJiffy and Loopon both claim to enhance guest interactions, but their approaches, features, and support differ sharply. Your hotel’s needs will determine which tool fits best—do you prioritize automation and advanced AI, or a unified communication system with feedback and marketing capabilities?

HiJiffy leads with a high review count and recent feedback, making it a more dependable choice for hoteliers wanting proven results. Loopon offers a simpler, all-in-one communication approach but has fewer reviews and less recent data. Are you ready to dive into the details?

Is HiJiffy or Loopon Better for Hotels?

Both products target guest communication, but HiJiffy emphasizes AI-driven automation and extensive integrations. Loopon, on the other hand, provides a unified platform for feedback, concierge, and marketing without requiring guests to download apps. While HiJiffy's AI can automate up to 93% of queries at large properties, Loopon’s strength lies in its holistic approach to feedback and guest journey management.

HiJiffy’s recent reviews reflect a robust user base, especially among larger hotels and resorts, while Loopon’s reviews are overwhelmingly positive but limited in volume. Your choice depends on whether automation or feedback management matters more to your operation.

HiJiffy vs Loopon: Which Should Your Hotel Choose?

If your hotel needs highly automated guest interactions, increased direct bookings, and integrations with platforms like Oaky and D-EDGE, go with HiJiffy. Its advanced AI, multilingual support, and proven case studies at major brands make it ideal for mid to large-sized hotels aiming to cut operational costs and boost revenue.

If your hotel prioritizes a single, easy-to-use system for feedback, concierge, and pre-stay communication, Loopon might be better. Its core strength is providing a seamless guest journey through a unified platform, especially suitable for smaller hotels or properties seeking straightforward feedback and reputation management.

Is HiJiffy or Loopon Easier to Use?

HiJiffy boasts a user interface rated 4.62/5 based on 157 reviews, with many praising its quick setup and intuitive dashboard. However, some users mention a learning curve for advanced features and the need for staff training, especially around AI customization.

Loopon receives a perfect 5/5 rating from its few reviews, with users describing it as “very easy to learn and use,” appreciating its straightforwardness. Despite limited reviews, the consistent praise indicates minimal onboarding challenges.

Edge: Loopon.

Which Has Better Features: HiJiffy or Loopon?

HiJiffy offers over 73 features, including AI-powered chatbots, booking engine integration, message routing, automated replies, multilingual translations, guest history, and analytics dashboards. It also integrates with multiple PMS and channel management platforms, supporting a proactive, revenue-boosting approach.

Loopon provides essential guest communication features like real-time chat, feedback collection, welcome emails, and marketing campaigns, but lacks the extensive automation and AI capabilities of HiJiffy. Its strength lies in consolidating feedback and communication without complexity.

Edge: HiJiffy.

Which Has Better Customer Support: HiJiffy or Loopon?

HiJiffy’s support scores 4.58/5, with many reviews highlighting responsive, helpful service and quick issue resolution. Customers praise their support team for rapid responses and ongoing system improvements, often within a few hours.

Loopon’s support scores a perfect 5/5, with reviewers describing it as “very reliable” and emphasizing their ability to get immediate feedback and support. However, the limited number of reviews makes it harder to assess consistency.

Edge: Loopon.

Which Has More Integrations: HiJiffy or Loopon?

HiJiffy boasts 59 verified partners, including major PMS and channel platforms like Mews, WebRezPro, and Profitroom, offering extensive integration options. Loopon has only 11 verified partners, sharing some with HiJiffy, but lacking the breadth of integrations.

For hotels relying on multiple systems, HiJiffy’s broader integration ecosystem ensures smoother data flow and operational cohesion. Loopon’s more limited integrations may suffice for small hotels with simple tech stacks.

Edge: HiJiffy.

Which Do Hoteliers Rate Higher: HiJiffy or Loopon?

HiJiffy’s recent reviews show an 86.15/100 HTR score and a 4.81/5 overall rating, with 157 reviews, 32 in the past six months, and a 90% likelihood to recommend. Larger hotels and resorts frequently praise its automation, integration, and guest satisfaction improvements.

Loopon’s reviews are scarce, with high praise for ease of use, but lacking recent or volume-based data, making a definitive comparison difficult. The limited feedback suggests satisfaction but less confidence.

Edge: HiJiffy.

How Much Do HiJiffy and Loopon Cost?

HiJiffy charges a flat monthly fee of $300, with no free tier or implementation fees, making its cost transparent for mid-sized hotels. Loopon does not publicly list pricing, possibly indicating custom quotes, which can make budgeting less straightforward.

Your decision may hinge on whether predictable pricing or custom quotes suit your hotel’s purchasing process.

What Type of Hotel Should Use HiJiffy?

• Hotels seeking AI-driven automation, especially at larger scales.
• Properties aiming to increase direct bookings and cross-sell additional services.
• Hotels with diverse guest markets that need multilingual support.
• Properties with existing integrations needing a flexible, scalable guest messaging platform.

Not ideal if your hotel is small or prefers simple feedback systems without automation.

What Type of Hotel Should Use Loopon?

• Smaller hotels or boutique properties wanting a single platform for feedback and guest communication.
• Hotels focused on reputation management and guest feedback post-stay.
• Properties seeking an easy-to-learn system with quick onboarding.
• Hotels that prioritize real-time feedback and guest engagement without complex AI features.

Not ideal if you need advanced automation or extensive integrations.

The Bottom Line for Hotels

HiJiffy offers a comprehensive AI-powered guest messaging system, ideal for larger hotels, resorts, or brands looking to automate routine inquiries, boost direct bookings, and integrate with existing systems. Its high review volume and recent positive feedback make it a safe, proven choice. Its extensive feature set and integrations justify its higher complexity and cost for hotels seeking automation at scale.

Loopon provides a straightforward, all-in-one communication platform that emphasizes feedback, reputation management, and simple guest interactions. Its ease of use, high support ratings, and positive reviews make it suitable for small to mid-sized hotels focused on reputation and guest feedback rather than automation.

For hotels prioritizing automation, multi-channel engagement, and revenue growth, HiJiffy is the clear choice. If your hotel values simplicity, guest feedback, and reputation management with minimal fuss, Loopon offers a compelling, easy-to-implement alternative.

Note: This comparison draws on the most recent and extensive reviews for HiJiffy, reinforcing its position as the more established, trusted solution for hotels seeking advanced guest messaging capabilities.